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Sandra

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  1. 11 votes

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    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    1)Kindly provide small video describing the issue , Test file(Via File → Package) & Steps with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

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    Sandra commented  · 

    This is still a problem with Illustrator 26.0 Beta. Any update on this issue? I sent what was needed months ago.

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    Sandra commented  · 

    The color of the boxes depends on the color chosen in the User Interface Preferences.

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    Sandra commented  · 

    I emailed a zip file to ShareWithAI@adobe.com containing a test AI file with a video showing the problem as requested.

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    Sandra commented  · 

    Sorry, I kept getting an error message saying that it couldn't be posted....

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  2. 5 votes

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  3. 2 votes

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  4. 464 votes

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    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

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  5. 593 votes

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  6. 3 votes

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  7. 21 votes

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    19 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Sandra commented  · 

    Have you tried unchecking "Show Tool Tips" in your Preferences?

  8. 3 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandra commented  · 

    I have a similar issue. Do they flicker when you mouse over them? When you change your User Interface color preference in illustrator, do the anchor points change to that color?

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  9. 4 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandra commented  · 

    I get this too sometimes.

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  10. 3 votes

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  11. 3 votes

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    Sandra commented  · 

    Josh, I am just curious, does your computer use Graphics: Intel UHD Graphics 630 1536 MB?

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    Sandra commented  · 

    When working on complex art, unchecking the GPU Performance did not work for me and it created other issues.

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    Sandra commented  · 

    The only way I fixed this issue was to install an older version of Illustrator by clicking on the ••• next to open in creative cloud for illustrator.

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    Sandra commented  · 

    This is a known issue. Please go here https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43685736-black-boxes-appear-and-zooming-issue-in-v25-3-1 and up vote this post. This will let them know to give this issue a priority.

  12. 1 vote

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    Sandra commented  · 

    Try unchecking GPU.

  13. 1 vote

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    Sandra commented  · 

    Have you tried to use the "Create New" button on the left when you open Illustrator?

  14. 1 vote

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    Sandra commented  · 

    This sometimes happens to me when I am working on very complex art. Do you have overprint preview on? If so, try turning it off.

  15. 56 votes

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    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

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  16. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandra commented  · 

    The up and down arrows still work for me. I'm on a MAC Mini if that helps....

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