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Takes about 15 minutes to open/unfreeze

Since the last update 22.1 it takes about 15 minutes to open...
I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.

My system:
Windows 10 Pro
Illustrator CC

Hopefully you can help

6 votes

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
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Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded  · 

Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Thanks & Regards,
Raghuveer Singh

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  • ritika patel(Illustrator team) commented  ·   ·  Report

    Hi ,

    Apologies for the inconvenience caused.Please help us in the investigation of this issue.

    Is this issue still happening on your machine?
    On which version of Illustrator are you currently?

    Regards,
    Ritika
    Illustrator team

  • david commented  ·   ·  Report

    Same here. With everything Adobe.

Illustrator (Desktop) Bugs: Launch

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