Illustrator crashes when trying to open any type of file
Windows 10, HP Laptop
500 GB Solid State Drive
8GB of RAM
Adobe Illustrator 2018 and 2019 (just updated)
I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.
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Mary Potter
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Ryan Johnson
commented
This is a generic error.
See my diagnosis here:
https://forums.adobe.com/message/11034915#11034915The GPU acceleration code is bugged and does not play well with globally-set GPU settings.
And hire me, if you can.