603 results found

1. Lost all added fonts as well as….

   App keeps crashing, freezing and lost all of my added fonts. So frustrating when trying to get work done. I pay for this app and can’t use it. Please fix it ASAP

   4 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. I am using iPad 8 Gen Keep force close all the time.

   Force close when open saved file

   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. Auto save doesn’t work extremely frustrating. Hours wasted
   7 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. 文字入力がうまくいかない

   テキストツールで文章を入力しようとすると、文字変換の確定ができなくなり、入力がうまくいかない。

   4 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Can’t save illustrator file on ipad (app) as Ai or eps.

   Can’t save illustrator file on ipad (app) as Ai or eps.

   5 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Recents disappear after closing and reopening app

   Every time I close and reopen the app the recents disappear and have to select files and reselect home to get them back.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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7. Send from Fresco failing

   Send from Fresco on iPad is constantly failing now, seems to be a Desktop issue as I have tried signing out of both devices. Signing out of CC on Mac and then signing back in fixes the issue, but it immediately fails again 2 minutes later.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. App crashes when working on one project

   Im working on a project for work and when i open the file it crashes immediately, i cant get anything done on it. But when i open other projects they work fine? My iPad is updated and nothing else is off but it’s getting really frusturating. Need this commission done this week please help

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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9. Can’t export file as a jpeg in high quality on my iPad 7.th gen

   When I try to export the file as jpeg, sometimes it won't let me export and it says "can’t export file". I encountered this problem before and I thought because there was not enough space. I deleted some data and freed up about 6gb of storage. It was fine but today I can't export in high quality and resolution again. When I choose low resolution and low quality, no problem, it saves as jpeg. So what's wrong with this option?

   Please help me, thanks.

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   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Eye dropper window goes black. Can’t pick any colors.
    6 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Hi, I wanna know that what is “contact your IT admin for access”? I can’t handle it

    Hi, I wanna know that what is “contact your IT admin for access”? I can’t handle it

    1 vote

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    2 comments  ·  Delete…  ·  Admin →
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12. App crashes frequently and error when saving

    The app keeps crashing while I’m working. I’m also getting an error when trying to save and I lose my work.

    30 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Doesn't allow export or shows blank screen

    Selecting export .psd or .pdf either yields an error message saying that my project cannot be exported, or it works and then shows a blank screen when it should show the options on where to export.

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Touch unresponsive

    Touch unresponsive when using apple pencil for long.

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. SVG export crash

    Illustrator on iPad, current version as of 10/23/22.

    The document has 5 artboards.

    Export as SVG of the artboards 3-5 does not work; if the range is specifically set to only those artboards, it hangs (see attached Screenshot). If the range also includes other artboards, it exports only those.

    Note: While editing a path in artboard 3, the app had displayed a "Processing..." progress bar. After about 5 minutes I force-quit the app and restarted it. Artboards 4 and 5 were copied from art board 3. This may or may not be related to the export issue.

    Export of the document in .ai format works.

    Note: This system does seemingly not allow including the .ai file in this bug report. Please email me to request the file.

    Edit: This may be related to the names of the artboards. A "/" in the name of the artboard seems to cause this issue.

    Illustrator on iPad, current version as of 10/23/22.

    The document has 5 artboards.

    Export as SVG of the artboards 3-5 does not work; if the range is specifically set to only those artboards, it hangs (see attached Screenshot). If the range also includes other artboards, it exports only those.

    Note: While editing a path in artboard 3, the app had displayed a "Processing..." progress bar. After about 5 minutes I force-quit the app and restarted it. Artboards 4 and 5 were copied from art board 3. This may or may not be related to the export issue.

    Export of the… more

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    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Texts not showing up on Illustrator for iPad

    The texts are not showing up whenever I add a text box. Been going on for several hours. Even deleted & reinstalled the app. Changed nothing. This is part of my work.

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    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Placing Files

    While on illustrator for iPad Pro unable to open a file or photo while using the app. I’ve tried multiple different files and photos and nothing is working. It always gives me a little read error message that says can’t place file. I’ve uninstall the app and reinstalled it. Also, my iPad has the latest update.

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. 作成したデータをファイル別に入れると、その後上のファイルに出せなくなる。

    作成したデータをファイル別に入れると、その後上のファイルに出せなくなる。間違えたところにファイリングしったデータを元の場所に戻すことができずに困っている。

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Freezing and crashing

    Constantly freezing while trying to use various features, such as selecting multiple layers or toggling layer view. This has happened on multiple projects today and yesterday. The app sometimes crashes while this happens, other times I have to force it to close and lose my unsaved work.

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    258 votes

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    41 comments  ·  Delete…  ·  Admin →
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20. Unable to type a space (white space character) in the Comments box when Magic Keyboard is connected
    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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