Hola tengo un problema , estaba trabajando dibujando una prenda y se me puso todo en blanco y solo me marca las lineas
Tengo una MacBook Air monterrey 2020 M1

Efectivamente el error se corrigió. Muchas gracias..
Solo fata uno por corregir.. Al momento de seleccionar los objetos efecto es inesperado (Ver foto).

I've had this same issue when using CPU view. I found that going to Preferences/User Interface and turning off "Large Tabs" fixes the issue.

on the mac I changed the profile from iMac to Adobe RGB and I can now zoom in as far as I like

Buenos dias, tengo el mismo problema, descubierto en que casos se da el error:
1.) sucede cuando hay varias capaz activas.
2.) cuando el arte esta dentro de la mesa de trabajo.. hagan el ejercicio colocando el diseño dentro de la mesa de trabajo y uno fuera de ella y hagan zoom y notaran que en una desaparece mientras que en la otra no.
3.) cuando esta activo la previsualización de tintas.. Notaran que al desactivarla aparece de nuevo la imagen.
4.) el peso del archivo no influye, el error se presenta no importante los metas.
5.) hice la comparación que AI 2020 (en esta versión no tengo ese problema) y encontré que debajo del GPU no reconoce la versión de la tarjeta ni el total de memoria.. Anexo foto.
6.) no solo el error es el que mis colegas mencionan, si no también en congelamiento de las guías.
por favor miren las fotos, hagan los ejercicios y me comentan.
Es importante recalcar que el Imac es totalmente nuevo, todo lo tengo licenciado y legal.

Hi all,

We also have this issue. We have found:
- - - -
GPU on or off doesn't really make a difference.
- - - -
Happens less when there is only one file open. Happens more when there are multiple files open.
- - - -
DOES NOT happen in Ai2019 or Ai2020.
- - - -
DOES HAPPEN in Ai2021 & Ai2022

I am recently having this same issue after upgrading to Monterey. GPU is already turned on, and the gray preview only worsens when I turn off GPU. I am running on a Late 2013 Mac Pro with a 3.5GHz 6-core Intel Xeon E5 processor, 24 GB 1866 MHz DDR3 memory, and AMD FirePro D700 6GB graphics card.

Performance and view issues after upgrading to Monterey.

With GPU on, files take for ever to open/process
(timed one file- 25mb 1:40 to open with GPU on, :14 with GPU off.

Same zoom issues as expressed in other comments. Vector lines and anchor points change from specified layer color to grey with GPU turned off...but living with that until problem is fixed because having GPU on is far to unproductive.

This was not an issue before Monterey.

On MBP 16 M1 try switching on GPU - that got rid of my grey screen on zooms over 400%

Same issue as everyone else, gray/black screen when zooming past 1600%. New software, new computer, worse results than 10-year-old computer and old software... nice... ugh.

I have the same issues after upgraded to Monterey, AMD Radeon Pro 5500M 4 GB. I have the problem when Illustrator is using on my 27" Apple Thunderbolt Display. If I move Illustrator to my MBP16, it seems fine to zoom over 1600%.

Really, Adobe / Illustrator Team? You can't reproduce this, yet all your customers are having problems and have explained it multiple ways on multiple websites? Your PAYING customers need this basic zoom feature. Please fix your software, it's already November 20, 2021.

I found that if you check off separations preview the zoom past 1600% works! hope this helps someone.
windows -> Separations preview -> uncheck

Can't zoom past 1600% with or without GPU turned on. When zooming in screen turns gray. I have a brand new Imac running adobe 2022. OS Monterey with a AMD Radeon Pro 5700 8 GB graphics card. Please HELP!

Same problem! Paste remember layers still not working also! bit of a joke really!!

Surely I shouldn't have to keep changing GPU performance to work around this! I thought it was an update? how do you guys keep on getting it all so wrong?

Might have a workaround solution for this
see attached,
go to View, then screen mode, then change from normal mode to Full Screen with menu bar.

same problem here, over 1600 % Zoom Everything turns gray.
Happens in both 2021 & 2022 no different whether gpu is on or off

I have this problem as well. Zooming in over 1600%, all my graphics disappear. Anyone find a solution for this?

I'm not sure what good a test file will do - it's every file.
I don't have the option to turn off GPU performance.

I'm having this issue as well—September 2021. Attached is a screenshot zoomed at 2400% (which looks good), and also a screenshot at the next zoom jump of 3200% with all items selected. If they are not selected, nothing shows at all—just a gray background. I did work on the file briefly in Illustrator for iPad, then I airdropped the file to my computer and began working on it again in Illustrator 2020 for Mac (in case that iPad detail helps ferret out the issue).