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PDF opened without changes, but I can see the changes in preview

  1. macOs Big Sur 11.3.1
  2. adobe illustrator 25.3.1 (desktop)
  3. I'm importing PDF file that were changed. In preview before opening I see the changes on the image. Then I choose to import all pages. And when the file is opened, there are not changes and the name of the file is untitled.
  4. I expect to see file with all my changes and the title of the file is the same as the file I choose to open.
  5. The screenshots are attached.
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Kamilla Kurmanova shared this idea  ·   ·  Report…  ·  Admin →
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  • Kamilla Kurmanova commented  ·   ·  Report

    Thanks, Egor. I see now, the PDF with problem was created outside of illustrator. This has to be a reason..

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    Hard to tell now..
    But the fact the document is opened as an Untitled document, clearly signals that the PDF you try to import was saved without Preserve Illustrator Editing Compatibilities option, or was somehow changed outside of Illustrator. Illustrator can OPEN only those PDFs that were saved/exported in Ai with this option enabled (basically reading back the hidden .ai inner copy within the PDF), and IMPORTS all other PDFs — in this case the thumbnail can be an older one.

    Again, hard to tell anything without more details about how it was produced and the actual file...
    Hope it won’t repeat for you.

  • Kamilla Kurmanova commented  ·   ·  Report

    Hi Egor,

    Thanks for your answer.

    - My thumbnails are updating every time after I update a file.
    - I don't update Illustrator's options and all my PDF files before was opened with all artworks, I have a problem just with one PDF and just last month.

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    Kamilla, alas, thumbnails for PDFs can mismatch from the actual contents of the document. These get generated once when a file is originally created, but stays unchanged if a user chooses (or rather chooses not) to update the thumbnail when a file is resaved/reexported further — it all depends on the routine used to re-generate a PDF...
    Also, when a PDF gets optimized, there is an option to remove all the contents outside of the artboards. To ensure a PDF gets imported/opened the way it was saved/exported, you must enable the Preserve Illustrator Editing Compatibilities option, or chose a preset that has it enabled.
    So it’s not an Illustrator’s fault at all... it just displays what is written as miniature preview within the file and imports what’s in it.

Illustrator (Desktop) Bugs: File Save, Import and Export

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