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Sandra

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  1. 4 votes

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    Sandra commented  · 

    It doesn't matter what the artboard size is for me.

    This issue has to do deal with the 'Intel Graphics 630 1536MB' graphics. Apparently this is integrated graphics and not an actual graphics card. I was recently told, that I need a new MAC.

    Sandra supported this idea  · 
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    Sandra commented  · 

    Josh, I am just curious, does your computer use Graphics: Intel UHD Graphics 630 1536 MB?

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    Sandra commented  · 

    When working on complex art, unchecking the GPU Performance did not work for me and it created other issues.

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    Sandra commented  · 

    The only way I fixed this issue was to install an older version of Illustrator by clicking on the ••• next to open in creative cloud for illustrator.

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    Sandra commented  · 

    This is a known issue. Please go here https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43685736-black-boxes-appear-and-zooming-issue-in-v25-3-1 and up vote this post. This will let them know to give this issue a priority.

  2. 31 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Sandra commented  · 

    This is still a problem with Illustrator 26.0 Beta. Any update on this issue? I sent what was needed months ago.

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    Sandra commented  · 

    The color of the boxes depends on the color chosen in the User Interface Preferences.

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    Sandra commented  · 

    I emailed a zip file to ShareWithAI@adobe.com containing a test AI file with a video showing the problem as requested.

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    Sandra commented  · 

    Sorry, I kept getting an error message saying that it couldn't be posted....

    Sandra shared this idea  · 
  3. 5 votes

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    Sandra supported this idea  · 
  4. 2 votes

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    Sandra supported this idea  · 
  5. 495 votes

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    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

    Sandra supported this idea  · 
  6. 664 votes

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    Sandra supported this idea  · 
  7. 3 votes

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    Sandra supported this idea  · 
  8. 21 votes

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    19 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Sandra supported this idea  · 
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    Sandra commented  · 

    Have you tried unchecking "Show Tool Tips" in your Preferences?

  9. 11 votes

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    Sandra commented  · 

    I have a similar issue. Do they flicker when you mouse over them? When you change your User Interface color preference in illustrator, do the anchor points change to that color?

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  10. 4 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandra commented  · 

    I get this too sometimes.

    Sandra supported this idea  · 
  11. 4 votes

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    Sandra shared this idea  · 
  12. 1 vote

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    Sandra commented  · 

    Try unchecking GPU.

  13. 1 vote

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    Sandra commented  · 

    Have you tried to use the "Create New" button on the left when you open Illustrator?

  14. 1 vote

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    Sandra commented  · 

    This sometimes happens to me when I am working on very complex art. Do you have overprint preview on? If so, try turning it off.

  15. 76 votes

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    Sandra supported this idea  · 
  16. 3 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Strokes  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandra commented  · 

    The up and down arrows still work for me. I'm on a MAC Mini if that helps....

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