AdminEgor Chistyakov
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2 votesResolved (Comments Open) · 4 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Admin →
An error occurred while saving the comment An error occurred while saving the comment Not seeing this when I try to replicate it.
I grabbed a PNG with noise, 3000×3000, 8.58 MB.
I tested this in the latest GA 30.6, Beta 30.8, older versions 21 and 28.
In all 4 I made 30 copies, and saved using the [Illustrator Default] preset.
I got similar file sizes of 9 MB (ranging 9227-9249 KB).
If I use PDF/X-4 instead, I get 0.8-1.16 range instead.
Please tell more:
— Which preset / settings were you using, meaning 'comparable settings'?
— Does it happen with any PNG placed?
— If only the specific PND does it — can you share it? -
2 votes
An error occurred while saving the comment A related problem:
Select > Same > Object menu has Unicode square is visible in front of hotkeys
https://illustrator.uservoice.com/forums/601447/suggestions/51502194AdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Edgard, can you please send both the EPS and the document that has it linked (if it matters to reproduce it) to the team? Please use sharewithai@adobe.com (and put the link to this report in the text, for the reference, https://illustrator.uservoice.com/forums/601447/suggestions/51548312).
Was this EPS something that you made or did you get it elsewhere? -
3 votes
An error occurred while saving the comment Melina, can you please share your OS and hardware specs?
Do these vanish also in CPU Preview? -
3 votes
An error occurred while saving the comment Another related report:
Content of Dynamic Symbols moves when moved with the Selection tool
https://illustrator.uservoice.com/forums/601447/suggestions/51545546An error occurred while saving the comment A similar report:
All my symbols gets displaced all the times
http://illustrator.uservoice.com/forums/601447/suggestions/50998906AdminEgor Chistyakov
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3 votes
An error occurred while saving the comment Look like these 2 requests are relAted:
1. Registration point and boundaries of a certain symbol jump when a document is opened — https://illustrator.uservoice.com/forums/601447/suggestions/47420783
2. All my symbols gets displaced all the times — https://illustrator.uservoice.com/forums/601447/suggestions/50998906 -
2 votes
An error occurred while saving the comment Looks like there’s one more related request:
Content of Dynamic Symbols moves when moved with the Selection tool
https://illustrator.uservoice.com/forums/601447/suggestions/51545546An error occurred while saving the comment Jane, does it feel like the same issue for you?
Registration point and boundaries of a certain symbol jump when a document is opened
http://illustrator.uservoice.com/forums/601447/suggestions/47420783AdminEgor Chistyakov
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4 votesAdminEgor Chistyakov
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5 votesAdminEgor Chistyakov
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An error occurred while saving the comment Not a bug, sure, but not a simple thing to remember if one never discovered it before or read the manual...
...the problem is that it’s not mentioned in the manual! https://helpx.adobe.com/illustrator/using/symbols.html
So I think it IS a bug report after all... Thanks, Stéphanie!An error occurred while saving the comment Ah, never mind, I forgot to disable the 'Scale strokes and effects'!
With this on the strokes are scaled, but with this off the stroke is scaled back to its 100% — for static symbols only.But I can’t see why it’s a problem, when you clearly has a way to control it...
I’d say it’s good, to be able to choose if the stroke should reset its weight or have it baked in.
Please explain why do you think it should behave differently?Here is a simple test file for others to experiment with.
An error occurred while saving the comment Stéphanie, I try and fail to reproduce it, both with dynamic and static symbols...
Can you please share a test file? -
2 votes
The team is able to see the issue at their end with latest version of Illustrator on a Windows machine and is going to investigate it.
An error occurred while saving the comment So it might be not only the size, but a sheer load of memory needed to store the image when linked. Flat color is much simpler...
If possible, please sent a link to the uploaded image you tested (and it failed) to sharewithai@adobe.com (and mention this report’s link, https://illustrator.uservoice.com/forums/601447/suggestions/51540647)An error occurred while saving the comment Strange, I can’t make it happen on a weaker Windows machine... both links I tried get displayed alright. Can it be a MacOS only bug then? Needs more testing.
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1 voteAdminEgor Chistyakov
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5 votes
An error occurred while saving the comment Oh. Recent Colors, you say? Well, Opt/Alt just doesn’t work when these are clicked to assign one to a selected gradient stop, it works only for the actual swatches (for now, I hope). I was sure the request about it exists here at UV, but it turned out it was never surfaced outside the Beta testing. Sorry for taking that long to figure this out. Can you confirm it’s the case, please?
