Illustrator links are broken upon document recovery
After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.
Here's the bug:
In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X
How to reproduce:
Create an AI File
Link a png from the 'Links' folder next to it
Save it
Make an edit and let it Auto Save
Force Close AI
Open the 'recovered' file when it asks me
You are met with this:
'Could not find a plug-in to read the linked file "Links". Choose Replace to select another file or ignore to leave the link unchanged.' (screenshot attached)
The message repeats for however many links you had.
If I ignore it, you're met with links that have no name, no format, and no location. The ONLY identifying information is the resolution.
These tests were carried out on a Mac running 10.15.4.
This is an egregious bug.
The support agent I spoke to confirmed that this happened on Windows too, but proceeded to tell me that this was 'expected' behaviour, which is nonsense.
Dan
shared this idea
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Anonymous commented
Links are being missing for years now after every recovery. How can I relink stuff if I have like 50 of them and have zero info about the name and location in recovery.
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Anonymous
commented
same problem after updating, on windows 10.
i'm very frustrated. i have a lot of work with linked files this days
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Dan
commented
I've also got an 'idea' about this website too.
How about when I accept the terms and conditions to post, you don't say that I haven't?
How about you tell me that I have too many files in my post to upload it instead of me just having to figure that out by myself?
Either way, here are the two other screenshots I tried to upload but couldn't for some unknown reason. Incredible how the quality of the forum matches the quality of the product.
