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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Recent Files Browser Window: the wrong file opens when choosing a recent file.

    This has happened multiple times. It isn't a one off incident.

    Adobe Illustrator CC 22.1 (64-bit) / Windows 10

    Step 1: Open Illustrator from desktop icon.
    Step 2: Click on a recent file from displayed recent file options.

    Expected result: Selected file opens.

    Actual result: A file other than the one I clicked opens.

    There doesn't appear to be a pattern to which file opens, other than it is one from the selection of recently opened/saved files shown. See attachment.

    11 votes
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    6 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.

    I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!

    2 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Tilde shows up in text box

    Illustrator CC 23.0.3 Precision 5820 Tower,Intel Xeon W2102
    16 GB RAM, 64 bit, Win 10 Pro

    Working with any text box, the tilde character shows up at insertion point. Even if no typing is happening.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  5. Eyedropper doesn't sample placed bitmap right

    When sampling color from placed bitmap image in illu, it samples different values the the values in the original file.

    That way if I have a picture with dark black background and I want to place it on a larger canvas with text, I can't sample the black and create a larger vector shape as background. If I do sample it, the print will show a difference in color and will not be approved (or worse will be printed like that)

    Support said I should open the file instead of placing it, but what should I do if I want…

    2 votes
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  6. ALIGN not working correctly in Illustrator 23.0.3

    Ever since the latest update for Illustrator (23.0.3) Align does not work correctly. I've got 3 items selected; I click on the Align tab; use the "Align to" dropdown box and select "Align to Selection"; then click the "Horizontal Distribute Space" icon - but it distributes it across the page instead of just the THREE ITEMS I've selected.
    I've noticed other align issues over the last week or so but cannot give details like I did above because today I stopped my work so I can come out here an list my problem.
    There are so many bugs and issue…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. GPU performance color

    Illustrator CC 2019
    Mojave 10.14.1

    Bright RGB red/pink appearing correctly in swatch, but washed out when filling a shape with same colour on artboard.

    Only way I've found to fix this is to turn off GPU performance and the colour then appears bright and correct, but with GPU off live drawing is very laggy.

    Any fix for this??

    1 vote
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    4 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  8. crashing while working every day

    crashing while working every time?

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. ILLUSTRATOR IS BROKEN GARBAGE

    First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
    Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mad Color (Colour)

    Colours are altered opening older files. The colour (color) settings are completely wrong—the idropper doesn't select properly. I tried to do a screen grab to get a sample from it but all the colours fade. The screen grab brought into illustrator then screen grabbed again fades all the colours again!!!! This doesn't happen if I screen grab anywhere else.

    3 votes
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    2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bug: Stroke color with 0pt width causes a switch to "outline" view.

    When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
    The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.

    Unfortunatelly, I can't reproduce the bug right now.

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Apply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  12. New artboard name disappears

    When i give an Artboard a new name, and in the same action presses [Ctrl] [A] and then [Ctrl] [C] to use the same namestructure for other Artboards, the new name disappears and the old comes back.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  13. No snap to artboard

    Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.

    Illustrator 23.0.1
    Windows 10 Enterprise 1803

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Takes about 15 minutes to open/unfreeze

    Since the last update 22.1 it takes about 15 minutes to open...
    I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.

    My system:
    Windows 10 Pro
    Illustrator CC

    Hopefully you can help

    7 votes
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    2 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  15. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

    I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.

    3 votes
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. old versions of files are opening with gradients as solid black

    On newest version of AI, old files are opening with gradients as solid black

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  17. Chashing

    My 2019 illustrator crashes all the time. I can't do any work.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Image trace

    using Imagetrace from properties panel no longer works after update to 23.0.3 working on MAC OSX 10.14.3

    Only way to get it to work is from Object > imagetrace

    1 vote
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    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3D effect not working

    If i choose some options in the 3D effect window, illustrator crashes.

    1 vote
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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  20. Illustrator underperforming on Mojave

    Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.

    I am using the latest version of CC suite, Illustrator and Mojave.
    Running a mac pro - 3.5 GHz 6-Core Intel Xeon E5
    with AMD FirePro D500 3072 MB
    Illustrator system info attached.

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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