Cannot open previous files or create new files in Illustrator V.23.0.1
The issue:
Adobe Illustrator won't open or create new files in version 23.0.1
System information:
Software:
System Software Overview:
System Version: macOS 10.14.2 (18C54)
Kernel Version: Darwin 18.2.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: DUBM60286516A
Username: Julian, John (i313124)
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 1S40
Hardware:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: 149.0.0.0.0
SMC Version (system): 2.19f12
Serial Number (system): C02NGFNRG3QD
Hardware UUID: 396263FB-A3FF-5AFC-9919-EC1EFEAD34A7
Steps Taken
Launched Illustrator tried to open a file, Illustrator hangs and won't recover. Had to force quit illustrator. See attached movies.
Expected result:
Open or create a new file
Actual result:
Nothing; Ilustrator just hangs and has to be force quit.
Additional steps taken;
Restarted my laptop and ran fsck via single user mode
Cleared all caches for illustrator and reset preferences.
Restarted my laptop again.
No change in how illustrator works.
See attached movies showing both workflows not working.
Reverting to V22 to get my work done.
John Julian
shared this idea
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Tiffany Zink
commented
Also, I'm using Windows 10 version 1803.
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Tiffany Zink
commented
YES! I'm having the same issue with both 2019 and 2018. First it was just the 2019 version. Anytime I create a new document or try to open a document, the screen glitches and it looks like a TV with stripes of white noise. Then I have to force quit. I'm using the newest version of Windows 10 and it's a powerful machine, so I shouldn't be having problems. Please Adobe fix this issue because I used to use Illustrator all the time until it stopped working completely. Subscriptions are too much to not have a working version of Illustrator at hand through the Creative Cloud.
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Anonymous
commented
I'm having the same issue. Tried deleting preferences and other software files, nothing. Updated everything, restarted, nothing. Really need to get work done and I'm stuck. The problem is that Illustrator 2018 version is doing the same thing now. Ugh!