154 results found

1. Save/Save As doesn't work in Action

   1. Make a new document
   2. Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
   3. Do something in the document - Draw the rectangle for example
   4. Play Save/Save As Action
   5. Close the document (Attention!!! No warning about Save Changes!!!)
   6. Open the document

   Result: Opened document doesn't contain the rectangle.
   That means nothing happened with this document while Play Actions

   Illustrator ver. 24.0.2
   It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work

   12 votes

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi

   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue at our end.

   Please help by providing the below information:
   1) Is it reproducible on the latest illustrator version 25.4.1?
   2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
   ShareWithAI@adobe.com in a Zip file.

   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Rohit Jain
   Illustrator Team

2. New text box appearing on clicking in current text box

   When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

   This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

   Thank you

   When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

   This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

   Thank… more

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   9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
   We are unable to reproduce this issue in house.

   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
   2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
   It will help us to understand your issue more clearly and we can investigate this further.

   Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

3. Zoom to mouse location

   Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.

   11 votes

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   11 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please try to disable Preferences > Selection & Anchor Display > Zoom to Selection option and see if it solves the problem.

4. Font Height Options misbehave with rounded fonts

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   Here is my idea what is going on.
   Curved glyphs are made with the optical compensations. You can clearly see that with 'o' glyphs. Both top examples have their o-s slightly bigger than the x-height — and that is correct.

   When a font designer makes a vertical terminal rounded, they lower it below the baseline to compensate the lack of weight this rounding causes. If you compare the vertical stem of 'r' with the bottom bar of 'z', you will the that 'r' overshoots the baseline.

   So if you measure a glyph with flat top and bottom, like 'z' (here), you can see that it stands on the baseline, but the x-height is smaller that set 40mm.
   If you measure an 'r' glyph from the bottom overshoot (which is below the baseline) to the top point (notice that it differs form font to font and thus can not be used at all) the result is off again.
   But if you measure from overshoot to the flat top... now it gives 40. And this seems to be what Illustrator does.
   Instead of measuring from the baseline, it starts from an optical compensator some glyphs have and should not be used for the measurement. It takes right metrics, but starts at the wrong, overshoot zero.

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   … more

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   10 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting the issue .
   We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

   1)Kindly provide a video recording , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail.

   Warm regards
   Aishwarya G Gadodia
   Illustrator Team

5. Lasso tool not selecting

   Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

   9 votes

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   11 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

   What is your exact OS details and version used?

   Can you record a short video demonstrating the issue?

   Please comment back, the team lack details on this issues and can’t really start investigations this.

6. Working really slow

   I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
   Illustrator still working really slow and laggy.
   When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

   9 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,
   Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
   1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
   2. Can you please share the video of the problem?
   3. On which version of Illustrator and OS are you working?

   Please share the details on sharewithai@adobe.com

7. AI CC2017 open slow, lags, slow response while while working in Windows 10

   AI CC2017 open slow, lags, slow response while while working in Windows 10

   9 votes

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   Need More Info  ·  Anish Kumar responded

   Hi,

   Thanks for reporting the issue and sorry for the inconvenience caused .
   I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

   Version of illustrator you are currently working on
   Your hardware specs
   Is this specific to some file?
   If yes will it be possible for you to share the file with us at sharewithai@adobe.com

   Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

8. can't paste object. the requested transformation....

   the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

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   9 votes

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   10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused.

   I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

   If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

   Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

9. Transform Tool

   Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

   9 votes

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi
   Thanks for reporting the issue, Illustrator team really appreciates this.

   Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
   1.Kindly please provide us your preferences settings
   2. Steps to collect Preference Settings
   For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
   Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
   3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

10. Text will not change fill colour to what has been selected

    WIndows 10, Illustrator 23.0.3: After selecting text, I try to change the fill colour either using the eyedropper tool or the swatches panel. I expect the text to change to that colour. However, while the colour window shows the colour has been changed, the text doesn't actually change colour. I have to outline the text in order to get it to change colour.

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    8 votes

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Melina ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    As per attached screen shot , for the selected Text object your fill is below the Characters in appearance panel.
    Can you kindly move the Fill above the characters and change fill. This will hopefully resolve your problem.
    In order to identify the root cause , can you kindly provide us eyedropper setting snapshot ,you can find eyedropper settings by double click on eyedropper tool .

    Thanks
    Anish

11. With multiple projects open, can only view one tab

    In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.

