(MacOS) Finder window freezes when trying to save an Illustrator file
When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.
Currently using the latest version of Illustrator.
Things I've tried:
- Resetting Illustrator preferences
- Reinstalling Illustrator
- Versioning down Illustrator
- Deleting the com.illustrator cache folder
- Relaunching Finder
- Restarting the computer
- Starting with a fresh Illustrator file
- Opening an existing Illustrator file
Any solutions? At the moment, the app is completely unusable to me because I can't save anything.
Brendan Sadaka
shared this idea
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kavin Raj commented
I am experiencing a recurring issue in Adobe Illustrator on macOS where the “Save As” window becomes unresponsive. Once the dialog box opens, I cannot close it or proceed with saving the file. The only available action is expanding the window, and none of the other controls respond.
This issue interrupts my workflow and forces me to restart the application, risking loss of work. It appears to be a persistent bug rather than a one-time glitch.
Kindly investigate and advise on a solution or provide a fix in an upcoming update. I have attached a screenshot showing the problem for your reference.
Looking forward to your support.
Best regards,
Kavin Raj -
Hannah
commented
Anytime the Save button is pressed, it opens the dialog box and immediately freezes. All of the buttons are grayed out besides the option to save to Creative Cloud itself. I cannot save to my computer or hard drive (both have tons of memory). I tried to use Illustrator 2023 and it didn't work either.
I'm running a Macbook Pro 2019 with 32gb RAM and Version 12.3. -
Alejandra Castro commented
At the moment of saving the file with "Save us" the pop up window freezes and the whole Adobe Illustrator also stops working. To be able to do something I need to "Force quit". But the action of "Save as" will not work, therefore I can not save my documents.