155 results found

1. W-Hの数値がリンクアイコンがアクティブなのにリンクしない

   Illustrator ver.28 以降
   macOS14.7.2

   再現手順
   1. Illustratorを起動して、新規ドキュメントを開き、アートボード上に矩形を描く。
   2. コントロールバーのWをクリックしてパネルを展開する。
   3. Wの欄に数値を入力し、タブキーでHに移る。
   4. リンクアイコンがアクティブになっているにも関わらずWとHの数値がリンクしない。親元のコントロールバーでは正常にリンクしている。

   期待する結果
   リンクアイコンの表示どおりWとHの値がリンクする。

   実際の結果
   片方の入力にもう一方が追随しない。

   代替の手順。
   数字を入力する前にアクティブになっているリンクアイコンをクリックしてオフにし、再度クリックしてリンクをアクティブにする。
   起動後１度だけこの手順を行うと以降は正常に動作する。

   [EN]
   Step to reproduce
   1. Launch Illustrator, open a new document, and draw a rectangle on the artboard.
   2. Click W on the Control Bar to expand the transform panel.
   3. Enter a value in the W field and press Tab to move to H.
   4. Despite the link icon being active, the W and H values do not link. They link correctly in the parent Control Bar.

   Expected Result
   W and H values link as indicated by the link icon.

   Actual Result
   Changing one value does not update the other.

   Alternative Procedure.
   Before entering numbers, click the active link icon to turn it off, then click it again to reactivate the link.
   Performing this step once after launch will ensure normal operation thereafter.

   Illustrator ver.28 以降
   macOS14.7.2

   再現手順
   1. Illustratorを起動して、新規ドキュメントを開き、アートボード上に矩形を描く。
   2. コントロールバーのWをクリックしてパネルを展開する。
   3. Wの欄に数値を入力し、タブキーでHに移る。
   4. リンクアイコンがアクティブになっているにも関わらずWとHの数値がリンクしない。親元のコントロールバーでは正常にリンクしている。

   期待する結果
   リンクアイコンの表示どおりWとHの値がリンクする。

   実際の結果
   片方の入力にもう一方が追随しない。

   代替の手順。
   数字を入力する前にアクティブになっているリンクアイコンをクリックしてオフにし、再度クリックしてリンクをアクティブにする。
   起動後１度だけこの手順を行うと以降は正常に動作する。

   [EN]
   Step to reproduce
   1. Launch Illustrator, open a new document, and draw a rectangle on the artboard.
   2. Click W on the Control Bar to expand the transform panel.
   3. Enter a value in the W field and press Tab to move to H.
   4. Despite the link icon being active, the W and H values do not link. They link correctly in the parent Control Bar.

   Expected Result
   W and H values link as indicated by the link… more

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   The issue seems to visible at our end after closing the Illustrator and reopening the file. However, it is just the value does not get updated in the pop up panel. The transformation change on the object happens fine and is reflected properly in the properties panel as well. Let us know if you are experience similar behavior or not.

2. Swatch pattern reduces scale when copied from one illustrator document to another

   When I copy a CAD drawing from one illustrator document to another, the pattern swatch scale in the CAD reduces.
   I've noticed it doesn't happen with every swatch, only some. Sometimes the CAD itself will also reduce scale.
   I have also noticed that if I create a new document I won't have this issue, however when I paste it into an already existing document, this is when the problem is usually occurring.
   I have doubled checked the canvas size for both documents, and they are the same.
   This is in version 30.2.1.

   7 votes

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   7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team has confirmed the problem using the files provided and is going to investigate this. Thank you for the report!

3. PDF with negative values for BleedBox, MediaBox shows incorrectly

   A PDF with negative values for the lower left corner of BleedBox, MediaBox and a TrimBox that has its lower left corner at (0,0) shows differently in Illustrator and Acrobat. Acrobat (and other PDF viewers) show the contents as expected, in Illustrator the content seems shifted.

   The attached example PDF has three different pages, the first two pages look as expected, the last page (with the negative values) does not look the same in Illustrator and Acrobat.

   For a more in-depth discussion, see https://github.com/Kozea/WeasyPrint/issues/2685

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is able to confirm it and is planning to investigate it.

4. Document Raster Effects settings not being honored on all affected objects

   Illustrator 30.1 on MacOS 14.6.1
   Changing the Document Raster Effects settings used to affect all objects with pixel effects, at current it appears not to anymore and one has to manually force an update of the Drop Shadow effect for example.

   Regards,
   Pfaffenbichler

   3 votes

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Confirmed in house, scheduled for fixing

5. Dragging a guide with Real-Time Drawing and Editing mode enabled makes black or cyan edges appear for all objects

   I'm not sure if this is a possible feature, if so please let me know for what I can use it. Otherwise I would like to report it.

   For example the following explanation:
   I place some retangles on the artboard. Two objects get a color filling and the third one is filled with white. I use a ruler on one of the colored objects. When I drag the same ruler again, the white object appears and all object have a black stroke. When I drag a second ruler the white object does not appear. If I grab the second ruler again, the white object appears again. And so on, no matter how many rulers there are.

