Skip to content

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

← Illustrator (Desktop) Bugs
'Error message when exporting PNG, [!now]' has been merged into this idea

Can't export a PNG file ([now!] error)

Hello,

I am trying to export my illustration in PNG at 300 dpi, but every time it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.

Kindly help.

12 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • christy van der heyden commented  ·   ·  Report

    I am repeatedly getting the same message when trying to save any files as AI or PNG to desktop. I cant save any of my work and therefore can not forward my designs - I am losing work because of this. Urgent critical help needed.

    I have spent 2 days trying to export files, save as files, copy files. ETC ETC. I have tried multiple format files, I have tried copying work into new file and still it wont save. I have updated versions of all software.

  • Chris Owens commented  ·   ·  Report

    I am getting the same message. What is the fix for this?

  • Ash Collins commented  ·   ·  Report

    OS: macOS Big Sur version 11.2.3 (20D91)
    Illustrator version 25.2.1

    When using "export as" from the file menu, after making all selections and confirming, I get the error message "The operation cannot complete because of an unknown error [!now]"
    I have to click OK to get rid of this message, however the image appears to export normally (PNG)

  • Kaya Ramirez commented  ·   ·  Report

    Illustrator reports error when attempting to export as .png file

  • Anonymous commented  ·   ·  Report

    Hello,

    Please I'm using Windows 8.1 64bit, and illustrator 2017 version. I have been exporting PNG file with my illustrator but it stopped exporting PNG file recently. I really don't know the problem or how to resolve the issue.

    Please, I need urgent assistance.
    Thanks

  • HT commented  ·   ·  Report

    I am having the same issue!

Illustrator (Desktop) Bugs: File Save, Import and Export

Categories