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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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70 results found

  1. Google Drive File Stream is corrupting AI CC 2019 files

    To reproduce the issue…

    1. Open an AI file on my Google Drive Stream.
    2. Save the file
    3. Try to reopen file. Error message appears. "The file logo.ai is in an unknown format and cannot be opened"

    AI CC 2019, MacOS 10.14.2 (18C54)

    1 vote

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  2. can't open files with cloud & arrow symbol

    I use MacOS High Sierra version 10.13.6, I've recently noticed that when I try to open up older files (couple of years old) I get a cloud with a downwards facing arrow. I am unable to open these files though I can preview them. any ideas how I can open them please, thanks

    1 vote

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    Declined  ·  Ashutosh Chaturvedi responded

    The downward cloud icon that you are referring to is a state when the file is present on the cloud but not present on your hard drive. Please download the file to your computer to access it.

  3. Color problem while using blend.

    AdobeStock couldn't accept this vector file.

    1 vote

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  4. gradient

    I found a bug in the new Update CC 2019, specifically with the new freeform gradient tool.

    when the gradient point is on the edge and you shrink the corner radius, making the gradient point out of the bounding box it removes the point completely and removes major part of the gradient.

    attached a sample I made showcasing the problem.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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    Declined  ·  Ashutosh Chaturvedi responded

    The Freeform gradient color stop which fall outside the Art boundary while editing the shape of Art or while creating Color Stop or drag a already existing Color Stop outside Art Boundary gets deleted.
    At present it is working as designed ,Kindly log feature request if something else is expected.

  5. Illustrator does not work with iCloud Drive enabled in Mojave OS X 10.14

    Since upgrading to Mojave OS X 10.14, Illustrator does not work with iCloud Drive enabled. Will not open or save files.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. Ctrl+D

    1. My OS is win7 Professional service pack 1
    2. When i want to Duplicate a shape he short cut Ctrl+D won't apply, when they do work they undo which is not what i want.
    3. I was expecting the function to duplicate the shape, but it didn't.
    4. it either it undo or just won't do anything
    1 vote

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    Ctrl + D in Illustrator does not duplicate. There is no such a command, unfortunately. Instead this hotkey does another useful operation by default, it repeats the last applied transformation again — like if you move something to the right, you can move it (or any other shape) again, with the same distance.


    However, I agree that Duplicate command is something Ai might benefit from. Hitting Ctrl+C, Ctrl+F is still twice longer than one hotkey, and is nowhere instant, So please vote here for having it:

    https://illustrator.uservoice.com/forums/333657/suggestions/44725447

  7. Illustrator Crashes when editing graphs

    Illustrator CC 2018 v22.1 - I've created a number of different bar graphs. When I click on one to edit the graph "Type...", it crashes each and every time. What's going on? I can still edit and update the data without it crashing. I tried clearing/deleting my preferences but that didn't change anything.

    1 vote

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    3 comments  ·  Tools  ·  Admin →
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    Declined  ·  Raghuveer responded

    Update from Tamiko:

    Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.

    Thanks for the update Tamiko.

  8. Mysterious Points moving

    I have the latest version of Adobe Illustrator. I've lately been creating a character and I was putting the layer on hidden and a thing appeared. It was like I used the direct selection tool and dragged a point across my screen. It happens about every 6-7 times I hit the button and it also happens on a different layer on a different part of the body.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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    Declined  ·  Raghuveer responded

    Since this is not a generic issue that we can reproduce at our end, I am closing the ticket.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels if you encounter any issues.

  9. CS 3 begins launching, but never posts menu bar in High Sierra

    Having gone through the download process on the assumption that the license was the problem, I find that the newly installed AI CS3 still has the symptom it had before. That is it seems to start, but never displays the menu bar. I can also start it by double-clicking a .ai file. The graphic displays, but no menu bar or other windows.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  10. Creative Cloud has potential ports leak (Activity Monitor)

    When starting Creative Cloud, and Viewing Activity Monitor in macOS the ports show an normal average number around 600. Yet the Creative Cloud ports don't stop there every 15 seconds they increase by 1-3 on avg. I have had them reach 10,000 and that when it starts causing problems with my MacBook performance. if I let it would just keep climbing endlessly. this need to be addressed asap.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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    Declined  ·  Ashutosh Chaturvedi responded

    Thank you for reporting this issue. We have notified the concerned team about it. since this issue is not about Illustrator I am closing the bug.