An error occurred while saving the comment Indeed, the recent colors sections is missing in the contextual dropdown :( It’s only available in full Color and Swatches panels. It’s a workaround anyway, not the solution.
Now that you say you had it in past, I recall something similar I had... I always thought it was me being clumsy and not selecting a stop properly.We need to dig more on the circumstances then when it happens — what is selected, what is the layout of the panels, what is currently active in all the UI, does this plague all other objects or only one gets affected... what about other docs, or a new document at all... it’d help to immediately try to record this on video, to try to catch the exact steps. If I ever catch this, I’ll comment — please do the same (and spread it if you know other users affected).
An error occurred while saving the comment Amanda, it’s indeed Opt/Alt — holding it with a stop selected should applied the clicked swatch to this stop... and it works for me.
Will try to abuse it more to get it fail in the same manner.
For now you can use another workaround — double-click the stop, toggle the dropdown panel into the Swatches mode and pick the swatch you need there. Does it work, or does it do the same thing?An error occurred while saving the comment Ollie, please tell more. Ideally, record a small video with you showing the exact steps you try. Ai offers quite a lot of ways to change a color of a gradient stop, so perhaps I try those that work... can’t reproduce it for now.
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3 votes
An error occurred while saving the comment I think you meant 'to insert them into the active gradient with no actual stops selected', correct?
Ai today allows to convert selected swatches into a gradient via the panel’s menu, Create Gradient. It would replace all the gradient stops though, not insert them in between. I know the only plugin that allows actual inserting like you mention, Gradient Forge.An error occurred while saving the comment You might want to vote for this request:
https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/44802625-when-gradient-tool-is-active-make-holding-alt-swi — When Gradient Tool is active, make holding Alt switch to Eyedropper tool -
2 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Matheus, can you please check this: locate your document profiles and see if any has this image placed within. These are what Ai uses to base all new documents on, at there were reports that accidentally saving an image in these could lead to them popping up later (accidental saves happen because sometimes Ai fails to recover a document after crashing and for some reason opened the actual profiles instead).
These profiles on Window should be located somewhere here (if you have the latest build and the default install location):
C:\Users\ [username] \AppData\Roaming\Adobe\Adobe Illustrator 30 Settings\ [locale] \x64\New Document Profiles\Another way to locate the exact folder you need would be to call File > New, scroll the right part to expose the More Settings button, and in the Profile dropdown choose 'Browse...'
Yet another way would be to install the amazing Everything search for a '*print.ai', to instantly find the folders :)Please check each doc in the folder and comment back if any has the image in any layer within.
If nothing — it might be a completely new bug.An error occurred while saving the comment This is really odd. Please tell more.
Do you recognize this image? Was it ever something that you worked on?
Is this a cloud document or a local one?
Are you sure it’s not something that you have in you clipboard? Do you have Clipboard History enabled (Win + V)? Do you have any other clipboard managers installed? -
3 votes
An error occurred while saving the comment The general request about the Use Artboards is missing in Save a Copy and Save As dialogs:
https://illustrator.uservoice.com/forums/333657/suggestions/46663654I keep this report unmerged for now, because of the real harm the behavior caused.
An error occurred while saving the comment @Elmigo, it’s the automatic spam protection UserVoice has that occasionally marks comments as spam, based on whatever reason admins can’t control. What I can do is to review the folder and unspam it back (it happens in ~10% of findings).
Thank you for the exploration, and I’m personally very sorry about it the cruel cost of it (nor that it changes much, I know). Loosing user data is one of the worst crimes (wasting time in general).
The SVG team is aware of this problem with the hidden option.An error occurred while saving the comment Stephen, do you mean Export As or Export for Screens method? Or both?
Do you remember this behavior in previous builds, before 30.0? What version are you using? -
7 votes
An error occurred while saving the comment A related report about damaging a lot of SVGs because of the missing option:
"Use Artboards" unchecked and still exporting artboards for SVG files
https://illustrator.uservoice.com/forums/601447/suggestions/50673683An error occurred while saving the comment Steve, what you are seeing (-01) is not a version number, but a 'suffix' Ai adds to the file name, it’s a number of the artboard exported.
The things is — Ai doesn't show this Suffix option in the Save As and Save a copy dialog, it’s exposed in the Export As dialog only (but is sticky and affects the name generated even when is hidden, even though not displayed in the file name field).
