107 results found

1. BUG: Envelope Distort (with Anti Alias option on) changes colour values of embedded images.

   When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

   Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these cases.

   When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

   Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this.
   We are able to reproduce this issue and investigating it further.

   Regards
   Ankit Goyal

2. Clipping mask from a live text is misaligned / resized / distorted

   When using a solid swatch filled variable font as a clipping mask (Hepta Slab in the attached example) the clipped paths are misaligned with the font (in display and in selection hovering).

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   12 votes

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   5 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Thanks for the information provided to the Illustrator team.

   We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.

   With Best Regards,

   Aishwarya G Gadodia

   Illustrator Team

3. The bounding box for lines and narrow objects doesn’t have center handles

   Missing the center handles for all lines, unable to extend lines properly (without scaling them) unless I switch to direct selection tool, which is a pain.

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   80 votes

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   111 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   So it’s obviously not fixed, and we all know it.

   While the cursor gets changes into the horizontal/vertical two-headed arrow, the center handles for the bounding box indeed don’t appear, if the width/height of the art (here just an orthogonal line) is small enough.

   Please continue to share you thought, screenshots, GIFs. It’s time to re-review this again.

4. Text with missing fonts do not always highlight

   Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.

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   4 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are able to reproduce this issue, investigating this further.

   Regards
   Ankit Goyal

5. Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"

   Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue.
   We are able to reproduce this issue and investigating it further.

   Regards
   Ankit Goyal

6. Temp file string prepended to filename slug

   When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

   Ai 2020 24.01 Mac OS Catalina 10.15.1

   3 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  Anjali responded

   Thanks for sharing the details.
   We are now able to reproduce the issue.
   The team will be looking into the problem.

   Thank you for the feedback.

7. Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol

   I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

   This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the error message gives no indication of what exactly it doesn't like about my output.

   I still hit this error after saving my files, restarting Illustrator and trying again. Disabling "Real-Time Drawing and Editing" fixes this right away and I'm able to use Illustrator as I always have.

   All of these projects are relatively complex technical drawings but nothing unreasonable, and certainly simpler than what a lot of folks in the community crank out.

   Please let me know if there's any more info that would help.

   System details:

   Illustrator version 24.1.1
   Windows 10 Enterprise, build 17134
   Lenovo Thinkstation P520c
   Intel Xeon W-2133 CPU
   32GB RAM
   NVIDIA Quadro P4000, 8GB. Driver version 440.97

   I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

   This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue.
   We are able to reproduce this issue and investigating this further.

   Regards
   Ankit Goyal

8. Applescript "open without dialogs" no longer works

   I have an Applescript that has the statement

   open (thePDFName as alias) without dialogs

   In Adobe Illustrator 2019, it works. In Adobe Illustrator 2020, it gives me an "unable to open file" error. When I comment out "without dialogs", it opens the file, but then naturally pops open a dialog (not helpful when you are opening dozens of files!)

   MacOS 10.13.6, not sure what other information would be needed.

   2 votes

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is reproducible with HFS paths.

   Workaround: Use the POSIX path for opening files

   Example:
   set myFilePath to POSIX path of theAIFile
   open file myFilePath without dialogs

9. Letter Spacing

   Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.

   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Thanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.

10. Adjustment of a gradient in Live Paint Bucket (K)

    In Illustrator CC2019 the Adjustment of a gradient in Live Painting Bucket (K) does not work.
    When in Live Painting Bucket (K) i apply the gradient, then i can not adjust it manually.

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    34 votes

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    50 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem is not fixed, alas, despite the previous fix, and everybody who tried to pick a Gradient tool after selecting a region with the Live Paint Selection tool can see this... OK, back to work with this.

11. Selection tool won't grab lines

    Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't occur yesterday in the older Illustrator. This is obviously having a big impact on productivity today!!

    Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't… more

    33 votes

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    40 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review. 

    Regards

    Ankit Goyal

12. Gradient tool issues

    1. Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.

    2. Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.

    3. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

    FIX: Allow us to toggle the preview effect.

    1. Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing color-point, rather than dropping color onto the existing color-point, creating extra color points. Usually happens further than the desired color, usually black or white leftover from default gradient. See attachment.

    1. Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.

    2. Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.

    3. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

    FIX: Allow us to toggle the preview effect.

    1. Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing… more

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    15 votes

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    12 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting this issue. We understand your problem and investigating this issue from tolerance perspective of gradient widget on screen and slider.  We will require some specific information to investigate the other Gradient Issues, Kindly add your vote on relevant thread for below issues:

    Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461230-adjusting-one-gradient-causes-changes-to-unrelated  

    Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461233-live-preview-of-gradient-tool-is-prohibitively-slo

    Gradient tool on desktop similar to the iPad version! → https://illustrator.uservoice.com/forums/333657/suggestions/46159303

    Thanks for your patience and support!

    Ankit Goyal, Illustrator Team

13. Spacebar not working as quick Pan / Hand tool

    Spacebar has stopped working as hand tool as of 2018 update.

    361 votes

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    475 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Thanks for the information provided to the Illustrator team.
    We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.

    With Best Regards,
    Illustrator Team

14. Svg export

    Hi! I met with you at CreativePro conference in Seattle. I would like to see more control when exporting svg from Illustrator. More specifically, the ability to remove the title tag when exporting. If not, that's ok, the svgomg site cleans up svg code well. Thank you!

    2 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Beth,

    Thanks a lot for reporting the issue here. We are currently looking into when we write add the title element and when we don’t.

    For more context: The problem you mentioned at CPro was the tool tip that shows up when hovering the mouse above an -embedded SVG document.

    Greetings,
    Dirk

15. Transform Again (Crtl D)

    "Transform Again" often doesn’t work on more complex objects.

    1 vote

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    Under Review  ·  0 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. Color palette overrides fill colors and color modes in Illustrator 2018

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

    Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

    For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

    22 votes

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    Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. Text missing in SVG files

    This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in Illustrator when I import that file, but I can't select anything in the field since Photoshop's manipulated the original vectors. I really don't want to manually add in all my missing text, does anyone have any suggestions? On the picture, the left is a preview of the SVG and the text is visible. On the right, is the SVG in Illustrator with the text missing.

    This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in… more

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    5 votes

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    Under Review  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Snap to grid doesn't work at artboard edges

    Snap to grid is ignored at artboard edges.
    See animation attached.
    It makes me cry.

    78 votes

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    21 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone, thanks for your comments. Re-opening it based on the feedback.

19. Performance issues in pixel preview on 5K retina screen

    When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

    15 votes

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    14 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

20. Smart guides don't work properly

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed to?

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed… more

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    75 votes

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    35 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.

    Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.