519 results found

1. Layer Panel is blank & not representing any layer panel icons or titles

   Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.

   Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Sorry to hear that you are facing this issue. Can you please check layer options dialog?
   From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.

   Also “Show Layers Only” check box should be deselected.

   let me know if this solves your problem or not?

   Thanks
   Anish Kumar
   Illustrator Team

2. Font name not suggested when typing in

   When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi Love,

   sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?

   If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.

   Thanks
   Anish Kumar
   Illustrator Team

3. Show Tints/Shades menu issue

   Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.

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   Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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4. Borders_Dashed Treatment Changes Spot Color to Process

   I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.

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   Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. The preview is incorrect because some images are missing

   Ever since at least Illustrator version 29.8.5, I've been having preview issues with linked images. Some images are missing from my preview.

   I tested it in Illustrator 30.3, and the problem persists.

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Panning at high zoom levels appears blurry

   The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

   https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

   ---

   If you drag to work with the preview enlarged, the work area preview will look blurry.
   The more you zoom in, the more severe the symptoms are.
   There wasn't until the last version of 2023, but it came up at some point.
   Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

   It's quite disruptive to the workflow. Please fix it quickly Adobe…

   Below are the things I've done before.
   Attached is the video as well.

   <Things I've tried>
   - Upgrade computer RAM, cpu, graphics card
   - Check on 3 computers
   - Initialization
   - Initialize configuration settings
   - rename and reset folders in %appdata%
   - Check after installing an earlier version of illustration
   - Check after installing the latest illustration version
   - Upgrade/downgrade graphics card drivers to the latest
   - Turn off gpu acceleration (not a fundamental solution)
   - Check Windows Update
   - Update/Remove and reinstall the Wacom driver
   - Check by file capacity (at least one letter appears in the blank document. No matter file size.)
   - Pixel Preview settings has always been unchecked
   - The file path is local, not server.

   People who have experienced the same symptoms,

   why don't you form a league with me? ¯_(ツ)_/¯

   Don't say turn off gpu perfomence ☹☹☹
   I upgraded my graphics card to the latest to take advantage of gpu.

   A Korean representative has confirmed that the illustration is defective.

   https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%AC-%ED%98%84%EC%83%81/m-p/15090468?profile.language=ko

   don't encourage me to chat. They don't know the answer either. Just fix it quickly.

   ---

   Sentences with a translator, not as smooth as locals.
   I ask for your understanding if you felt bad.

   The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

   https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

   ---

   If you drag to work with the preview enlarged, the work area preview will look blurry.
   The more you zoom in, the more severe the symptoms are.
   There wasn't until the last version of 2023, but it came up at some point.
   Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

   It's quite disruptive to the workflow. Please… more

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   Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. Transparency Lost in After Effects When Importing v30 AI Files

   Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

   Environment:
   - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
   - OS: macOS Sequoia 15.7.4
   - Illustrator version with issue: v30.2.1 (2026)
   - Illustrator version without issue: v28.7.10 (2024)
   - After Effects version: 2026

   When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

   Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.

   This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.

   Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.

   Is there a known fix? Is this a confirmed bug?

   Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.

   — Reported by I'm John

   Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

   Environment:
   - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
   - OS: macOS Sequoia 15.7.4
   - Illustrator version with issue: v30.2.1 (2026)
   - Illustrator version without issue: v28.7.10 (2024)
   - After Effects version: 2026

   When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

   Re-saving the identical artwork in Illustrator 2024 (v28.7.10)… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   
   

   Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?

   
   

   Thanks,

   Illustrator Team

8. PDF/X-4 Export Produces Non-Compliant PDFs in Illustrator v30.2.1

   In v28, when exporting PDF/X-4 via an Action or script, inserting a "Convert to Working CMYK" step into the workflow allowed consistent production of PDF/X-4 compliant files with no preflight errors.

   In v30, following the exact same workflow with identical files and the same preset now produces non-compliant PDFs. Acrobat preflight reports two distinct errors that did not occur in v28.

   Preflight Error #1 — Placed image ICC profile conflict:
   "CMYK source profile is the same as the PDF/X output intent destination profile (201 occurrences, 2 pages)"

   Cause: Placed PSD files have Japan Color 2001 Coated embedded as an ICC profile. Since the output intent is also Japan Color 2001 Coated, v30 appears to write both into the PDF in a way that triggers a conflict. This did not occur in v28 with identical source files.

   Preflight Error #2 — Transparency blend color space conflict:
   "Transparency blend color space is the same as the output intent destination profile (13,681 occurrences, 2 pages)"

   Cause: v30 appears to embed the document's transparency blend space (Japan Color 2001 Coated, derived from the working CMYK setting) in a way that conflicts with the output intent. This also did not occur in v28.

   PDF Preset Settings (X4_Johnset):
   - Standard: PDF/X-4:2010
   - Compatibility: Acrobat 7 (PDF 1.6)
   - Color Conversion: No Conversion
   - Output Intent Profile: Working CMYK — Japan Color 2001 Coated
   - Profile Inclusion Policy: Include All RGB & Tagged Source CMYK Profiles

   Both errors are absent when exporting the same file with the same preset from v28.7.10. This appears to be a regression introduced in v30.

