Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
169 results found
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Emoji rendering issues
- Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
- However, the 😟 will show up when inserted from the Glyphs palette.
To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.
7 votesPlease share a screen recording
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Zoom to mouse location
Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.
12 votesPlease try to disable Preferences > Selection & Anchor Display > Zoom to Selection option and see if it solves the problem.
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Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
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3d extrude and bevel problem
Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.
2 votesPlease follow the steps listed in the below link and share the crash dump and system information
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
Illustrator Team -
Scaling only appearance (without objects) doesn't work
I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
AI does nothing.
Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
Photoshop does scaling of effects all right.20 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.Please share the document in which this issue is seen by you.
1) Kindly share a video recording for the issue2)Please share your system details - OS, GPU etc.
3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.
Regards,
Aishwarya 'G' Gadodia
Illustrator Team -
CC 2018 Multiply Blend Mode Incorrect
CC 2018 & Mac Sierra
If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.
Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.
We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping…
8 votesWe could reproduce this issue at our end, following are the findings
1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
3. Works fine in Overprint Preview
4. Works fine in Print & PDFPlease confirm above observation match with the problem reported in this issue
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Properties panel contents scaling and freezing
The contents of the Properties panel is scaling down to tiny sizes. It doesn't reset until you quit and reopen Illustrator (CC 2018).
The scaling happens with ⌘+scroll while hovering on the panel. The contents will scale up or down as long as you are holding the ⌘, but if you let it go while the contents are scaled down the panel with freeze at that scale and won't respond to ⌘+scroll anymore. The panel's functions still seem to work fine after this.
5 votes -
Transform Tool
Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.
8 votesHi
Thanks for reporting the issue, Illustrator team really appreciates this.Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1.Kindly please provide us your preferences settings
2. Steps to collect Preference Settings
For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator Team -
Layer Panel is blank & not representing any layer panel icons or titles
Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.
Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.
2 votesSorry to hear that you are facing this issue. Can you please check layer options dialog?
From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.Also “Show Layers Only” check box should be deselected.
let me know if this solves your problem or not?
Thanks
Anish Kumar
Illustrator Team -
Strokes become sporadic and missing in some places
Strokes become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my Mac and the strokes are now sporadic, jagged and missing in places. See screenshot.
5 votesHi,
We apologize for having such an irritating issue with your workflow.
The issue is still not reproducible in-house. We need your help to reproduce the issue.
Please provide your system details and the objects with which you are working.
If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail. -
Align not working when ALL items in a group are selected
Since updating to CC 2018, align to selection and align to artboard are not working when ALL items in a group are selected.
Align appears to work if ALL BUT ONE item in the group are selected ... but if the final item is selected, it stops working ... nothing happens.
This is not ideal as it means you then have to align the remaining item with the rest of the group manually ... with transform or by eye.
8 votesHi,
Sorry for the inconvenience caused.
I am not able to reproduce the issue on my side and behavior is similar to Illustrator CC 2017 version. If you think behavior is changed in Illustrator CC 2018 kindly share a small video of Illustrator CC 2017 behavior and Illustrator CC 2018 behavior at sharewithai@adobe.com so I can further investigate it.
Please do mention the link of this thread so we can identify you
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Opacity bug
AI CC 2018
I turned the opacity down on a selection to see below layers. Then I went to work on below layers. Upon returning to original layer and re-selecting the object to return it to 100% opacity it showed I was already at 100%. I could not get it back to 100% until I copied and pasted the object to a new layer.5 votesHi,
It seems like opacity is applied on the Layer and not on the object inside that layer. It is possible that the user is selecting object inside the layer and not the layer itself. Hence the user is able to see the opacity of object which is 100% in this case and not the changed opacity of layer.
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'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
This happens when saving an illustrator doc now.
5 votesHi,
Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.
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adobe illustrator link images broken between mac and windows client
adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)
2 votesPlease tell more about this: what files are linked, where are they located, what is the file structure of the project in general, full specs of both OSs involved.
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Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
Right Click does not work
This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
6 votesHi,
Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .
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Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.
Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.
3 votesHi Nozzle,
Just wanted to know that are you still facing this issue? In which version are you facing this? Is it happening with any specific font?
Thanks
Anish Kumar
Illustrator Team -
cant copy text from illustrator and paste to indesign
When I attempt to copy selected text characters (not the object) and paste in Indesign, I get outlined characters. I have to go through TextEdit, or any other place I can paste text, then copy it again to get text that will paste in Indesign as characters.
2 votesThe latest version of Illustrator and InDesign have better handling of the buffer contents now. A selection of text at character level from Illustrator now gets copied and pasted fine in Indesign.
Please check if it works for you now and comment back.
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Eye Dropper tool color is off
When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB
3 votes -
Borders_Dashed Treatment Changes Spot Color to Process
I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.
2 votes
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