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ritika patel(Illustrator team)

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46 results found

  1. empty progress dialog

    7 votes

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    7 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting the issue. I have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-
    Is this happening on win 7 only?
    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.
    Have you encountered this issue with the latest Illustrator build?

    Regards,
    Ritika
    Illustrator team

  2. Right click menu location bug. Win10 200% scaling.

    11 votes

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    15 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks fro reporting the issue,I have tried this with win 10 4k machine at 200% scaling but didn't encounter this issue. It would be helpful if you give me some more information-
    Were you using dual monitor?
    Which version of Illustrator are you on?

    Regards,
    Ritika
    Illustrator team

  3. resizing window

    8 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    ritika patel(Illustrator team) commented  · 

    Hi,

    Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences-->UI interface-->UI Scaling --> small. Please revert back if this doesn't work.

    regards,
    Ritika
    Illustrator team

  4. Window resizes in increments

    7 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

    Regards,
    Ritika
    Illustrator team

  5. AI CC2017 open slow, lags, slow response while while working in Windows 10

    9 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us.

    Regards,
    Ritika
    Illustrator team

  6. Takes about 15 minutes to open/unfreeze

    6 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    ritika patel(Illustrator team) commented  · 

    Hi ,

    Apologies for the inconvenience caused.Please help us in the investigation of this issue.

    Is this issue still happening on your machine?
    On which version of Illustrator are you currently?

    Regards,
    Ritika
    Illustrator team

  7. Info panel makes illustrator behave sluggish

    8 votes

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    7 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting the issue.I have logged a bug for this.our developers will soon investigate into this issue.

    Regards,
    Ritika
    Illustrator team

  8. AI extremely slow on imac Pro 1.1, can't control UI

    8 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    ritika patel(Illustrator team) commented  · 

    Hi,

    Sorry for the inconvenience caused and delay in getting back to you. Please let me know if this is happening with our latest released version 23.0.3 as well? Is this specif to a file ?

    Regards,
    Ritika
    Illustrator team

  9. Text import option error

    18 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,


    Thanks for reporting the issue. It would be helpful if you can share the file with us.
    Please share it on ShareWithAi@adobe.com with the link of this user voice issue as the subject line. A well please let me know the Illustrator version that you are working on and your operating system information.

    Regards,
    Ritika
    Illustrator team

  10. Clicking on File > File Info... does nothing and sometimes locks up

    12 votes

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    18 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Derek,

    Sorry for the inconvenience caused. We are trying to reproduce the issue on our end. May I know on which version are you working now?
    Have you tried updating your OS?
    Is this happening very frequently?

    I have tried the steps on my mac book pro but didn't encounter your issue.Please help us by providing the above information.

    Regards,
    Ritika
    Illustrator team

  11. Drop shadow bug on modal dialogs

    11 votes

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    12 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Sorry for the inconvenience caused. I have logged a bug for this,our developers will soon investigate into the issue.

    Regards,
    Ritika
    Illustrator team.

  12. Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator

    15 votes

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    10 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Simon,

    Sorry for the inconvenience caused. May I know the version of Illustrator that you are using currently and if its 23.0.3 ,is this still happening on your end.
    A similar issue was resolved in the update so wanted to confirm if this is still happening with you?

    Regards,
    Ritika
    Illustrator team

  13. Right Click does not work

    6 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

    Regards,
    Ritika
    Illustrator team

  14. Network drives support

    11 votes

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    7 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused. Please provide some information in order to reproduce the issue on our end. Please provide the below information –
    The version of Illustrator you are using ?
    Hardware details?
    Your operating system?
    Is this happening even with a small file?
    Can you please share the file with which this is happening every time you save on server?

    This will help us to investigate into the issue.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Apologies for the inconvenience caused. Please provide some information in order to reproduce the issue on our end. Please provide the below information -
    The version of Illustrator you are using ?
    Hardware details?
    Your operating system?
    Is this happening even with a small file?
    Can you please share the file with which this is happening every time you save on server?

    This will help us to investigate into the issue.

    Regards,
    Ritika
    Illustrator team

  15. Illustrator CC 2019 freezes when trying to save.

    6 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.

    Regards,
    Ritika
    Illustrator team

  16. Window tabs in illustrator glitch can't navigate

    5 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue.

    Regards,
    Ritika
    Illustrator team

  17. New file

    5 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Liam,

    Please let us know if the issue is resolved?
    If not we would like to grab some information from you regarding the bug scenario.
    -Can you share your machine details
    -Is this happening every time or in some specific case

    Regards,
    Ritika
    Illustrator team

  18. Annoying Flickering Cursor when Photoshop is open

    42 votes

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    40 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Apologies for the inconvenience caused. Can you please let me know if its happening with the latest Illustrator release as well. Please send across you system details ,that may help us to reproduce the issue .

    Regards,
    Ritika
    Illustrator team

  19. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    5 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

    Regards,
    Ritika
    Illustrator team

  20. TorqExtension.aip error

    6 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting the bug. Apologies for the delayed response. May I know if this is happening with the latest Illustrator build as well. If yes do revert on this thread.

    Regards,
    Ritika
    Illustrator team

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