Eddie Deighton

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  1. 22 votes
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    4 comments  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Eddie Deighton supported this idea  · 
  2. 104 votes
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    60 comments  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have built an option in the Preferences which allows rulers to be hidden/visible across all open document.

    Turn on “Hide/Show Rulers Across All Documents” Preferences > General.

    After turning this ON, do Hide/Show Rulers in the View menu (Cmd/Ctrl + R) once to refresh rulers.

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    Eddie Deighton commented  · 

    So I took the issue up with the support team and this is the message I received back after 3 rounds of explaining why the feature they've introduced wasn't the one we asked for:

    "We would like to inform you that, the option has been built in the Preferences which allows rulers to be hidden/visible across all open document.
    Turn on “Hide/Show Rulers Across All Documents” Preferences > General.

    After turning this ON, do Hide/Show Rulers in the View menu (Cmd/Ctrl + R) once to refresh rulers.

    So whenever you open a new file after turning on the option "Show/Hide Rulers across all Documents," you just need to enable the "Show Rulers" once and then whenever you open/create a new document, the rulers will show up.

    Hence its not a feature request, the feature has already been implemented in the application."

    They don't get it, period. They don't understand our needs because I don't think they actually use the software they create for us. They build elements they 'think' we need and ones they 'think' are better for our workflows but really they haven't got a clue.

    Neeraj - I'm shocked and disgusted as a purchasing customer that you or a team member haven't at least revisited this feed to discuss your reasons for delivering an inaccurate representation of what we voted for. We suggested an idea, it's better than the one you've implemented - why do you not listen to us?

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    Eddie Deighton commented  · 

    I've just spent almost an hour speaking with Adobe support (via the 'Contact Us' chat system on their home page - might be worth try?) and I don't think they actually understand what is wrong with the solution they've delivered. After 45 mins of explaining that I'm not happy with the level of communication and support since Feb 4th (and the solution they delivered) I've just been asked to quit all apps, reset my prefs and restart my machine! I honestly think there's a total breakdown of communication - I don't think they know what's wrong with the feature request they've given us, or they simply don't care that they've misinterpreted it.

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    Eddie Deighton commented  · 

    Hi Bulent

    Thank you for your suggestion but that solution doesn't work. If you turn rulers on or off you cannot save the document to write over the existing profile. If you make any changes which allow you to re-save the profile, you simply get an error when trying to save. See my attachment.

    Additionally, it sounds like this solution wouldn't solve the issue of opening legacy files, just new projects?

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    Eddie Deighton commented  · 

    For the love of whichever God you follow, please sort this out properly or remove your 'completed' status until this feature has been built and integrated properly. Or should we set up a new feature request and hassle you through another channel? This is absolutely typical of Adobe - no proper customer support or communication and not listening properly when we do ask for a practical feature. You've clearly added a preference that you guys feel we need, not a feature that we'll actually find useful. Unless you keep your application open, this new option is absolutely useless because you still have to switch Rulers on when you first open a project. Can you please explain the thinking behind your solution rather than the one we have requested? Personally, I don't think the team can do what we actually want and have introduced a bit of a band-aid effort to placate our frustrations. It's all rather sad and predictable - I would have been surprised if we'd actually received an update with something we'd actually make use of.

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    Eddie Deighton commented  · 

    Neeraj - This HAS NOT been resolved/completed as per the original feature request. Every time you quit the programme and reopen it the rulers defaults back to OFF, which is now even more frustrating because if we want to keep them ON across all files we now have the rigmarole of going to Preferences to do so, or keeping Illustrator permanently open. It's a pointless waste of effort and an even more protracted way of working. Is there some kind of communication barrier issue here? Do you not understand what we're asking for? Please undo your completed status as you clearly have not added what we have all voted for.

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    Eddie Deighton commented  · 

    They seem to be too busy shoving Cloud and Library integration down our throats to be bothered with the practical things we actually use on a daily basis. I really don't understand what goes through the development teams' heads - they give us a shiny new (extremely slow, barely responsive) 2019 suite where you can customise tools and tool palettes and manage elements in a Properties panel, but the simple stuff like being able to set Rulers and Preview buttons for Scale & Rotate to default 'on' don't seem to feature in their improvement plans.

    I wonder if they any of them actually use the tools that they build or have professional users testing for them?

    It's interesting seeing the difference in response from Quark to the members on their official QuarkXpress Facebook page - they changed the functionality of some of the Type tools in the measurements panel in the first release of 2018 and people weren't happy with what they'd changed. Guess what? They reverted the entire panel functionality back to how it was previously and released an update, all within 4 weeks. That's customer service for you.

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    Eddie Deighton commented  · 

    I think it is a big deal. I create between 10-30 files a day where I have to show rulers, and I'm pretty sure that's the default on a daily basis for every other designer or artworker. Why it hasn't been implemented already I have no idea. Clearly, those that build the software don't use it regularly, or don't understand the processes we customers go through on a daily basis. Either or, it shows a lack of connection to your consumer audience.

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    Eddie Deighton commented  · 

    Quite happy to offer 4 colour options, interface scalability and tool panel customisation in Cc 2019 but still can't offer simplest of features that we've been waiting for for over two decades!

    Eddie Deighton supported this idea  · 
  3. 1 vote
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    0 comments  ·  Illustrator Feature Requests » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Eddie Deighton shared this idea  · 
  4. 22 votes
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    10 comments  ·  Illustrator Feature Requests » Effects  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Everyone,

    All the effect checkboxes have now been set to ON by default, and are sticky (meaning that if you disable preview, on next launch of Illustrator preview will remain disabled). This functionality now is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    We are working on making all remaining preview check-boxes sticky. Will update this thread when done!

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

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    Eddie Deighton commented  · 

    However you last used the programme, so the functions should be retained for when you next open it, just like your workspace preferences. This, and rulers, should always be default on, not off. Can't believe how many years this feature request has been going on for...

    Eddie Deighton supported this idea  · 
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    Eddie Deighton commented  · 

    One thing that has always baffled me - can we not have the Preview tick box option set to 'on' as default when scaling, rotating, etc.? I can't think of one instance where I haven't NOT wanted to immediately preview the actions I've selected with the tools when I open them.

  5. 279 votes
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    Added To Backlog  ·  67 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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    Eddie Deighton commented  · 

    Cloud? Nope. Never use it. Don't have a use for it. Glad we're not the only agency that find it pointless.

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    Eddie Deighton commented  · 

    I laugh every time I need to use this feature in Illustrator (which is most days). For all Adobe's up-selling of CC re. app integration and cloud syncing, their suite is still lacking UI and tool consistency in so many areas. And yes, I feel I know you all personally after all these years!

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    Eddie Deighton commented  · 

    The simplest of features, yet Adobe would rather concentrate on 3D, perspective, warp, rotation, flipping, etc. This should have been introduced years ago.

    Eddie Deighton supported this idea  · 
  6. 95 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Eddie Deighton commented  · 

    I also have this issue. I only have Illustrator open - no other Adobe products or other third-party programmes. The only adjustment I made was to save the changes to the file as 'Save As' and rename it as a 'v2'. This has been occurring since I upgraded to High Sierra. I'm working off our local server, but I've been doing that for the last 15 years.

    Funny how you continuously shove the CC Library syncing down our throats but still can't get the basics right - I've seen this issue in threads going back to 2012.

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