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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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628 results found

  1. Trying to update to Illustrator 22 but I don't seem to ge the option to do so

    Trying to update but I simply don't have the option, please see screenshots for reference.
    Thanks

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  2. some objects wont print

    I am running illustrator CC 2018 on windows 8.1
    When I print certain files certain objects will not print. I have attached an example of the result. When I print black and white it works. Another person in our company with the same update and similar computer is able to print with no problem. I was printing the same file fine before I updated to the 2018 version two days ago.

    2 votes

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    2 comments  ·  Print  ·  Admin →
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  3. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  4. Cannot uncheck rubber band option

    Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  5. Name layer pop up panel appears twice

    On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.

    1 vote

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    2 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience.
    If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Can't preview artwork

    Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  7. The latest updates

    I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.

    On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.

    So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  8. Issue when typing in the font name field to find a font

    v. 22.0.0
    iMac 2017 on High Sierra

    I use English and Greek keyboards on my Mac.

    Very often I start typing in the Fonts field to find a specific font.
    If the keyboard is set to Greek when I start typing, I delete anything I have typed, use the keyboard shortcut and start again.

    The bug is that the shortcut to switch keyboard language doesn't work while I am doing this.

    I have to grab the mouse and go on the Mac's menu bar and do it there, then go back in illustrator and start typing again.

    1 vote

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    3 comments  ·  User Interface  ·  Admin →
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  9. Illustrator 22.0.1 not opening in High Sierra

    I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    you may try resetting preference once to see it helps.

    If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  10. Dual Screen - Prompt window display on the wrong screen - Mac

    The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  11. Illustrator 2018 Crashes

    Surface Book crashes within minutes of starting drawing in Illustrator 2018. Have done a complete diagnostic check of my machine with Microsoft online and there are no issues there. What should I do?

    1 vote

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    4 comments  ·  User Interface  ·  Admin →
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  12. showing an extra art-board which doesn't really exist

    It is showing an extra art-board which doesn't really exist,

    Illustrator 2017 ME

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  13. Anchor Points Flat Instead of Sharp Points

    When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  14. Font does not look good

    Your version of Adobe Illustrator: CC 22.0.0 (64-bit)

    The steps you were taking when you experienced the issues: anytime I use fonts

    Your expected result: I expected that fonts will preview correctly
    Your actual result: I've attached an image. First text is with a type, second is after I use create outlines.

    Thank you very much

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  Raghuveer responded

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

    Thanks

  15. illustrator 2018

    Today i installed Illustrator last version.

    When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Optimize Illustrator

    I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.

    I could turn off the notification, but I'd rather get important Adobe update news.

    Can the message be automatically deactivated if we've already optimized?

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Ideally, you should get this message only once and not always. Which version of Illustrator are you using?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  17. Asset Export Panel Empty

    Unable to use "Asset Export" because the panel is empty. Help please.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  18. High Sierra 10.13

    Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,

    1 vote

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. Illustrator 2018 not working

    Illustrator 2018 is not working. How can I downgrade to 2017?
    The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.

    2 votes

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  20. Changing font by typing first character isn't working illustrator cc

    Changing/selecting font by typing first character is not working
    or scrolling with arrow has no preview.
    illustrator cc

    1 vote

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    Request to Contact Support  ·  4 comments  ·  Type, Fonts, Text  ·  Admin →
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Illustrator (Desktop) Bugs

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