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10 results found

1. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

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   200 votes

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   192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Thank you all for reporting this issue and providing us your valuable feedback.

   What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

   1)Double click any Ai file to launch Illustrator
   2)Placing files in Illustrator via Bridge.

   For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
   2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

   Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

   With Best Regards,
   Ankit Goyal
   Illustrator Team

   Thank you all for reporting this issue and providing us your valuable feedback.

   What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

   1)Double click any Ai file to launch Illustrator
   2)Placing files in Illustrator via Bridge.

   For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do… more

   Simon Demeule supported this idea  ·  January 20, 2019

2. Export for screen distorts rotated images at upscaled resolutions

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   2 votes

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   1 comment  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   We will not be able to help as we do not have the Illustrator file Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Having someone look at the file may resolve the issue or identify the bug if any

   Simon Demeule shared this idea  ·  January 20, 2019

3. Zooming malfunction when switching between windows.

   6 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Simon Demeule supported this idea  ·  October 03, 2018

4. Selector tool glitch — element selected and deselected at once

   2 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Simon Demeule shared this idea  ·  September 18, 2018

5. "Hyphenate" not be the default paragraph option

   427 votes

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   117 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Starting from the February 2024 release, version 28.3, this option is no longer enabled by default for new documents. If you had hyphenation enabled in an existing document, Ai will respect this.

   Simon Demeule supported this idea  ·  September 07, 2018

6. Introduce Undo History panel

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   710 votes

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   Completed (Comments Open)  ·  136 comments  ·  Illustrator (Desktop) Feature Requests » User Interface  ·  Delete…  ·  Admin →
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   Simon Demeule supported this idea  ·  September 07, 2018

7. Make Illustrator multi threaded on CPU

   721 votes

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   260 comments  ·  Illustrator (Desktop) Feature Requests » Performance, Enhancements  ·  Delete…  ·  Admin →
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   Started  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   It is not as straightforward as it may sound :) We have been working to take advantage of threads and other hardware such as GPU/Video RAM in places where it can make a higher impact. We are prioritizing areas that are slow instead of making a generic change and destabilizing the product. Product stability is the top priority for us and we have been consistently trying to improve it. We want to move with caution and make changes without compromising on the quality. Hope this helps.

   Simon Demeule supported this idea  ·  September 07, 2018

8. Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator

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   15 votes

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   10 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Simon Demeule shared this idea  ·  September 01, 2018

9. Transform Each object in an isolated group transform the group instead

   16 votes

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   8 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Simon Demeule supported this idea  ·  July 28, 2018

10. Editing size of library element is broken: modifying canevas size in CC library object changes the object's scale in existing documents

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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    Simon Demeule commented  ·  July 18, 2018  ·  Edit…  ·  Delete…

    This is using Illustrator 22.1 on MacOS Sierra 10.12.6

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    Simon Demeule shared this idea  ·  July 18, 2018