Cannot open cloud documents on another device
I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).
This happens with the simplest and smallest of files, so I do not believe it's an upload time issue - this doesn't just relate to a new file either.
Once saved the files show up in the cloud on both devices but are only available to open on the device they were last worked on.
Ian White
shared this idea
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Petite Gentlemen LLC
commented
I am having the same problem. Can we please get a resolution to this? In my case it doesn't update with a restart of either device from desktop to Ipad or Ipad to desktop.
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B F
commented
Bump.... This is an incredibly annoying bug. It makes the entire Adobe Cloud thing obsolete - At this point I am better off saving to the device and using a different cloud service.