381 results found

1. Objects vanish when a PDF is exported

   The PDF document is not being saved correctly. I have tried saving it in different ways, changing the elements and it still isn't working. I believe it is a problem in Acrobat itself perhaps?

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Mateus, please File > Package the document, save the PDF preset used into a file, and send these over to the team for investigation, to sharewithai@adobe.com

   Put the link to this report in the body of the email as well: http://illustrator.uservoice.com/forums/601447/suggestions/49687994

2. Version 2025 crashes more than usual and freezes when a pen used with tablet

   With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi ,

   Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:

   • Wacom tablet configuration (model and driver version)
   • When you first noticed the issue
   • Is the issue consistently reproducible? (i.e., does it happen every time?)
   • Machine's OS and GPU specifications

   If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.

   We appreciate your cooperation and look forward to assisting you.

   
   

   Regards,

   Aishwarya G Gadodia

   Illustrator Team

3. 選択したオブジェクトのバウンディングボックスがずれる

   いつもお世話になっております。
   非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。

   本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。

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   シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
   ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。

   【添付画像参照：Illustratorbugimg.jpg】

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   【PC環境】
   Windows 10 Pro（バージョン：21H2）64bit

   数々の要望にご対応いただいております皆様に感謝しております。

   何卒、宜しくお願いいたします。

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   Need More Info  ·  4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Illustrator crashes everytime I try to edit a graph

   First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   
   

   Thanks for reporting a crash you faced in Illustrator.

   Based on your report, Illustrator is crashing when you are trying to edit a graph.

   Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.

   
   

   With Best Regards,

   Aishwarya G Gadodia

   Illustrator Team

5. Artifact lines appear in Illustrator on images with softmasks when Mac OS GPU setting ON (will render on Rip output if downsampled)

   To Reproduce:
   On Mac OS 12 open the .AI file from the attachment (NativeIllustratorFilesFRESH.zip) in Adobe Illustrator
   Ignore the font warnings, but link the images (ignore links for any images not included in zip file)
   See the screenshot (artifact.jpg), notice the artifact lines around many of the images
   Now save this AI file as a PDF using the Adobe PDF Preset "Illustrator Default"
   Open this PDF in Acrobat and ensure "Smooth Images" in Preferences is enabled
   Notice the artifact
   Now using Acrobats option "Save AS Opimtized" (and this is the most important part) downsample the images to 300 dpi in this PDF
   Look at the resulting PDF, now you will see the artifacts regardless of the smooth images setting on or off. If you output this using the APPE rip the artifacts will render

   If you turn off the GPU setting found in "Menu > Illustrator > Preferences > Performance" the artifact disappears from screen. But having this setting off and then creating the PDF doesn't resolve the downsample issue.

   On the Windows OS, regardless of GPU setting On or OFF the artifacts never appear. Not in AI, not when images are downsampled or viewed in PDF (regardless of smooth images setting)

   Can you fix the MAC version to avoid these artifacts? Basically make the Mac match the Windows behaviour? Especially important is the PDF creation and artifacts appearing after downsampling.

   Since this appears to be a public forum, I have not posted the files. Please retrieve the files from Adobe Exchange case: 55198

   Other notes:
   The downsample issue occurs with other software that downsamples images, suchas Callas Toolbox and Pitstop

   Environments:
   MAC OS 12:
   AI Version: 25.0.1
   GPU: Intel Iris Pro OpenGL Engine

   Windows 10:
   AI Version: 25.4.1
   GPU: Intel(R) HD Graphics Family

   To Reproduce:
   On Mac OS 12 open the .AI file from the attachment (NativeIllustratorFilesFRESH.zip) in Adobe Illustrator
   Ignore the font warnings, but link the images (ignore links for any images not included in zip file)
   See the screenshot (artifact.jpg), notice the artifact lines around many of the images
   Now save this AI file as a PDF using the Adobe PDF Preset "Illustrator Default"
   Open this PDF in Acrobat and ensure "Smooth Images" in Preferences is enabled
   Notice the artifact
   Now using Acrobats option "Save AS Opimtized" (and this is the most important part) downsample the images to 300 dpi in… more

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   Need More Info  ·  1 comment  ·  Print  ·  Delete…  ·  Admin →
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6. Recent work thumbnails are missing on the welcome page

   When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

   Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

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   6 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We need the following logs to investigate this issue

   Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
   Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe Illustrator

   Please share files starting with UXPLogs from above folder to sharewithai@adobe.com

7. Action batch saving with data sets does not put out multiple files

   I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
   However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

   I have now reverted to the oldest version I could find which was 24.3 and it is working in this version.

   Someone else has experienced this issue as well. Their solution was to update but I am using the newest version available to me and I am still experiencing it. https://community.adobe.com/t5/illustrator/data-set-not-saving-out-multiple-pdf-files/m-p/12212808

   I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
   However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

   I have now reverted to the oldest version I could find which was 24.3 and it is working… more

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   2 comments  ·  Actions  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience due to this issue.

   Please help the Illustrator team in isolating this issue by sharing some details:
   1.) Is this Issue still happening on your machine in the latest version 25.4.1 ?
   2.) If yes, please provide Test and script file.
   3) Video & steps with which you are facing issue.

   Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

   Thanks and Regards,
   Rohit Jain
   (Illustrator Team)

8. Grid View fails to render grid lines at various zoom levels.

   I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).

   Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
   Gridline every: 72px
   Divisions: 18
   Grids In Back: Checked
   Show Pixel Grid (Above 600% Zoom): Checked

   As you can see in the attached screen shot (800% Zoom) that is not a grid.

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please confirm or deny the bug is fixed in the latest build of Illustrator.

9. Cap Height setting not using Font Cap Height

   Hello, the option for setting a size of a font by the font's specified cap height appears to be using a metric other than the cap height in at least one instance.

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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

   Please share the following details :

   • Machine\OS details
   • Files with which the issue is reproducible
   • A small recording of  the issue

   Warm regards,

   Aishwarya G Gadodia

   Illustrator Team

10. SVG Export Distortion

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe Stock images, including simple icons, have extra points and require extensive cleaning to achieve a clean SVG export. I would recommend that Adobe stock set requirements for submitted artwork to have clean export SVG feature which is preferred for responsive web development.

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Increasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.

11. Isolate Selected Groups Does Not Work in CC 2019

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode and edit any enclosed area.

    You should get something that looks like the second pic.

    Works fine in 2017.
    iMac 27 “
    High Sierra
    3.2 Ghz
    32 gig meme

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode… more

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    4 votes

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    8 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please post a test file

    -Rama
    Illustrator Team

12. Paste Remembers Layers doesn't work if original layer is hidden

    Steps:
    Create object on layer.
    Copy object.
    Hide layer.
    Create new layer.
    Paste object with new layer selected.

    It will warn you that the layer you're attempting to paste onto is hidden. But... no it's not. I have the "Paste remembers layers" checkbox turned off.

    This is either a bug, or someone should stick close to someone who actually understands user expectations.

    4 votes

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    Need More Info  ·  1 comment  ·  Layers  ·  Delete…  ·  Admin →
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13. Files don’t get displayed when opened or displayed corrupted with Application Frame enabled

    These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.

    The problem:
    When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
    Mac Pro macOS 10.12.6, Illustrator 22.1

    4 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?

    Thanks
    Anish

14. Illustrator CC 22.0.1 Type Anti-Aliasing Issue

    Illustrator CC 22.0.1 Type Anti-Aliasing Issue

    1. The dropdown menu in the type window for anti-aliasing options is disabled seemingly at random.
    

    1. The anti-aliasing dropdown menu in the type window allows me to designate a render setting to one type selection however, this setting also seemingly applies to all type on the document (i.e. I cannot apply "Sharp" to one text block and "Strong" to another).
    4 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Not sure this still happens with the latest builds. Can you check if this is still a problem?

15. Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    4 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Nozzle,

    Just wanted to know that are you still facing this issue? In which version are you facing this? Is it happening with any specific font?

    Thanks
    Anish Kumar
    Illustrator Team

16. Properties doesn’t show alignment options for live shapes

    In the new Properties panel if you select a custom shape you get the alignment options, including the option to switch between "Align on artboard" and "Align on selection".
    If you select an live shape e.g. a circle, you don’t get these options in the Properties panel and you also have no option in the Align panel window to select if you want to align on artboard or selection.

    The Properties panel should have the possibility to align all elements, shapes and so on.
    Also as a backup you should include the possibility to align on artboard and align on selection in the Align panel again.

    In the new Properties panel if you select a custom shape you get the alignment options, including the option to switch between "Align on artboard" and "Align on selection".
    If you select an live shape e.g. a circle, you don’t get these options in the Properties panel and you also have no option in the Align panel window to select if you want to align on artboard or selection.

    The Properties panel should have the possibility to align all elements, shapes and so on.
    Also as a backup you should include the possibility to align on artboard and align on… more

    4 votes

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    Need More Info  ·  3 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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17. イラストレーターが全体に不具合

    囲み選択(黒)をしても反応せず、別の場所をクリックすると囲み選択をしている風になります。
    ただし、カット・コピー等の検索と置換より上の項目は指示出来ず、コピペも不可。グループ化も不可。
    全く作業出来ず、途方に暮れています。

    3 votes

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    Need More Info  ·  2 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. Illustrator 2026 adds a previously selected object to a newly selected one when moving the new one

    macOS Sequoia 15.6
    Illustrator 30.0

    Just selecting and moving basic objects is not functioning correctly. Was this tested at all? I've restarted the app, I've restarted my machine. It's just buggy AF. I've had to revert to previous version just to get a simple chart done.

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    3 votes

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    Need More Info  ·  10 comments  ·  Selection  ·  Delete…  ·  Admin →
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19. Images and Shadows Not Rendering Correctly

    I am having issues with build 29.8.2.
    When I link photos to my artboards and add drop shadows to shapes or objects, the display is not rendering them. It will show them, but if I move or zoom out, sometimes they go away. And if I export my artboards, these issues carry over. The images dont export, there is just a grey circle where that masked image is supposed to be. And shadows from one object to the next are different, just not even there. How can I fix this?

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    3 votes

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    Need More Info  ·  18 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Stroke issues with text containers when exporting into SVG

    When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

    Attached a native-export-png and a result of a svg-export-png.

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    Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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