Illustrator sometimes stops responding when trying to "save as ..." a recovered file
Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings
- Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
- press "ok" to open the document
- Document seems to function normally
- "Save as" (via file or via keyboard shortcut), destination is local on the computer
- Regardless whether it is renamed or not, press "save"
From here I have had a few different outcomes
Outcome A
6. Illustrator looks fine but stops responding when you click
7. application freezes, loses all interactivity and then needs to be shut down with task manager
Outcome B
6. Illustrator stops responding immediately, and after loading for a second, the text box "This printer driver is not supported by illustrator" appears
7. Press "ok"
8. standard saving options appear and everything appears to be going smoothly
9. Then freezes and follows outcome A
I did eventually managed to save my document with "save" rather than "save as", which followed Outcome B (still complaining about the printer driver which it doesn't usually do) without freezing itself at the end.
Device: Windows surface studio 2 running Adobe Illustrator 2025 on Windows 11
File: Recovered locally stored .ai file
(I'm having issues getting a screen recording running on this laptop sorry)
