Crash on File open/save while iCloud is running
Here's the rant part:
"2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."
But on to the issue....
Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.
All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After Effects, Premiere.... there's a lot going on and I need all adobe products to work. So this has ground me to a halt.
After a day of futzing around deleting prefs, cache, fonts, reinstalling AI and whatever else I could find when searching for help - nothing works until I start knocking off services like Bluetooth and the Wifi. Wifi did the trick.
So eventually I head over to Adobe online Support. In fairness, they were quick to respond.
The answer, it seems, was to knock off iCloud and Google Drive, then start them up again. Fine, so I do this and I get everything working again after letting iCloud resync for 2 hours.... - Adobe, citing "It's an iCloud/Google Drive issue"....Umm, no, It's clearly an Adobe issue!
I'm back up again.... so I thought. Same issue again today. Freeze on open/save of ANY file not just a network saved file.
This is the first time I've had this issue (that I can remember) and it seems to have only begun after a recent update to 23.0.3.
So I guess I'm going to have to go through this process again and try to make sure I don't open a network based .ai file. Creating havoc with workflow.
If anyone could shed light on this I would be grateful. Is there some sort of conflict (other than a network drive)? Again, this has been working for months without an issue.
System:
OS Version: Mac OS X 10.14.4 (Build 18E226)
Architecture: x86_64h
Report Version: 28
Data Source: Stackshots
Shared Cache: 0x53be000 26DF6953-7CE2-3674-8DF9-16CCA9376D41
Shared Cache: 0 F1DBE496-E9FE-3BEB-9FAF-285122426785
Command: Adobe Illustrator
Path: /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 23.0.3 (23.0.3)
Parent: launchd [1]
PID: 5468
Event: hang
Duration: 1.69s (process was unresponsive for 18 seconds before sampling)
Steps: 17 (100ms sampling interval)
Hardware model: MacBookPro15,3
Active cpus: 12