382 results found

1. Severe Lag in Adobe Illustrator When Editing Text and Objects—~15s Input Delay on 2MB File

   While working in Adobe Illustrator, I encountered severe performance issues across the entire application. Even with a lightweight file (~2MB), there was an approximately 15-second delay after any action—such as typing text, pressing Enter, or modifying objects. This lag affected not just text input but also general object manipulation and UI interactions.

   The issue persisted despite the file being relatively small. I’ve previously worked on significantly larger and more complex Illustrator files without similar lag. This suggests the problem may not be file size-related, but possibly linked to a software bug or compatibility issue.

   I attempted standard troubleshooting steps, including restarting the application and computer, but the problem remained. This level of unresponsiveness made it nearly impossible to work effectively in Illustrator.

   Adobe Illustrator Version 29.8.1
   Windows 11 Enterprise Version 23H2
   RAM 32 GB
   CPU: 13th Gen Intel(R) Core(TM) i7-13800H 2.50 GHz

   While working in Adobe Illustrator, I encountered severe performance issues across the entire application. Even with a lightweight file (~2MB), there was an approximately 15-second delay after any action—such as typing text, pressing Enter, or modifying objects. This lag affected not just text input but also general object manipulation and UI interactions.

   The issue persisted despite the file being relatively small. I’ve previously worked on significantly larger and more complex Illustrator files without similar lag. This suggests the problem may not be file size-related, but possibly linked to a software bug or compatibility issue.

   I attempted standard troubleshooting steps, including… more

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   Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. Layer import BUG from .ai file (v29.8.1) to InDesign

   When I import a multipage .ai file created with version 29.8.1 of Adobe Illustrator into InDesign, the layers that I can view or hide are multiplied for each page of the .ai document.

   Windows 11 Pro.

   3 votes

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. The object doesn’t get aligned properly

   The aligning is not working at all, the first version of the Adobe Illustrator update highlighted the artboard in use in a bold black line, please bring that back and fix the aligning.

   MacOS 13.3.1 Ventura, Illustrator 2025

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   3 votes

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   Need More Info  ·  2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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4. JPEGs cannot open in Whatsapp

   The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Can't select linked png/bmp files when they have transparent backgrounds.

   Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation that is broken. See the video below. This has been replicated by many others.

   Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation… more

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   Need More Info  ·  5 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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6. 塗りの線幅が縮小すると幅が変わってしまう

   図形や文字の幅をアピアランス→塗りを指定→パスのオフセットで
   幅を変更しています。ｖ29.61と29.6でイラレを使用すると
   縮小などをした際に幅の比率が変わってしまいます。(線幅と効果拡大縮小もチェック済み)
   ※線で作成した図形や文字は比率を守ってくれます
   29.51を使用すると問題なく拡大縮小ができます。
   これはバグなのでしょうか？

   3 votes

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   Need More Info  ·  7 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. Crash on new artboard

   Every time I click on the "+" under my artboards window, it crashes. I have 24 artboards already, and if I duplicate one using Option click drag, it seems ok. But New Artboard crashes again and again.

   MacOS 15.5
   Illustrator 29.5.1

   3 votes

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   Need More Info  ·  8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Recovery opens Print.ai document profile instead of restoring a document after crash

   This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been modified with the accurate date/time but is empty. I've already mourned the loss of my files but was curious if anyone else is having the same issue?

   This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been… more

   3 votes

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Elizabeth, the team suspects that can be triggered by moving the original file to another folder while it’s still opened.

   Then, if Ai crashes, if can’t properly locate it and it leads to this exact problem.

   Does it sound like something that could have been the case?

9. SVG Save As 'SVG Code...' not same as marked up saved SVG. This now matches Export As SVG

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {
   fill: #fff;
   }

     .cls-1, .cls-2 {
       stroke: #000;
       stroke-miterlimit: 10;
     }
   
     .cls-2 {
       fill: none;
     }
   </style>
   

   This is the same format you get on File Export, Export As SVG.

   I now have to copy and paste the SVG code from the preview when clicking 'SVG Codes...' instead of being able to save as SVG.

   I need the format using the style tags in SVG and the stX CSS for my use case.

   Clearly there is an issue when the save preview and the actual save result in a different structure.

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {… more

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   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This change is intentional. The team aims to improve the way SVG is generated (speed, size, redundancy, etc.) and merge current both code branches into one.

   Since some workflows heavily rely on the way the code structure is organized, the team tries to gather feedback on it.

   Please describe what engine changes affect you and why.

10. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

    Is there a reason this same PDF is no longer able to open in the new Illustrator?

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

    The team will investigate it. No investigation can start without the actual file.

11. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    
    

    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

    
    

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    
    

    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

    
    

    Illustrator チーム

    
    

12. Magnifying screen redrawing flaws

    In Illustrator 2022, when I zoom in, the screen turns black and my artwork only redraws the portions where I hover the mouse, as if the display was defective.

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    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please share the document and system info with us – sharewithai@adobe.com

13. AiRobin using 16-24% CPU constantly

    Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

    1. OS: Windows 10 Pro ver:2004 build:19041.1165
    2. Illustrator Beta 26.0.667
    3. steps to reproduce are above
    4. my expected result is for it to only use CPU when a task is needed
    5. this description should be more than adequate.
    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
    If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
    Regards
    Ankit Goyal
    Illustrator Team

14. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

15. Paste in Front not pasting on current artboard

    Paste in Front keeps pasting objects back on the original artboard, not on the one I have in focus, or a selected object on. Seems to error randomly, but when it does not work, it blows my productivity.

    3 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.

    Hello,
    1.
    Windows 10, Illustrator 25.2
    2.
    I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
    3.
    It should appear on layer 2 as it was before.
    4.
    I can not copy\paste objects on another layer, I can only move them in Layer Window.

    3 votes

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment, this often happens if you enable Paste Remembers Layers in the Layers panel’s flyout menu. With it turned on, Ai respect the original layers of pasted objects.

17. Overprint bug. Overprint check stays on

    Overprint check stays on, even when overprinting object is deselected. This causes confusion when printing.

    3 votes

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    Need More Info  ·  1 comment  ·  Print  ·  Delete…  ·  Admin →
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18. Change Illustrator paste offset distance to closer to cursor inside of viewing area

    Illustrator often pastes objects randomly outside of my viewing area, and I have to zoom out and scroll over to get it. I want to change the offset distance so it pastes inside my view area, not outside of it. OR, make it paste near where the cursor is, not way off somewhere.

    3 votes

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    Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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19. Transform menu stuck in px when set to mm

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    3 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. Paragraph styles not properly justifying

    I'm using the latest updated version of CC on mac High Sierra 10.13.6

    When I just use the justify option in the paragraph window, the type will justify properly, but when I've tried to create a paragraph style, the type hangs outside of the text box, no matter what I do.

    Is there something I'm doing wrong, or is this a bug issue? And if so, any workarounds? I'm working on a file that needs a lot of type, and Illustrator is preferred over InDesign (which I've never had a problem with).

    Thanks.

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you have a problem like this, please Package the file along with the font used and send it over to sharewithai@adobe.com so the team can investigate it