Delay and Unresponsiveness in Help Search Function
OS: macOS Sonoma 14.1 - Adobe Illustrator 28.0
I am experiencing a persistent issue with the Help drop-down menu in Adobe Illustrator. Whenever I attempt to use the search function within this menu, the program becomes unresponsive for a prolonged period. This issue occurs consistently on the initial use of the search feature during a session.
To Reproduce: Open Adobe Illustrator, click on the 'Help' drop-down menu, type any query into the search bar.
Expected Result: The search function should respond promptly, displaying results as the query is typed.
Actual Result: Upon entering the first character in the search bar, the entire Illustrator application becomes unresponsive for an extended period. After this pause, the program displays results. Subsequent uses of the search function within the same session are issue-free.
The issue occurs on the first use of the search function in every new session of Adobe Illustrator.
As far as I can tell, this problem is exclusive to Adobe Illustrator and does not occur in other Adobe Creative Cloud applications.
The issue persists even after restarting the application and the system, resetting preferences, and uninstalling and reinstalling the program.
Flynn Naylor
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I can’t say it’s fast on Windows either... Having to wait for it to call a server and fetch the data is stupid, really. It should have the current base cached and indexed, to instantly pop the results and refine them later.
