Wacom ExpressKey Remote Touch Ring zoom fails when GPU Performance is enabled
Illustrator: 30.8.2
Windows: Windows 10 Home 22H2
GPU: NVIDIA GeForce RTX 3060
Wacom: Cintiq 27QHD + ExpressKey Remote EKR-100
Wacom driver: WacomTablet_6.4.5-5 and newer
Description:
In Illustrator 30.8.2, the Wacom ExpressKey Remote Touch Ring does not zoom correctly when GPU Performance is enabled.
When rotating the Touch Ring, the canvas briefly flickers/shakes and may zoom by only one step, then stops responding.
The problem disappears immediately when I disable:
Preferences → Performance → GPU Performance
With GPU Performance disabled, the Touch Ring zoom works normally and continuously.
I have confirmed that:
Wacom Diagnostics correctly detects Touch Ring rotation.
The same Touch Ring works correctly for zooming in Adobe Photoshop.
Disabling Illustrator's Animated Zoom does not fix the problem.
Wacom Touch Ring settings have been checked.
The issue appeared after an Illustrator update.
Reproduction:
Open Illustrator 30.8.2.
Enable GPU Performance.
Open any document.
Rotate the Wacom ExpressKey Remote Touch Ring.
The canvas flickers/shakes and zooming does not work correctly.
Disable GPU Performance.
Rotate the Touch Ring again — zoom now works normally.
This appears to be a reproducible Illustrator GPU-related bug involving Wacom Touch Ring input.
Please investigate the interaction between Illustrator GPU Performance, Wacom ExpressKey Remote/EKR-100 and NVIDIA GPU rendering in Illustrator 30.8.2.
pawels
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