3D effect in Illustrator 2023 doesn’t work
After updating to 2023, the 3D effect no longer works on macOS 12.6.1. This is also the case with Photoshop. I then get the message that an error has occurred.
I don't have that problem on my laptop with the latest version of macOS.
Jan van Oevelen
shared this idea
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Jasnoor, that’s a different problem.
Does it get fixed if you scale your art down?
Can you share the file here for the team to look at? -
Jasnoor Kaur commented
Hi, I tried the methods that were given to Jan but it mine still don't work. Can you please have a look?
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Jan, the team kindly ask you to share the file with the artwork and details about the Color Settings (Edit > Color Settings...)
Please also try to change them to any other settings preset other than 'Northern America General Purpose 2' and see if it changes anything in the behaviour. -
Jan van Oevelen
commented
Hi Egor,
When working on an existing artwork or a new one, the color setting is almost always RGB and sometimes CYMK. I first make the artwork and the text in 2D, of course including the right color. Then I put the artwork and/or the text in 3D. This works with the classical setting, but not with the modern one. So with the modern I get the message that I have shown. -
Jan van Oevelen
commented
When creating a work of art, almost always work with RGB or CMYK. When converting to other colors there is no difference. The classic 3D does work as you can see in the attachments.
What is also striking is that files from Bridge 2023 can no longer be dragged to the trash.
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Jan van Oevelen
commented
Thank you for your response Egor; much appreciated!
Here are the requested specifications.
When I using 3d material I have this problem with both a new and an existing artwork.
3D Classic works for a new work of art, but not for an existing work of art.
I have not tried on a project with an existing 3d.
I work on both a Mac Pro and a Macbook Pro. The Mac Pro is from late 2013 and has an OS 12.6.1 Monterey. This is my main computer.
The Macbook Pro is from 2019 and has an OS 13.0 Ventura. On this computer, Ai and PS runs normally.I hope you can help me or Adobe will fix this with an update.
Kind regards,
Jan