   I took a Screenrecord to show you. Looking forward to hear from you guys.

   I'm not sure if this is a possible feature, if so please let me know for what I can use it. Otherwise I would like to report it.

   For example the following explanation:
   I place some retangles on the artboard. Two objects get a color filling and the third one is filled with white. I use a ruler on one of the colored objects. When I drag the same ruler again, the white object appears and all object have a black stroke. When I drag a second ruler the white object does not appear. If I grab the second ruler… more

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is investigating this.

6. "Open" window loads blank and duplicates

   Operating System:
   macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

   Illustrator Version:
   Adobe Illustrator 30.0 (desktop)

   ⸻

   Issue Description

   When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

   Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
   They also become unresponsive for a while.

   Screenshot attached below (multiple “open” dialog windows stacked and blank)

   Steps to Reproduce
   1. Open Adobe Illustrator 30.0.
   2. Go to File > Open…, or press Cmd + O.
   3. Wait for the dialog to appear (it delays significantly).
   4. Press Cmd + O again thinking it didn’t register.
   5. Illustrator eventually opens several overlapping empty windows.

   ⸻

   Expected Result

   The Open… dialog should appear instantly, in the usual macOS native window, showing recent files, local files, and cloud documents.

   ⸻

   Actual Result
   • The Open window takes several seconds or minutes to appear.
   • Multiple windows appear if the command was pressed more than once.
   • Windows open blank with no content loaded.
   • The app becomes unresponsive during this delay.

   Operating System:
   macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

   Illustrator Version:
   Adobe Illustrator 30.0 (desktop)

   ⸻

   Issue Description

   When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

   Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
   They also… more

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   2 votes

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

   A temporary solution to this issue is the following:

   1. Open up PowerShell
   2. Copy and paste the following commands:

   cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'

7. Spot swatch color is not saved correctly when changing the color of an existing swatch

   1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

   2. The version of Adobe Illustrator (desktop): 30.0

   3. The steps you were taking when you experienced the issues:
      Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

   4. Your expected result and the actual result:
      Expected result is that the rectangle in the file when opened in Acrobat should be 100% yellow, following the example above, or whatever the spot swatch color was changed to. Actual result is that the rectangle remains the original color when the document was first saved. If the spot swatch is changed, then copied into a new document then it displays correctly when saved.

   5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
      Open the file in Illustrator and the rectangle is yellow. Open the file in Acrobat and the rectangle is cyan.

   Why does this matter? Many production printing RIPs use the embedded PDF data in the .ai file. If the spot swatch color data is not being updated correctly on a subsequent file save this causes issues in production workflows.

   1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

   2. The version of Adobe Illustrator (desktop): 30.0

   3. The steps you were taking when you experienced the issues:
      Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

   4. Your expected… more

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   3 votes

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reproducible at the team’s side, will be fixed

8. Cannot Save as New File in v30

   Using the latest version of Adobe Illustrator (2026 version?)

   Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.

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   4 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

   A temporary solution to this issue is the following:

   1. Open up PowerShell
   2. Copy and paste the following commands:

   cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'

9. Gradient panel bug

   I can't scroll in the Gradient panel like in the Libraries panel where i can see the other options or like the Properties panel when there's more options, but the space is not enough, but you can scroll so you can see the rest. And also the little panel where you can see the default styles of gradients is taken so much space and you can't minimize that space, that could be good, or just leave a line where you can see a limited or recent styles chosen but then you can click so it expands and shows you the entire library.

   I can't scroll in the Gradient panel like in the Libraries panel where i can see the other options or like the Properties panel when there's more options, but the space is not enough, but you can scroll so you can see the rest. And also the little panel where you can see the default styles of gradients is taken so much space and you can't minimize that space, that could be good, or just leave a line where you can see a limited or recent styles chosen but then you can click so it expands and shows you the… more

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   2 votes

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   Under Review  ·  1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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10. Missing fonts with asterisk still appear in Illustrator font menu — even after cache cleanup

    Illustrator keeps showing missing fonts with an asterisk (*) in the font menu, even when those fonts are no longer installed or active.

    This happens even in new blank documents and after multiple attempts to clean caches and reset preferences.

    It makes the font list cluttered and hard to navigate, especially for users who work with many typefaces.

    Please consider adding an option to hide missing fonts from the font menu, or improve the way Illustrator handles font references and cache rebuilding.

    This issue has been affecting productivity and font management for a long time.

    2 votes

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    Under Review  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Export Selections Format Settings Missing Illustrator 29.8.1

    Asset Export / Format Settings is missing image options.
    Mac OS Sonoma 14.4.1

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    13 votes

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    Under Review  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Not Getting "Overwrite notification" when exporting using "File/Export/Export as..."

    This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite. It's only when I'm using Illustrator (specifically "File/Export/Export as..." with "Use Artboards" checked, that it's skipping that step.

    It doesn't matter what format I'm exporting.

    I created a 100 pt x 100 pt artboard.  Export as JPG to desktop with settings outlined in the attachment.  When I try to repeat the process, I should get an overwrite notification but I do not..  No notification. The process simply overwrites without question.