I’ve merged your request with a main one on the topic.AdminEgor Chistyakov
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An error occurred while saving the comment Photoshop has a dedicated command for changing this behavior: in Preferences > File Handling: Do not append "copy" to filename when saving a copy.
It feels like you want the same thing in Ai, right?
Do you prefer this as an option like Ps has, or do you specifically want a 'Suffix' checkmark, like we have in Ai now on export?
Both ways are consistent, but ...differently :) -
2 votes
An error occurred while saving the comment Interesting. I like this one...
It’s like having Properties, but without Properties opened.
Won’t work for all cases, but can help in cases when people work in creative chaos with all the panels being relocated constantly and overlapping each other. -
10 votes
An error occurred while saving the comment I totally get it. Well... the thing is it works correctly.
We all should not confuse Save and Export, Load and Import. Ai once made it confusing with 'Save a PDF' concept, blurring the line, and making it hard for users to get WHY it works this way. But there are reasons.PDFs aren’t meant for editing.
PDFs are designed to be viewed and printed.
Illustrator is not a native PDF editor: PDFs can have a bunch of things Ai knows nothing about (videos, forms, interactive buttons, triangular meshes, etc), Ai can creates structures that won’t survive in PDFs (repeat objects, area type texts, dimensions, bleeds — as you said).
PDF is not Ai’s native format. PGF is (that is .ai).
Importing PDFs is IMPORTING.
The magical option just forces Ai to store both native PGF and exported PDF written in one file.
'Opening' a PDF is a lie, Ai either imports one or reads back the compatibility content.
Yeah, I know, we all have to edit PDFs in Ai, because Ai seems the best tool available... I do it myself.Artboards aren’t pages — in Illustrator. They can overlap, nest... many design tasks relate on it heavily (maps specifically).
There’s also the 'pasteboard' where people can have a bunch of WIP stuff they expect to load fully when a file is read back in — FULL compatibility, right? But PDFs can’t have the pasteboard. It’s either touches and artboard and stays in pages generated, or gets deleted... but only when a PDF gets assembled and exported.So, again, if you need to have the 'Preserve Illustrator Editing Capabilities' enabled BUT for Ai to clean up stuff that doesn’t touch the exported artboard/page (and thus breaking the 'original Ai/PGF document stays untouched approach') — please upvote the request I shared, https://illustrator.uservoice.com/forums/333657/suggestions/32252662
It would mean people loose pasteboard content, so it is not 'how it should work', but 'how it could work' — thus an option, a feature request, rather than a bug or 'it works wrong'. Remember, user data is sacred. Ai does its best to honor it.Please raise the awareness, share with colleagues and friends.
An error occurred while saving the comment @M-L, when you read the produced PDFs back, Ai reads the original .ai (PGF) data within, and not imports the PDF data.
This is what 'Preserve Illustrator Editing Capabilities' option does — and this one gets enabled based on the PDF preset chosen in the Format Settings dialog within the Export for Screens dialog. If you choose one that does not have this option included (the dialog does a bad job with informing about that, but these are ALL but Illustrator Default, High Quality Print, Press Quality.
And if you want Ai to do a better job with deleting all the artwork that doesn’t belong to a particular artboard when exporting as separate artboards WITH the Editing option enabled, there’s a dedicated request about this: https://illustrator.uservoice.com/forums/333657/suggestions/32252662 — please upvote. -
2 votes
An error occurred while saving the comment Yes, when I place this TIFF, Ai crashes immediately. Same in Beta.
An error occurred while saving the comment Can't reproduce in Ai 30.5.1 on Windows 10.
I created two identical RGB TIFFs in Ps, and saved one using LZW compression and another one without it (attached).
When placed into a new document (RGB or CMYK), in any order, it doesn't crash.There must be something else then... Please tell more about the setup and share the test files that lead to the crash.
Interesting.
So I grabbed your .ai file, opened it, and discovered an image with 2 Transform effects applied to form a 3×3 grid... the image is embedded, not placed — you never said these were embedded in the original report.
Then I exported one PDF like this (5.4 MB), and then relinked the embedded image to the 'noise800px.png' and exported another one (1.76 MB).
I tried to Expand Appearance before exporting PDFs, just in case (mostly same results).
I tested this again with Ai 2024: 5.26 MB with embedded duplicates, 3.41 with placed ones.
What are your results?