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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. PDF does not preserve Illustrator editing capabilities!!

    I upgraded two days ago to the new version of Illustrator. I've been saving PDFs with 'Preserve Illustrator Editing Capabilities' for years. Now when I do it, it's flattening the PDFs and not allowing editing as normal. It has totally ruined two of my complex files and I've lost hours of work.

    Has anyone else had this problem or know of a fix?

    So frustrating!

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Saving PDF Security override by gmail

    Dear sir or madam,

    I've noticed as i saved PDF in CS6 to send to a Client and i used password protection with no permissions (printing, copying....)

    And the thing is, if you open the email att. in this case My protected PDF in gmail preview - you can print it with no problems. And if you print to a PDF file, you get the same PD minus the Password protection.

    I think this could be a big issue.

    So i see google's gmail now as an easy fool proof password hack tool.

    hope i helped somehow with this.

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  3. 1 vote
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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  4. Cannot uncheck rubber band option

    Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Align to Artboard: X and Y position not established within the active artboard

    Illustrator CC 22.0.1

    Align to Artboard: X and Y position not established within the active artboard but retains the global X and Y position.

    When selecting and copying the X position of vertex (A) on active artboard (A), then activating another artboard (B) and selecting vertex (B). When pasting the X position for vertex (A) from artboard (A) to vertex (B) on artboard (B) it pastes the global X position. The previous version retained the local artboard X position when align to artboard was activated. Which is very helpful in maintaining consistency between artboards.

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Brush edge dissapears. Can't see the shape of my brush. Randomly.

    Cannot see the outline of my brush. Randomly it dissapears. It would be great if I was into random looks to what I do. But I'm not.

    In fact, I'll hazard a guess that not many people paying close to £50/month are very into randomly varying results.

    1 vote
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .

    Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  7. The latest updates

    I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.

    On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.

    So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  8. Illustrator 22.0.1 not opening in High Sierra

    I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    you may try resetting preference once to see it helps.

    If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  9. Error on Artboard/Workspace


    1. Adobe Illustrator CC 22.0.1

    2. Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.

    3. A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.

    If I try to create something new, it disappears and then shows up again.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  10. showing an extra art-board which doesn't really exist

    It is showing an extra art-board which doesn't really exist,

    Illustrator 2017 ME

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  11. Selecting list view does not change from grid view in "Start" screen.

    v22.0.1

    Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Pixel Preview option bug


    1. Illustrator CC 2018 (22.0.1)

    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  14. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

    1 vote
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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. illustrator 2018

    Today i installed Illustrator last version.

    When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. Dynamic symbols automatically expands

    When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols.

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  17. Optimize Illustrator

    I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.

    I could turn off the notification, but I'd rather get important Adobe update news.

    Can the message be automatically deactivated if we've already optimized?

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Ideally, you should get this message only once and not always. Which version of Illustrator are you using?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. High Sierra 10.13

    Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. Panel Options not displaying on click and hold

    In the panel selection for all the tools (natively on the left) as a click and hold on a tool (ie. The rectangle tool) it does not show any options to select anything else such as the ellipse tool. This issue exists on all of the tool buttons as well as trying to selecting font sizes, in the character panel. Another example is the transparency dropdown. The dropdown just doesn't show up when I click it.

    1 vote
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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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