Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
646 results found
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selection issues
I have to click above where i want to select in the men system, i have windows 10 illustrator 2108
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Selector tool glitch — element selected and deselected at once
Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.
It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and…
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't export an SVG
I can't export an SVG. It just says 'unable to export SVG' without a reason. :(
2 votes -
Visible Text unable to be edited.
While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.
2 votesIt is difficult to find the root cause without seeing the Illustrator file. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Clipping masks release
When I reopen a document with clipping masks the masks are released. It is very frustrating remaking all photos each time I open to make edits.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Missing Buttons/Interface in Find Font
I've recently noticed that the buttons in Find Font do not appear unless I scroll over them. This is a very recent occurrence as far as I can tell.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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When moving a vector with a radial gradient fill, the gradient shifts upon export of an SVG
Gradient appears to be centered in Illustrator, but shifts on export depending on where the vector is located on the artboard/pasteboard (outside the artboard). I have to manually update the SVG markup on all my exported icons. :(
2 votesA sample file would have helped. I applied radial gradient on a circle and exported it to SVG. The visual appearance was matched. There are some limitations in SVG 1.1 spec like absence of blending mode support that can affect.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Masking in Illustrator not Working
The masking isn't behaving as normal in illustrator CC. I'm not sure if something is amiss on my end, but my standard workflow isn't giving me the results I'm expecting.
2 votesRequest to Contact Support ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Colour dissapeared
I've just opened a file I've been working on and all the objects and text colour has gone to white... except for one thing that has been left green... any ideas?
2 votesRequest to Contact Support ·AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Stylize Outer Glow does not show
BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.
This is constant between multiple files.
OS: Windows 10 Pro 64 bit
Built-In Memory: 32668 MB
System Info:
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 2.0.0.51
FilterPort 1.1 79.599148
Microsoft® Windows® Operating System 10.0.17134.167
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 58, 1, 0, 0
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 2017/02/28-14:54:50 Build…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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crash while opening file
crash when opening a file.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator graphics from the Library are distorting when I "Option Click and Drag"
First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this…
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2018, will not print after recent upgrade.
Microsoft 10, Illustrator CC 2018, will not print after recent upgrade.
Photoshop does and all other programs will print.
What can I do to fix it or do you need to fix the bug.2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2018 crashes, when process runs in Batch.
I have a programmed a project that involves opening document, doing some changes, saving and closing the document. And again this process repeats on around 500 documents. Illustrator crashes.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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scale in pointer
the scale tool that we use to transform an object does not work. I have to uninstall the program to see it again and sometimes that does not repair it
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Cloud Library is not working.
Library is keep loading and not getting synced.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Eyedropping in Isolation Mode is Broken
In isolation mode, I'd like to eyedrop a non-isolated ("grayed-out") object to select its actual color rather than the dimmed color that's displayed.
Don't you think it's far less likely that I'd want to eyedrop the grayed-out color?
2 votesRequest to Contact Support ·AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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pen tool bug, "option" key does not activate usable "convert anchor point tool".
ai 22.1 on sierra mac. 10.12.4
I can see the convert anchor point tool when using the pen tool by pressing option , however when I try to click an anchor point it keeps defaulting back to the pen tool, this is annoying.
2 votesRequest to Contact Support ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Eraser or Blob Brush tools’ sizes are not adjustable with double-click anymore
I can't change the dimensions of drawing tools such as the Eraser or Blob Brush tool with double-click anymore and there seems to be no shortcut or any other option to get here, even typing 'eraser' in the help section doesn't show anything.
2 votesRequest to Contact Support ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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