AdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Which version exactly do you use?
Does it happen for all the documents or a specific one only?
Does the asterisk (*) appears back into the document’s tab when you save?
Do you save the fil locally, on a hard disk, or in cloud? or a network drive? or a local synced folder? If locally — are you sure you have OS permissions to write the file there?
Does it save if you move the local file elsewhere?
Please provide as much details as possible. -
5 votes
An error occurred while saving the comment What is wrong with the rulers specifically?
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1 vote
An error occurred while saving the comment Olena, which version are you using exactly? Please refer to Help > About Illustrator window to see the build number in the top left corner.
Is possible, please share the file with the team — send it over to sharewithai@adobe.com and put the link to this report (http://illustrator.uservoice.com/forums/333657/suggestions/47508290) in the body of the email so that they can track it here.Also, if you do try to open it still — do you succeed at all?
Does placing the file into a new document and embedding it instead helps? Will work only if you had PDF-compatibility enabled when saving a doc. -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment Please describe the steps you performed to save and install the script.
At the page I shared a link to, there is a button, 'Download raw file' (the down arrow and a tray below). It should save the 'nearPlaceAI.jsx' file at your PC.
There are many ways to run a script then, including just drag-n-drop the file on canvas or using File > Scripts > Other Script command.
Is this what you did?An error occurred while saving the comment Strange, works for me :/ Can you share the screenshot of the error?
An error occurred while saving the comment There is a free script that does exactly this:
https://github.com/shock-tm/shock-warehouse/blob/master/jsx-Illustrator/nearPlaceAI.jsx
When run, it opens the Place dialog open at the folder that the current document is located in.
You can install it into your Scripts folder and record it into an action to quickly access it.But I still upvote this, it definitely should be an option somewhere in Links.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment It’s hard to understand what you mean by 'a moving workspace', sorry.
Do you mean the canvas? Or the app window? or somethings else?
Can you please record a short video, if possible, to demonstrate the problem?Do arrows work when you try to work with text, to move the text caret?
Also it feels like something is stuck on your keyboard or the mouse specifically, but it’s hard to tell. Do you have any apps installed that modify the behavior of mouse and keyboard? -
15 votes
An error occurred while saving the comment Same applies to Auto Size option in this dialog.
It is not currently possible to have it enabled by default.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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126 votes
The issue has been fixed in a public release 3.0.6.
Please update it directly from App Store.
If the issue still persists — please comment back.
An error occurred while saving the comment Lindsay, does it happen when you use Apple Pencil only? What happens if you try to use finger touch only instead?
An error occurred while saving the comment Doug, does it crash if you are trying to use Apple Pencil? What about fingers only?
What model of iPad do you have and which OS version is currently installed there?An error occurred while saving the comment Does it look like this problem to you?
When using Apple Pencil it crashes on iPad OS 17: http://illustrator.uservoice.com/forums/931885/suggestions/47171770
Please try to go to Settings > Apple Pencil and turn off Show Effects.
Illustrator does not yet support Pencil hover (https://support.apple.com/en-in/HT211774) and you are happen to have it available for your specific iPad.
Comment back if it helps.An error occurred while saving the comment Do you do this with the pencil?
Does it crash if you use just fingers?An error occurred while saving the comment Here. But you’d have to provide more details about the problem. When it happens, what do you do exactly, what are your specs...
Are you, by any chance, using iPad OS 17.1 on the 11/12.9 inch iPad Pro? -
14 votes
The issue has been fixed in a public release 3.0.6.
Please update it directly from App Store.
If the issue still persists — please comment back.
An error occurred while saving the comment Jason, do you use Magic Keyboard specifically?
Can you reproduce this issue, using another keyboard?An error occurred while saving the comment Jesse, maybe you have the Magic Keyboard though?
An error occurred while saving the comment What is your iPad model?
What is the version of your OS installed? -
2 votes
An error occurred while saving the comment Shin, can you please record this behavior on video?
Please also share the exact file you record it with, if you are able.
Also, can you reproduce this from the scratch using a simpler file? -
1 vote
An error occurred while saving the comment Annie, can you please record a short demo?
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1 vote
An error occurred while saving the comment Can you share a test file and record a video to demonstrate how it works now.
Also, if you are able, please share a recording for the previous versions you say worked fine for you. Which version was that? -
3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Alex, I think that Fit to Artwork Bounds should just ignore hidden stuff...
On the other hand, if you need to fit your artboard to the visible art — well, you can just select it first and call Fit to Selected Art instead — so it is possible to achieve what you want... And you can automate it with an action that select all, fits, and then deselects. Sound like a solution, no?There is another related problem to this one: An option to ignore strokes when using Fit to Artwork Bounds or Fit to Selected Art commands (http://illustrator.uservoice.com/forums/333657/suggestions/46067539)
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4 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Does it happen when you use Apple Pencil?
Does it work if you use fingers only? -
3 votesAdminEgor Chistyakov
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7 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Does it crash on any other operation?
How do you perform the Undo operation exactly?
Do you use Apple Pencil?
Joetta, can you please share an example of the discrepancy you noticed between the website and the app?
The screenshot provided looks normal to me... Am I missing something?
I am sure and I know discrepancies exist, but to face it — Ai is 36 years old, and it had the manual online for quite a while, and has been redesigned a dozen of times. Affinity Designer... let’s say ~5 times. They don’t have match to sync and update now.
To match all the training materials screenshots Ai has with the actual state of the app will take a lot of effort. I suppose if the screenshot don’t differ that much from the way the UI looks now, it’s left for good.
Plus, it’s also about color UI schemes, UI scaling, OS differences...
Still — please do share any inconsistences in naming, mismatches of all sorts. The team monitors the space and the factual errors do get fixed when reported. Thank you!