Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
249 results found
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High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics
Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:
Paths will appear jagged and generally do not display correctly.
Altering the zoom level affects these artefacts.
Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.
Additional Note: Works correctly in CMYK document.
386 votesthe issue has been resolved by Appple in macOSX 10.13.4
Please upgrade to resolve the issue -
Object size change?
Now, the transformation panel reflects the size of a shape plus the thickness of the outline if there is one.
For example, a rectangle of 100x100 with an outline (in the middle) of 1 displays a size of 101x101, 102x102 if the outline is external and 100x100 if the outline is internal.
It's a very confusing change! The previous behavior was much more talkative.
I understand that this reflects the actual size, including the outline thickness, but this should be an option. I did not see myself 3 decimal digits when I want a rectangle of 100x100! :)6 votesIf this happens for you, please check the 'Use Preview Bounds' in Preferences > General. When it’s enabled, Ai will treat strokes and effects as a part of the object’s bounds.
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Copy text from illustrator and paste into word pastes as image and not editable text
Illustrator CC 22.1.
Mack book pro MacOS high Sierra Version10.13.6.
Microsoft Word Version16.23 (190309)Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.
I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
Since 2011 until 2018 I was able to…2 votesIf you right click in word you should get a paste as text option.
Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
It is for word to pick any of these clipboard formats and consume. -
Pixel number inconsistency
Windows 10? (most recent and just updated yesterday)
Illustrator 22.1 (64bit)When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.
Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.
Flaming dumpster fire. I…
4 votesThe intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.
If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).
There is no way to write a custom resolution AND maintain the desired size at the same time.
The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).
Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point…
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Text always shows as black
Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
I made a screenshot (attached) to demonstrate4 votesResolved (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedHi,
The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.
Hope this helps to resolve this issue.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Workspace panels move on their own
While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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Tool panels are enlarged or scaled up
Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.
Solutions helpful as I cannot have as many panel open as they now take up so much space!
5 votes -
Cannot close main application window with keyboard shortcut
When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.
2 votesHi Kit,
Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q
Thanks
Anish -
Welcome screen Illustrator CC 2019
Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?
4 votesYou can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.
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Can't Print Illustration
Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.
19 votesHi,
We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.comSummary of Issue:
- While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
- Changing the default printer to something else solves the issue.
- Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt
Workaround:
- Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.
Microsoft Support Ticket No.: 119070821001723
Adobe Internal Tracking ID: AI-4215933Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Workspace toolbars disappearing
Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.
2 votesPlease reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.
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Stop asking about switching to the Touch interface
I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.
3 votesHi,
Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.
Thanks
Anish Kumar
Illustrator Team -
artboard
I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it
2 votesThe artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
And export options were probably without ‘Use artboards’ tick.P.S. Please always provide the file you have problems with!
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Pathfinder Merge actually Dividing, leaving cut out objects behind
This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.
https://forums.adobe.com/thread/2601397
This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.
MacBook Pro 15 2017
macOS Mojave Version 10.14.2
2.9 GHz Intel Core i7
16GB memory
using Illustrator CC 2019 version 23.0.2…
1 voteThe objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.
If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.
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Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.
Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.
4 votes -
New Swatch grayed out when Stroke Color is active
Make New Swatch always available, not only when the Fill Color is active.
1 voteHi Jan,
Your New swatch option is disabled since the Stroke Color is set to None. New swatch functionality by default takes the current color.
If you apply some color to Stroke, the option will get enabled, similarly if you change Fill to None, it will be disabled for Fill as well.Hope This helps.
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Anchor Points Malfunctioning
I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor…
5 votes -
Oversize UI Elements in Ai 2019
I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.
I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.
I do…
2 votesPlease refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface -
"Left-click the tool to view a list of all the tools in the tool group." Does not work.
"Left-click the tool to view a list of all the tools in the tool group."
Very simple, right? We've all been able to do it forever.
Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.
It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.
1 voteMarking Resolved based on user comment
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Pen tool rapidly changes to selection tool arrow glitch
Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.
1 voteResolved (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedHappy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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