   Is there a known workaround? Is this a confirmed bug?

   Environment:
   - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
   - OS: macOS Sequoia 15.7.4
   - Illustrator version with issue: v30.2.1 (2026)
   - Illustrator version without issue: v28.7.10 (2024)

   Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a regression introduced in Illustrator v30.

   — Reported by I'm John

   In v28, when exporting PDF/X-4 via an Action or script, inserting a "Convert to Working CMYK" step into the workflow allowed consistent production of PDF/X-4 compliant files with no preflight errors.

   In v30, following the exact same workflow with identical files and the same preset now produces non-compliant PDFs. Acrobat preflight reports two distinct errors that did not occur in v28.

   Preflight Error #1 — Placed image ICC profile conflict:
   "CMYK source profile is the same as the PDF/X output intent destination profile (201 occurrences, 2 pages)"

   Cause: Placed PSD files have Japan Color 2001 Coated embedded as an ICC… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We are aware of a scenario this happens but it was reproducible in 28.x as well. If the Document Color Profile and Output Intent Color profile are different then we observe this issue. Please confirm the color settings you have used and also share the test file to sharewithai@adobe.com to validate the above case.

   
   

   In the above case, assigning the document color profile to "Japan Color 2001 Coated" produce a compliant PDF/X file. Please try this workaround and let us know.

9. Discover panel not working

   The discover panel and tutorials are not working,

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   Need More Info  ·  1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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10. Windows Explorer freezes when Saving As PDF

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows Explorer again after working for awhile. It seems to most often happen when using the Type tool, and clicking on other parts of the Workspace.

    This is infuriating, and has caused me to entirely reinstall the Operating System to try to find a remedy. Nothing has worked.

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows… more

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    Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Changing the Japanese font in the Type tool does not update it.

    macOS Tahoe 26.2
    Adobe Illustrator (Desktop version) 30.2.1

    Changing the Japanese font in the Type tool does not update it.
    This occurs even when "Enable missing glyph protection" is initially set to OFF and no other settings are changed.

    This does not occur in macOS Vetura13.7.8

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Images Missing After Reopening Adobe Illustrator File

    Hello Adobe Illustrator Community,

    I would like to report an issue we have been experiencing with Adobe Illustrator that has caused serious problems in our production workflow.

    Issue Description:
    Images that were properly embedded in Adobe Illustrator files go missing after the files are closed and reopened. The images are not corrupt, and their resolution is below 500 PPI. However, upon reopening the AI file, some embedded images disappear completely.

    This issue does not occur in all Illustrator files; it happens randomly across different files, making it difficult to predict or prevent.

    Impact:
    This problem has caused losses for our prepress team, as some images went missing without being noticed, while the printed products had already been produced.

    Since:
    November 2025 – present

    Adobe Illustrator Version:
    30.1

    Operating Systems:
    Windows 10 and Windows 11

    Attached are images as evidence showing the missing embedded images after reopening the files.

    We would appreciate any assistance, clarification, or solution regarding this issue, as it significantly affects our production reliability.

    Thank you for your support.

    Hello Adobe Illustrator Community,

    I would like to report an issue we have been experiencing with Adobe Illustrator that has caused serious problems in our production workflow.

    Issue Description:
    Images that were properly embedded in Adobe Illustrator files go missing after the files are closed and reopened. The images are not corrupt, and their resolution is below 500 PPI. However, upon reopening the AI file, some embedded images disappear completely.

    This issue does not occur in all Illustrator files; it happens randomly across different files, making it difficult to predict or prevent.

    Impact:
    This problem has caused losses for our… more

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    Need More Info  ·  3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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13. Linked transparency ignored in document color mode CMYK

    I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

    To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place a linked file of Test1.ai. It should look normal, as designed. Now, change the document color mode to CMYK and notice how any transparency becomes ignored. However, the second document will export or print the design correctly. You just cannot Preview it correctly using the GPU.

    I tried to post the Illustrator files to test with. But, UserVoice crashes whenever I try it.

    I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

    To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place… more

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    Need More Info  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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14. Save as opens an empty window

    When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. I can't use and control the mouse
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.

16. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

    Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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    Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Preview issues with Home recent files and Placed files not properly showing all artwork.

    Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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18. Include SVG code is not working

    I used to be able to copy and paste from Illustrator into Figma without any issues. Then, vector icons started getting pasted as images. After contacting Figma support I was told I need to check the Include SVG code in the Settings - Slipboard handing panel. It worked for a few weeks and as of today it stopped working even though the box is checked.

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    Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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19. App Lag when using Recolor

    I am working with Adobe Illustrator 29.7.1 on Windows.
    When using the Recolor dialog the app stops responding to any command or action I take outside from the artwork display.
    The app also doesn't inform me if there is a crash or that the app is not responding.
    Thanks in advance

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    Need More Info  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. Fonts not showing after update to 29.8

    Intermittent issue there are only a handful of basic fonts avaible to choose from (myriad, arial and a couple others) where as I have thousands installed.
    Have downgraded to previous veriosn of illustrator for now (29.7.1) and it works again fine

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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