  11. No touch workspace

    In Illustrator CC 2015 (and 2017 & 2018) the Touch Workspace is missing.
    The graphic tablet works correctly (pressure, dynamics) but the Touch Workspace is missing.
    All the relevant tips I've found in Internet was followed, with no result.
    There's a manual way to enable the touch workspace.

    Ironically, the touch workspace was present in Illustrator BEFORE I bought the graphic tablet.

    System:
    Mac Mini late 2012, using Boot Camp, Windows 10 (latest), 16GB RAM, Samsung SSD Evo850
    Graphic tablet: Huion DWH69 (latest drivers)

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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    Declined  ·  Ashutosh Chaturvedi responded

    Please refer to our system requirement for a supported configuration. We do not support/test touch workspace on boot camp and an external tablet.

  12. Creating an L*a*b* swatch does not maintain L*a*b* values.

    Creating an Lab* swatch does not maintain Lab* values.

    1 vote

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  13. Color picker scrolling

    Color picker scrolling bug.
    1. Verson 22.0.1
    2. Open color picker, select channel (S/H/B/R/G/B), scroll up/down using mouse wheel.
    3. The values should change by mouse wheel.
    4. The R/G/B channels are fine. In Hue, scrolling up is MUCH slower (insensitive) than scrolling down. In Saturation/brightness, most time I can't scroll up. Rarely I can do a 1% scrolling up. Scrolling down is fine.

    1 vote

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  14. Cannot rename new or old folders in save dialogue

    Used to be able to create a folder inside the save dialogue with a specific name. Not anymore. And i cannot change a folders name either. I am running a PC.

    1. Version Illustrator CC latest build 22.0.1
    2. Save as -> Create folder->New folder
    3. Ability to name folders.
    4. Folder says New folder and stays like that.

    Really buggy behaviour

    1 vote

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    Declined  ·  Ashutosh Chaturvedi responded

    closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  15. Unecessary trapping bug

    Whenever I send that was made in CC2018 to our Rip there is trapping added to it. This has never happened for the many years I have been using illustrator. This art is butt up without any stroke and should not trap at all. I thought it was our rip software but I tried a different brand rip at another shop and the problem remains. The problem disappears when I disable overprint but I need to use that for base plates and die lines. I am on Illustrator CC 22.0.0

    1 vote

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    5 comments  ·  Print  ·  Admin →
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    Trapping can happen if there are two objects with just fill color and if they overlap each other with overprint attribute set then the end result is trapping. The objects in the file you provided overlaps each other to the tune of 0.2 pt with the top object having overprint attribute set.

  16. 1 vote

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  17. PDF opening

    Opening a multi page pdf created in CC 2018 from another user in my office, I am only able to open 1 page of the PDF at a time in the dialog box. We are having to save a AI fils as well as the PDF and the process is annoying

    1 vote

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  18. [Bug] Area text with Auto-size and stroke applied

    1:
    Version: CC18 (22.0.0) 64bit Windows 7

    2:

    a) Draw out area text box using type tool and type a few words
    b) Double click to convert to auto-size (or set check mark in Area Type Options)
    c) Area type options > Offset - Inset spacing: any value other than 0 - note: this step is not required to recreate the bug I've included as the stroke below would look odd without it.
    d) Using Direct Selection Tool (white arrow) select an anchor point from the area type box
    e) Apply a stroke of any size
    f) Using the Selection…

    1 vote

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  19. 1 vote

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    Declined  ·  1 comment  ·  User Interface  ·  Admin →
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  20. Kimbo

    Illustrator CC2018 is Launching in Safe mode because of a plugin called Kimbo.aip Do not know how to reinstall and it looks like the plugin is only available for CC2017

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    Declined  ·  Ashutosh Chaturvedi responded

    Please contact plugin developer for an updated plugin. I checked their website they already have a CC 2018 compatible available for sale.

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