Alt+tap with Rotate or Reflect tool + Wacom tablet makes Illustrator unresponsive
Trying to open the dialog box for precise Rotate or Reflect settings by Alt+tapping with a stylus on a Wacom tablet makes Illustrator unresponsive for an undetermined period of time.
The dialog box may eventually open (after 30-90 seconds), but in the meantime, Illustrator cannot be closed, and none of the menus, tools and commands work. The bug only occurs with a stylus, Alt+clicking with a mouse never produces this issue.
The bug was reported on Adobe Support Community already in 2019 but has not been fixed even in the most recent Illustrator release. It seems to be a problem both on Windows and Mac systems. See https://community.adobe.com/t5/illustrator/illustrator-stuck-when-using-rotate-or-reflect-tool/m-p/11918855#M269117
I am using Wacom Cintiq Pro 24 with the most up-to-date drivers and have no problems with any other software. I have not confirmed this myself, but others have reported that the bug only occurs when using Illustrator's GPU acceleration.
-
Just Me commented
I've been asking about this for YEARS for EVERY Wacom tablet that I've used. Both Wacom and Adobe act as if they've never heard of this issue and/or blame it on the other company. Just solve this problem PLEASE.
* the workaround is if you have the touch feature enabled on your Wacom, you can alt-click using your finger, but this interrupts your workflow. We SHOULD be able to Alt-click with the stylus. I certainly don't want to switch back and forth between view on GPU and view on CPU in order to use this function (and that didn't always solve the problem, although it doesn't seem to lock up when using view on CPU in the current beta version).