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What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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'Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine' has been merged into this idea

Startup performance

Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.

Thoughts anyone?

By comparison PS is ready to go in 7sec.

Standard install CC 2018 / Il 22 on MacOS 10.13.1

19 votes

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Request to Contact Support  ·  Ashutosh Chaturvedi responded  · 

Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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  • roma krivenko commented  ·   ·  Report

    All Astute plugins, Axotools, Overlord, Fontself, 441 fonts.

    M1 pro 13” 2020 - 14 s
    M2 pro max 16” - 5 s

  • Vladimir commented  ·   ·  Report

    26 secs. 30 plugins (Astute, RJ). SSD 1 Tb/16 RAM/i7 10th gen/nVidia 3060 6 Gb/Win 10 last update

  • Oleg Krasnov commented  ·   ·  Report

    About 25-30 sec with 30 plugins on my i7, windows 10. It's too slow imho.

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    So I have ~40 custom plugins.
    Ai on my Intel i7 4470 3.4GHz (with 24GB of RAM) takes from 45 to 60 seconds to launch.
    Then it’s 8 seconds to show New Document legacy (3 second next time) — and modern File New is even more than that.
    And finally 4–7 seconds to actually create a document (and zoom to artboard, which I hate).
    I have now 706 font families installed in the system folder.
    Windows 10. SSD.

    I don’t like this launch time.
    I have an access to M1 Macbook occasionally also, and Ai launches in like a dozen of seconds there.

    Please share your timings.

    (Edited by admin)
  • Anonymous commented  ·   ·  Report

    when i will open adobe illustrator then i face loading in front page .place help me . How can i solve this problem . Even i face not responding adobe illustrator .
    place help me
    thanks .

  • mitsuki fukunaga commented  ·   ·  Report

    Same here. I've removed the pref settings folder, uninstalled everything and re-installed. However, it still freezes during startup...

  • Robert van Piggelen commented  ·   ·  Report

    A reqction almost 5 months (!) after this issue is an inacceptabel long time. I'm done with this.

  • ritika patel(Illustrator team) commented  ·   ·  Report

    Hi ,

    Sorry for the inconvenience and delay in answering this bug.

    Is this happening with the latest version as well? Have you tried with fresh preferences . You can find the preferences file at this location-

    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/en_US*/Adobe Illustrator Prefs

    Regards,
    Ritika
    Illustrator team

  • david commented  ·   ·  Report

    Takes F O R E V E R to launch

  • david commented  ·   ·  Report

    Everything Adobe takes forever (and I mean forever) to launch here.

  • Anonymous commented  ·   ·  Report

    Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest of which has 32GB DDR4 RAM, a Core i7 9700 CPU, and a GeForceFX 1060 GTX with 6GB VRAM, running Windows 10 x64 Pro on a Samsung 970 Pro 1TB NVME drive. Photoshop opens within about 1-2 seconds of showing the splash screen, and all programs are responsive and quick once actually opened. I have tried deleting Preferences, even going so far as to manually edit the registry, a process with which I have more than a little familiarity. The CC2018 apps did not have this problem.

  • Robert van Piggelen commented  ·   ·  Report

    @Gisella. Running it through the app does NOT fix the issue. Reinstalling does NOT fix the issue. Only workaround I have is deleting the Temp folder deep within users/username/appdata/local/

  • Robert van Piggelen commented  ·   ·  Report

    Tried runnung it via App...no dice. It's stuck on loading the recent files etc. What to do friends?

  • Barbara Bingham commented  ·   ·  Report

    Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine although I've had trouble with Acrobat as well

  • Gisella commented  ·   ·  Report

    If you open Illustrator through Adobe Creative Cloud app (and have some patience), it will run ok.

  • Jakub commented  ·   ·  Report

    After newest update 23.01 splash screen freeze on trying to initialise SmartEditUI.aip for few minutes (and crash if I try click on it at this time)

    This only happens at the first time start.

    On the adobe forum I see that people have the same problem
    https://forums.adobe.com/thread/2550614

  • Anonymous commented  ·   ·  Report

    Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.

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