Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
622 results found
-
Wacom tablet settings are completely overlooked at not applied. I have an Intuos 4 and the assigned buttons are not being recognizd.
make sure the assigned buttons to a program for the wacom tablet interface work as assigned and not overlooked by the program.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Got a black screen (WorkPlace)
Dear Sir/Madam
When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
please find attached for this problem4 votesI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Illustrator 2018 Crashes
Surface Book crashes within minutes of starting drawing in Illustrator 2018. Have done a complete diagnostic check of my machine with Microsoft online and there are no issues there. What should I do?
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.With Regards,
Raghuveer -
UI Not Scaling Down
After updating to the 2018 version of Illustrator, I found that the UI wasn't scaling to the proper resolution. I expected it to be proper & have smaller buttons & such. In reality, all of the tools & toolbars are bloated like it's scaled to 200%.
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Opacity and Mask Define Knockout Shape - not working with GPU Preview
Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Error on Launch: "There is no disk in the drive" -
I figured out that I only get this error when my USB3 memory card reader is connected to my computer, but it is ridiculous. I have to click cancel 30+ times in rapid succession and then Illustrator will launch, but I can't find ANYWHERE in Illustrator that is referencing my E:/ drive - HELP!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 2018 Crashes
I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.
I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.
10 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra
I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.
Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.
Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.
6 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Major Font problem in Ai CC 2018
Adobe Illustrator 22.0 64-bit
Windows 10 1703 (build 15063.632) 64-bitCharacters refuses to render, be it in an area frame or a single line. Can't work like that, returning to CC 2017 right now.
I had a full page of text yesterday and now I have just the backgrounds. The text frame can be selected but the characters panel doesn't show any information regarding type weight or anything. Also, the Find Font dialog is broken.4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Libraries panel goes unresponsive or displays oversized icons
Tee rendering of this panel is incorrect, it doesn't let me align it properly with other panels.
Items in the panel are rendered large.8 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Sizing Glitch
I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
CC Libraries will not work
I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.
2 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator keeps opening its self, even after I close it/force quit it.
I used it to open a PNG file accidentally, and tried to force quit it immediately. but it just kept opening its self, even after I let it load fully, and then quit it.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
9 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Pixelated lines
Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?
2 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Zoom to Selection Doesn't Work within Text
When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.
(If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Simple drawing of shapes, and moving them (HS)
CC 2017.1.0 (21.1.0)
Lauch Illustrator
Click a new document
Draw square, Draw another, try moving them, the cursor sticks, and then dragging get's confusing, and lag happensGPU disabled, from Bug Notice.
TRYING TO WORK HERE
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)
Hello,
When GPU rendering is enable, the colors rendering are not the good one.
When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
Before this update, everything worked perfectly.I called Apple Care Hotline.
they could do nothing to assist him.I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
I’m on Creative cloud, and all my adobe softwares are updated.Thanks.
Guillaume
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Layers Window Twirl Down Icon Issue
I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
.png){kind=link}
.png){kind=link}
- Don't see your idea?