Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
623 results found
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Zoom in and out is slow
In the last version of Illustrator (30.0 on Windows 11), the zoom (mouse, keyboard) does not work appropriately (very slow), making the use of the software almost impossible. This bug was not existing in former version (29.x). Unticking graphics acceleration in parameters panel makes it even worse.
My config: Windows 11 (French), Intel I9, 32Gbytes of RAM, NVidia Geforce 4080 (581.29)
Please solve rapidly this bug.5 votes -
Fonts change after reopening Illustrator file
I created a mailer in Illustrator with around 10–12 artboards and exported everything perfectly with the correct fonts. When I reopened the same file after two days to make changes, all the fonts had changed automatically, some text had disappeared, and the layout no longer matched my earlier exported JPGs. The fonts were installed and displaying correctly at the time of the first export, so the issue only appeared after reopening the saved file. I’ve attached the before/after GIF to show the difference.
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incorrect_fonts.png 675 KB -
correct_fonts.png 787 KB -
STD-3119-7A%20PartPreview%20CORRECT.pdf 704 KB -
STD-3119-7A%20PartPreview%20CORRUPT.pdf 319 KB -
Screenshot%202025-07-16%20at%203.30.09%E2%80%AFPM.png 85 KB -
Screenshot%202025-09-02%20at%2010.00.12%E2%80%AFAM.png 1142 KB -
Screenshot%202025-09-02%20at%2010.00.24%E2%80%AFAM.png 413 KB -
Layer%201.jpg 490 KB -
Layer%202.jpg 519 KB -
Screenshot-(79).gif 2539 KB
5 votes -
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Snap to Point doesn’t help much to snap an object’s edge to another edge, even with Smart Guides
'Snap to point' in Illustrator is poor. You cannot currently snap objects together reliably. Results are inconsistent.
For example:
1) snapping a point to an edge does not work well, if at all. I have 'snap to point' on and smart guides enabled.
2) when using constrain with the Shift key, whether they be points or edges. Even with Snap to Point turned on, or using Smart Guides. Just something simple as drag-copying another box adjacent to itself does not snap together the edges.In my videos, the first video applies to point 1) and the second video at 10s,…
5 votes -
Releasing the mouse key / pen from dragging a scrollbar outside of the app’s window makes scrolling stuck
While I'm using a stylus, if I use the scrollbar, illustrator acts as if I haven't released from the scroll bar and continues to wildly scroll, and all other features including closing the program are inaccessible. This continues even if I tab out of the program and doesn't stop until I force quit illustrator.
5 votesHi ,
Thanks for reporting the issue, but we are unable to reproduce the issue at our end and would need more information such as the AI build with which the issue started, Wacom device configuration, and OS details of the machine where the issue is observed.
Regards,
Aishwarya G Gadodia
Illustrator Team
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Grid View fails to render grid lines at various zoom levels.
I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).
Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
Gridline every: 72px
Divisions: 18
Grids In Back: Checked
Show Pixel Grid (Above 600% Zoom): CheckedAs you can see in the attached screen shot (800% Zoom) that is not a grid.
5 votesPlease confirm or deny the bug is fixed in the latest build of Illustrator.
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Can’t overwrite values in size fields of the New Document dialog
When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.
You have to use backspace — incredibly irritating. Please fix.
5 votesThanks for reporting the issue , Illustrator team really appreciate this.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .
Thanks and Regards ,
Ankit Goyal
Illustrator Team -
Illustrator 25.0.0 breaks precision of metric units when working under custom created workspace
When I create custom workspace and want to make new object, and when I type dimensions in the dialog box, Illustrator breaks dimensions, e.g. 250 mm becomes 250.5 or 250.06 or 249.999 or else. This also happens when I open previously created documents with exact dimensions, e.g its dimensions become broken.
Note that this is happening only with custom workspaces created, and the problem persists even if I switch back to the default workspace. The only working solution is reinstalling Illustrator and working under any of the default workspaces, which is driving me nuts. Please fix it.
MacOS Mojave 10.14.6
5 votes -
Color Picker Selects White Instead of Black
Very bizarre problem:
- I will create a new object using the pen tool.
- I select the Stroke Color icon and choose black for a border color.
- Illustrator will invariably select white instead of black. I will have to go back to the color picker and select black again for it to stick. Really irritating.
5 votesPlease provide a video of this problem happening, and ideally a test file to try.
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Snap to point is not precise
Snap to point is always pixels off, so "joining" doesn't work. Pen tool also won't connect to an anchor and will also be pixels off. Snap to point is turned on. Can't join points of lines and shapes to one another to make complete shape.
5 votesIf you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.
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Illustrator 2019 Alignment not working
Illustrator 2019 Alignment feature not working. I can't center or align my work.
5 votes -
Transform effect and Move dialog refuse to use negative numbers
This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.
5 votesDoes anybody else have this problem today with the recent Ai builds?
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Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
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Text in exported PNGs or EPS files is blurry
When exporting to a PNG or EPS, the text in the file are blurry and I cannot use for anything. You can see how jagged the edges are.
5 votes -
Strokes become sporadic and missing in some places
Strokes become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my Mac and the strokes are now sporadic, jagged and missing in places. See screenshot.
5 votesHi,
We apologize for having such an irritating issue with your workflow.
The issue is still not reproducible in-house. We need your help to reproduce the issue.
Please provide your system details and the objects with which you are working.
If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail. -
Text Boxes won't Scale or Flip
IllustratorCC 22.0.1 running under OSX 10.12.6
Select text box and either attempt to flip (Reflect tool using vertical axis) or scale using the Scale tool. Scale fails both dragging to scale, or double-clicking the Scale tool and inputting numeric scale value.
Text box scales or flips horizontal, as in all previous versions of AI.
Error message reading: "Can't scale the objects. The requested transformation would make some objects too large."
5 votes -
'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
This happens when saving an illustrator doc now.
5 votesHi,
Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.
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Opacity bug
AI CC 2018
I turned the opacity down on a selection to see below layers. Then I went to work on below layers. Upon returning to original layer and re-selecting the object to return it to 100% opacity it showed I was already at 100%. I could not get it back to 100% until I copied and pasted the object to a new layer.5 votesHi,
It seems like opacity is applied on the Layer and not on the object inside that layer. It is possible that the user is selecting object inside the layer and not the layer itself. Hence the user is able to see the opacity of object which is 100% in this case and not the changed opacity of layer.
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Can’t change a gradient stop from swatches
There is a bug that stops you from changing the colour in a gradient stop from your swatches. The only way to get around it is to use the eye dropper tool. This is a must fix and has been missed on multiple updates recently!
4 votes -
Swatches are all white
my swatches are all white but when I click on a color it shows the actual color
Processor Intel(R) Core(TM) i9-14900HX (2.20 GHz)
Installed RAM 64.0 GB (63.6 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display4 votes -
Multipoint Freeform Gradients Uneditable
Randomly all gradients in Illustrator with multiple points become uneditable, I cannot click on "Edit gradient" button and if I manage to it does nothing. Point on gradient temporarily come up when in Gradient panel, but disappears when I click off. I have reset the application numerous times.
4 votes
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