unknown error (CANT)

I am working in the image trace to remove the white background of my jpeg photo and it gives me the unknown error (CANT). Please advise what to do. thanks.

Problem_in_Image_Trace.JPG 92 KB

8 votes

Junu shared this idea · Dec 6, 2017 · Report… · Admin →

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Anonymous commented · July 8, 2020 7:13 PM · Report

Does not work when relaunching the application

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Udeesha commented · December 24, 2019 3:26 PM · Report

Close Illustrator, restart and try again. Worked for me!

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mD. sHAHJAHAN cHOWDHURY commented · November 14, 2019 7:40 PM · Report

When Open The Softwere Then Do Not Have All Tools Palate & Other

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- Screenshot_1.jpg 115 KB
Anonymous commented · October 19, 2019 3:36 PM · Report

I am having the same problem and it still hasn't been fixed. So frustrating

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Anonymous commented · July 22, 2019 4:17 PM · Report

Same problem here!

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Jason commented · March 6, 2019 8:56 PM · Report

Happening to me too

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Anonymous commented · February 19, 2019 7:38 AM · Report

Still no fix ??

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Trish commented · February 2, 2019 11:02 AM · Report

I am working in illustrator and i can't get my toolbar open, it reads "unknown error (CANT)"

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Brian Roach commented · November 6, 2018 10:03 AM · Report

i get this everytime i try to use image trace. please let me know who to fix the problem.

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Anonymous commented · March 15, 2018 4:27 PM · Report

same with me

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Anonymous commented · January 29, 2018 5:42 AM · Report

Same problem. What do I do?

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