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Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

Hello,

When GPU rendering is enable, the colors rendering are not the good one.
When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.

This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
Before this update, everything worked perfectly.

I called Apple Care Hotline.
they could do nothing to assist him.

I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
I’m on Creative cloud, and all my adobe softwares are updated.

Thanks.

Guillaume

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Request to Contact Support  ·  Ashutosh Chaturvedi responded  · 

I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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Illustrator (Desktop) Bugs: Rendering Issues (GPU, CPU)

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