Shaping tool
Details of your operating system and version of Adobe Illustrator (desktop)
The steps you were taking when you experienced the issues - I attempted to use the tool, my workspace is in grey and was white, when I opened it. There is a cursor over the tool and nothing works
Your expected result to be able to select the tool and options.
Your actual result - nothing
[Optional] Upload your Illustrator file or a video
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Hm. To be able to use Shape Builder tool you have to have some intersecting shapes already drawn on the canvas. The tool allows to join them together or subtract one from another, or intersect. It’s a modifying tool, you can’t create new shapes from nothing with it, only based on existing art.
Try to watch some videos about using it.
If, however, you are well aware of what you are doing and I got you wrong, — please comment back and rephrase the problem.