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Illustrator 2023 often force close when drawing with the pencil tool

Illustrator 2023 version 27.2 freezes when I try to draw using the pencil tool for about 5-10 minutes with a pen tablet, and then immediately force close itself. and this keeps repeating several times and I even tried restarting my PC, changing the graphics performance for the Illustrator app to "High Performance", updating the latest drivers and software. but the problem is still not resolved.

I really need your help for this issue so that it can be resolved quickly. very annoying when I'm working and suddenly force close by itself.

additional information I use hardware: CPU AMD Ryzen 5 5600X, RAM 32GB DDR4, SSD NVMe M.2 500GB, Nvidia RTX 3060 Ti, be quiet 700w PSU, Windows 11 Pro 22H2 22621.963.

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MochiSenpai shared this idea  ·   ·  Report…  ·  Admin →
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  • MochiSenpai commented  ·   ·  Report

    update:
    Right now, I'm trying to install the old version of Illustrator v 26.0.3 and the results are quite smooth and there are no problems when using the pencil tool with my pen tablet.

    and as for the performance of the current illustrator, version 27.2 is enough to make me annoyed. Even when I open illustrator and photoshop at the same time, it's enough to make my PC lag and slow to respond.

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