Can't preview artwork
Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.
![](https://secure.gravatar.com/avatar/6ba05c8201e9c1e147c5264b5e172b7d?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Alana commented
Having the same issue, except mine is white.
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Dora commented
I have exactly the same issue on my computer!