Crashes every time I open anything. Or save a new file. Completely unusable.
Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.
System specs:
OS: High Sierra 10.13.6
Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP133.0247.B00
SMC Version (system): 2.38f7
Illustrator Version: 22.1
Steps to reproduce:
1) Open any file.
2) Try to save any new file
- program locks up every time.
Your expected result
- to be able to use the software to open, edit, and save Illustrator files.
Your actual result
- cannot open, or save files. CAN edit a new file, and look at it for a while. But then need to force quit the app after clicking save, since it locks up. Basically a high tech etch-a-sketch.
Alan Johnson
shared this idea
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Alan Johnson
commented
Ok, thank you Ritika. I'll keep an eye out for that. According to my CC, it still says v 22.0.1 is the latest, so I guess v23 has not yet rolled out to me.
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ritika patel(Illustrator team)
commented
Hi Alan,
Thanks for reporting the issue.
Can you please confirm the Illustrator version that you are using?
In the specs I could see its 22.1,Kindly update to 23.0 and try doing the same steps.Regards,
Ritika
AI Team