Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
161 results found
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Extension EAN13 Maker
EAN13 maker window is not working as it should.
- Window is with sliders even as resolution is 2560*1440.
- Font settings is reset every time AI is reopened
- EAN file overrides units preference and is ALWAYS in Points
Very annoying and severly limits the use of a tool which could become extremely important in our workflow.
3 votesPlease contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13
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Extremely slow "export for screens" and saving
I'm suffering a performance reduction in my workflow thanks to the latest update (23.0). I usually have at least five artboards per file project--sometimes up to 20. I used to export designs within 30 seconds and now it takes up to 5 minutes.
I haven't change anything in terms of hardware or workflow. My exports are slow no matter if the file goes to the server or to my hard drive. This is driving me crazy!
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator CS6 does'nt work on macOS Hight Sierra
Hi,
waht can I do to use Illustrator CS5 on macOS Hight Sierra.
InDesign work very well, but Illustrator can't open.Thank tou very much !
Geneviève
3 votesCS6 is not supported on High Sierra.
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Generative ai doesn't show up after update
I updated Illustrator to 28.0 version, saw new features, tried tutorial and... nothing (see snapshot)
2 votesText to Vector Graphic is an integrated Adobe Firefly feature.
To use Firefly, a user has to be in a country where this service is available. This excludes Russia, Belarus, and China. In addition, Adobe services and products are generally cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.
You can read about it here: https://helpx.adobe.com/firefly/faq.html#about-firefly
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White disappears and Colour change on export
White disappears and colours change on export.
INSANE.Mac 0S 10.13.06
Illustrator 242 votes -
Lagging when using a lot of color groups
My AI 2020 version is lagging a lot when I use color groups, is unusable. I use a Lenovo Flex 5
2 votes -
Curvature tool has a mind of its own!
Curvature Tool makes curved lines before using the handles...it thinks for itself - never used to be this way. The old way is the best - older versions before 2018 I believe.
Please advise...2 votes -
Progress in window or panel
I almost never use the Application Bar (Mac).
Maybe put a progress bar for saving files in a regular window or panel?
2 votes -
Text box can no longer be colored
Mac, v10.14.6
Illustrator 24.0.1When I select a text box, I can no longer assign a color to the box, only to the copy inside the box.
2 votes -
Notifications appear on bottom of screen
Notifications appear on bottom of screen. I drag them to the center of the screen but the position is not stored.
2 votes -
Illustrator crashes when adding centre point
on occasion, ai will crash when adding center points. this time it was in wireframe view adding center points to placed PDF's
2 votes -
New 2019 and 2020 illustrator versions include the line width in the object width. This screwsup my scaling. How do I turn this off ?
2019 and 2020 illustrator versions include the line width in the object width.
This screws up my scaling. How do I turn this off?2 votes -
Elements NOT Saving
Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.
2 votes -
3D revolve doesn't draw properly
I drew half a star, tried to revolve it but it doesn't always layer and shade the different parts correctly. Sometimes a cone appears outside of it. Another example in this screenshot, where there's a line visible straight through it and the shading is wrong in the top part:
2 votes -
Selecting using a marquee selecting objects outside of it
As the title describes, this is a bug with the selection tool. I've had this bug several times today, everytime it does I have to restart Illustrator which is madness.
feel free to check the files that I've provided, and please FIX THE BUGS BEFORE ADDING MORE FEATURE TO ILLUSTRATOR. the features are useless unless Illustrator improve the reliability to the users.
2 votes -
Cutting out parts of the exported PNG
Exporting "saveforweb" PNG cut all the logos a few pixels in.
P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.
Money hungry sons-a-*******.
2 votes -
Opening WMF through Windows Command Line creates distortion
When opening a WMF in the latest 2020 AI via the Windows command line, e.g.
"C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf
It opens the WMF, but it is distorted as in the attached wmf_distorted.png.
However, if you open a blank document and import it with File->Place, it renders it correctly
I appreciate any and all help.
2 votes -
CAN YOU PLEASE REVERT TO LEGACY SCALING OPTIONS!!! PLEASE
Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!
Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.
ABOBE USER FOR OVER 20 YEARS.…
2 votesIt never changed in Illustrator
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pathfinder panel missing
Hi,
I'm having an issue that I haven't been able to find an answer for after spending some time researching it.
I just downloaded Illustrator CC and I went into windows to turn on the pathfinder panel. It was an available option so I was able to turn it on, but no panel is displayed as per usual. Any idea how to fix this? I tried resetting my workspace preferences and restarting the program to no avail2 votesGot email from the user saying it was hidden in the bottom. Declining the issue.
Thanks
Nitish -
Artboards disappear and is replaced by guides for artboard when reopening an existing document
Using Illustrator Version 22.0.1 on PC. Also happens on my Imac at work as well.
This happens from time to time but does get somewhat annoying when it does.
When I open an existing document, the artboards are all gone except for one artboard and what is left instead are guides for where those artboards are meant to be, and a new layer has been created in the layers panel with the name 'Guide For Artboards'.
There isn't anything out of the ordinary I do when saving a file so I have no idea why it likes to do this…
2 votesHi,
You need save files in Illustrator CS4 or higher version to preserve the artboards. If any file file is saved below that version all the artboards are converted into guides.
Thanks
Nitish
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