649 results found

1. eye dropper

   the eye dropper is not picking up stroke weight

   3 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Disappearing an outline size diameter of a brush tool

   When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.

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   8 votes

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   9 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Illustrator & Mohave

   I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.

   Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai, Filename 2.ai, Filename 5.ai" Instead of saving over "Filename.ai". No problem reopening these files however in Illustrator. But goes right back to the naming issue. Note:*This is not a duplicate filename issue, this is something entirely weird.

   My version of Illustrator is current with most recent update.
   Not good at all. Any ideas why this is happening? It's quite strange, have never seen this before.

   I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.

   Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai,… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 to see if it resolves the issue.

   the error as seen in screenshot is form Apple Os, you may want to contact them to resolve finder issues

4. Selection Tool - not showing box when shape is selected?

   When I am using the Selection Tool, it doesn't show the box it did before round the selected shape. So I can't alter the shape.

   It seems to be filled in green corners exactly like the direct selection tool.

   I have closed Illustrator and opened it again.

   11 votes

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   11 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,

   Ankit Goyal

   Illustrator Team

5. Layers Panel Glitch

   After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.

   It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.

   This flashing is irritating and takes my eye from the work.

   Attempted fixes

   Resetting preferences
   Adjusting GPU performance
   Turning of animated zoom
   Uninstalling illustrator
   Updating everything

   Illustrator Version 22.1
   MacOs Mojave 10.14

   5 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 and see if it resolves, elase please contact our support.

6. selection issues

   I have to click above where i want to select in the men system, i have windows 10 illustrator 2108

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   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. colour themes/swatches/window never work

   colour themes/swatches/window never work. Every time I try to do anything within the colour theme window I'm either asked to sign in when already signed in, or I try to create a theme and it 'saves' but doesn't actually do so, and afterward the theme window goes blank and I have to restart illustrator.

   And now instead of doing work I'm here writing this and researching alternatives to adobe products. The sign in thing is driving me nuts.

   1 vote

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Not Responding every time PDF saved

   Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. macOS Mojave zoom in and out choppy

   MacBook Pro 2017 just upgraded to macOS Mojave and the zoom is slow to respond and the artboard moves all over the place. any short term fixes would be appreciated.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Libraries drop down doesn't allow me to select other libraries

    I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. SVG File not found but will open in inkscape in windows 10 cc 2017

    SVG File not found but will open in inkscape in windows 10 cc 2017
    help

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Selector tool glitch — element selected and deselected at once

    Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

    It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and transformed multiple times.

    Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

    It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and… more

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. can't copy text of typeface name from character panel

    selecting a typeface's name in the character panel and copying it gives you "Myriad Pro" when pasting.

    This is not a consistent bug. Sometimes when trying to re-create it actually pastes the test of the right typeface you are trying to copy.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Opening File with Missing Fonts Crashes because of Missing Fonts Dialog

    When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

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    2 votes

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    Request to Contact Support  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Visible Text unable to be edited.

    While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.

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    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is difficult to find the root cause without seeing the Illustrator file. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Align Objects and Distribute objects tools changed behavior

    Windows 10, Illustrator CC 22.1

    Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.

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    In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally un-useful behavior. The same thing happens with Distribute objects on Vertical Centers.

    I can’t imagine why one would want these features locked to the artboard. It makes them completely useless.

    Windows 10, Illustrator CC 22.1

    Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.

    ---

    In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally… more

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    46 votes

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    34 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

18. Takes about 15 minutes to open/unfreeze

    Since the last update 22.1 it takes about 15 minutes to open...
    I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.

    My system:
    Windows 10 Pro
    Illustrator CC

    Hopefully you can help

    6 votes

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Clipping masks release

    When I reopen a document with clipping masks the masks are released. It is very frustrating remaking all photos each time I open to make edits.

    2 votes

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Missing Buttons/Interface in Find Font

    I've recently noticed that the buttons in Find Font do not appear unless I scroll over them. This is a very recent occurrence as far as I can tell.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.