    I'm on PC

    Microsoft Windows 11 Professional Version 24H2
    Illustrator version 29.8.2 (64 bit)

    This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite.… more

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    Under Review  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Spell check error - changes language to Bulgarian

    Spell Check starts in English for the first few then always changes to Bulgarian! This renders spell check absolutely useless, unless I happen to type in Bulgarian... which I haven't had the need to so far.

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    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    All - if you are still running into this issue with latest Illustrator version v30.2.1, please make a comment here.

14. Suffix still gets added when an image is exported even though the option to add it is disabled

    While exporting a AI file to, for example JPG, the checkbox for automatic file extension (suffix) is unchecked. When I export it, the filename gets a extension (suffix) '-01' behind it. When I export, check the box, and uncheck it, the file saves without the extension (suffix), like it should. So every time I have to check and uncheck the option before exporting. Very annoying. Never had this issue before.

    Newest updated installed 29.6.1 on Windows 10 Pro.

    Anyone else has the same issue?

    7 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team investigates this

15. Save/Export Dialog Fails on macOS 26 Beta — System UI Freezes After Error

    Operating System:
    macOS 26 Beta (Tahoe), latest developer beta as of July 2025
    Mac model: MacBook Pro M2 (2022)

    Adobe Illustrator Version:
    Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)

    Steps to Reproduce the Issue:

    Open Adobe Illustrator.

    Create or open any file.

    Go to File > Save As or File > Export.

    The system attempts to open the save dialog but fails.

    The following error appears:
    “The save file operation failed. The save file operation failed to connect to the open and save panel service.”

    After that, core macOS interface components freeze, including:

    Finder

    The menu bar

    The Dock

    The only way to recover is to open Activity Monitor or run killall Finder from Terminal.

    Expected Result:
    The Save or Export dialog should appear, allowing me to choose a file name and location.

    Actual Result:
    The dialog fails to open, shows an error message, and the macOS UI becomes unresponsive until manually restarted.

    Additional Notes:

    This issue started immediately after installing macOS 26 Beta (Tahoe).

    The same behavior occurs in Adobe Photoshop as well.

    Native macOS apps like Preview or TextEdit do not experience this issue.

    I’ve tested restarting the Mac, reinstalling Illustrator, resetting preferences, and booting in Safe Mode.

    The system process com.apple.appkit.xpc.openAndSavePanelService does not appear to be running when this happens.

    Supporting Material:
    Uploading a screen recording separately as requested.

    Operating System:
    macOS 26 Beta (Tahoe), latest developer beta as of July 2025
    Mac model: MacBook Pro M2 (2022)

    Adobe Illustrator Version:
    Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)

    Steps to Reproduce the Issue:

    Open Adobe Illustrator.

    Create or open any file.

    Go to File > Save As or File > Export.

    The system attempts to open the save dialog but fails.

    The following error appears:
    “The save file operation failed. The save file operation failed to connect to the open and save panel service.”

    After that, core macOS interface components freeze, including:

    Finder

    The menu… more

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    Under Review  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Gray popup about Unpropping appears again and again

    A grey popup appears constantly whenever I am ungrouping things to tell me about ungrouping.
    Nothing in Preferences makes this go away and I see it repeatedly so closing it once doesn't work either. I really don't need training wheels and this should be one simple option to disable all large tooltips, blue popups and gray popups. There are already enough idiosyncrasies and distractions with Illustrator.

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix is expected to land in the next Beta build. These messages should and hopefully will be displayed once only.

17. Illustrator wrongly says texts were created in different version of Illustrator

    After the update, this message now appears, saying that my files were created in a different version. But it should be backwards compatible.

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team intends to have this fixed

18. CEPHtmlEngine keeps macOS awake

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd - Prevent sleep while display is on"
    
    pid 54064(CEPHtmlEngine): [0x000166200005a544] 170:43:06 NoDisplaySleepAssertion named: "Video Wake Lock"
    
    pid 962(WindowServer): [0x00071c6200099e21] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:10005e0bf service:AppleHIDKeyboardEventDriverV2 product:Apple Internal Keyboard / Trackpad eventType:3"
    
    Timeout will fire in 120 secs Action=TimeoutActionRelease
    No kernel assertions.

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd -… more

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    8 votes

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    7 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is being tracked and is awaiting the fix by CEP team

19. Color picker picks a color behind the OK button

    When using the eyedropper in Color Picker, when you click OK it samples the color behind the OK button instead of the one selected with the eyedropper.

    Apple iMac M1 Sequoia 15.3.2 (24D81)
    Illustrator 29.4

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    6 votes

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    Under Review  ·  3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. このフォルダー内の見つからないリンクを検索機能が消えた

    このフォルダー内の見つからないリンクを検索機能
    バージョン28.5であることを確認したが、バージョン29.3.1ではその機能が消えてしまい、チェックボックスが出てこない

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    3 votes

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team had to retract this feature to re-evaluate the integration with other link-related features. There is no estimated time on this making its way back yet.