You just updated Illustrator and now can't connect to Pantone Connect
When you guys updated Illustrator you made it so I can't connect to Pantone Connect - the arrow button to sign in to Pantone Connect after I type in my email address refuses to click so I can go to the next screen and type my password. And when I try to connect through one step sign in it doesn't recognize i already have a Premium account and wants me to pay again! This needs to be fixed immediately! I have work that needs Pantone colors right now!!!!
Rod
shared this idea
-
I asked the Ai team about it, but I think this might be a problem form the Pantone’s side. Rod, have you asked their support about it? What do they reply with?
-
Rod
commented
You just updated Illustrator and now can't connect to Pantone Connect. Tried signing in with Apple ID and I type in my email and then click the arrow and nothing happens. I tried signing in with one time sign in and then it either doesn't know that I already have paid and wants to get more money - or it screws up completely and just shows an isolated page of the art I'm working on and I have to quit the app. Definitely need to fix this ASAP!! I have work to get done!