    8 votes

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

12. Illustrator CC is in Overprint mode super slow

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6
    3.5 GHz Intel Core i7
    32 GB 1600 MHz DDR3
    NVIDIA GeForce GTX 780M 4096 MB

    Could you please look for the issue that we are facing and respond as soon as possible.

    Link in adobe Illustrator forum.
    https://forums.adobe.com/message/10517609#10517609

    If you need the video i can share it with you.

    I need help on this issue.

    Regards,
    Sanan

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6… more

    8 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Sanan,

    Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
    1. Are you still getting this issue on latest version of Illustrator?
    2. Would it be possible for you to share the video of the same?

    Thanks
    Anish

13. CC 2018 Multiply Blend Mode Incorrect

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping shapes with PMS 123 on multiply them to make a new color. This in my opinion has always been wrong. In reality on press no-one runs a double hit, except for on occasion a white double hit on flexo. Nowadays the substrate and inks are better than you very rarely even see a double hit on white.

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping… more

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    8 votes

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    7 comments  ·  Print  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    We could reproduce this issue at our end, following are the findings

    1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
    2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
    3. Works fine in Overprint Preview
    4. Works fine in Print & PDF

    Please confirm above observation match with the problem reported in this issue

14. Align not working when ALL items in a group are selected

    Since updating to CC 2018, align to selection and align to artboard are not working when ALL items in a group are selected.

    Align appears to work if ALL BUT ONE item in the group are selected ... but if the final item is selected, it stops working ... nothing happens.

    This is not ideal as it means you then have to align the remaining item with the rest of the group manually ... with transform or by eye.

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side and behavior is similar to Illustrator CC 2017 version. If you think behavior is changed in Illustrator CC 2018 kindly share a small video of Illustrator CC 2017 behavior and Illustrator CC 2018 behavior at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you

15. Illustrator ignores variable font kerning

    As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.

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    7 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Alex,

    Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?

    Thanks
    Anish

16. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    7 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

17. Thai language bug

    Thai font deleted or missing when create outline.
    Most of the time it happens to few or last fonts of the line.

    Macbook Pro 15"
    OS 10.14.6
    IllustratorCC version 23.0.4

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    7 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Ashutosh Chaturvedi responded

    Hi,
    Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6

    Thanks,
    Ashutosh

18. empty progress dialog

    BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

    Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

    Mac Powerbook touchbar
    MacOS Mojave 10.14.3
    Illustrator 23.0.2

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    7 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

19. Window resizes in increments

    After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

    7 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

20. Anchor Point Guides are invisible in Illustrator 2019 unless selected?

    I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

    That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

    I've tried toggling many settings in the menu and the closest thing I can find is Hide / Show Edges, which only affects my ability to select the anchors. Switching between CPU and GPU rendering doesn't affect it, and playing with the options in the "Selection & Anchor Display" menu in the preferences doesn't help. (screenshot attached)

    My first installation was an upgrade that kept the previous version's settings. No anchors. I uninstalled that and had it remove the preferences and do a fresh install. No anchors. Uninstalled and removed preferences, reinstalled AI-2018 and it shows anchors just like it always did. Installed 2019 fresh (again no anchors) and tried importing my 2018 settings manually but that doesn't work between versions.

    Is this affecting anyone else? A solution would be greatly appreciated!

    Some installation details:

    Illustrator 2019
    Windows 10 Enterprise, build 17134
    Dell Precision workstation, Xeon E5-1620 v3, w/ 16GB RAM
    AMD FirePro W5100 4GB with the latest pro drivers, 18.Q3.1. (updated from v17-something while troubleshooting this issue)

    I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

    That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

    I've tried toggling many settings in the menu and the closest… more

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    27 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like several problems got mixed in the comments.

    
    

    1. Guides made of single anchors (displayed as <Guide> in Layers) are displayed correctly in the latest versions of Ai when View > Guides > Show Guides is enabled (although they are rather small).

    
    

    2. Illustrator does not draw centerpoints for ellipses while moving then in GPU mode — a know problem, reported separately here: http://illustrator.uservoice.com/forums/601447/suggestions/39740689

    Please upvote it if you want to see edges while moving.

    
    

    3. Show Edges option gets occasionally disabled — gets fixed with Cmd/Ctrl + H. Edges still won’t be drawn when GPU Performance and Real-Time Drawing and Editing options are enabled in Preferences > Performance, only when you switch to CPU mode.

    
    

    If your case is nothing like this — please comment and share details on the problem, with steps and screenshots or videos.