AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment An error occurred while saving the comment This is painful :(
Do you mean the contents of the artboards only, or artboard edges, or both?
Does it happen for all the files, old one and brand new ones? What do you see at all when you try to open an existing document? What do you see in the Layers panel? In the Artboards panel?
Was it working as expected in the previous build or (well, just to be sure) it’s the first time you installed Ai (no offence!)?Please backup you Preferences (on Mac these should be here: <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<locale> (e.g. en_US)/Adobe Illustrator Prefs) and then reset them, by either deleting the folder (Ai would create one anew on launch then) or via Preferences (Cmd + K) > Reset Preferences button.
When reinstalling Illustrator, these are usually kept untouched, to keep users’ customizations intact... but sometimes different settings, especially when update cause rather weird bugs. And these can get imported into an older installed version. So, to exclude this case, the reset is the first check-up to try...If is miraculously fixes the problem — please zip the old Preferences folder and send it to the team, via sharewithai@adobe.com (along with the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50719163), so they can dissect it.
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2 votes
Seems like uninstalling Wacom driver could help in this case. If it doesn’t and you have the same exact problem — please upvote and leave a comment.
An error occurred while saving the comment Ah, I see, a general discussion. It’s amazing how these two fight, the Wacom driver and Ai... Thanks!
An error occurred while saving the comment Oh! Glad it got solved for you, but I don’t think it’s a real solution though...
I assumed this was happening for any input you tried, right? Pen, mouse, touchpad? And do you mean disabling it in Ai’s Preferences or rather disabling the driver itself? What is you current Wacom driver version (and what tablet do you use)?
Can you also share a link to this post you mentioned?An error occurred while saving the comment This is very odd!
Please backup you Preferences (on Mac these should be here: <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<locale> (e.g. en_US)/Adobe Illustrator Prefs) and then reset them, by either deleting the folder (Ai would create one anew on launch then) or via Preferences (Cmd + K) > Reset Preferences button.
When reinstalling Illustrator, these are usually kept untouched, to keep users’ customizations intact... but sometimes different settings, especially when update cause rather weird bugs. And these can get imported into an older installed version. So, to exclude this case, the reset is the first check-up to try...If is miraculously fixes the problem — please zip the old Preferences folder and send it to the team, via sharewithai@adobe.com (along with the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50719163), so they can dissect it.
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2 votes
An error occurred while saving the comment This is a known problem and the team tries to solve it — thanks for the report!
For now we can Hide Options via the panel’s menu or undock it to avoid this. -
2 votes
An error occurred while saving the comment Wally, what version are you using specifically?
There was a similar problem, reported here — http://illustrator.uservoice.com/forums/601447/suggestions/50417097 — now fixed in build 30.
Does it look the same? If not — can you share some more details on how exactly it behaves? A video would be helpful. -
3 votes
An error occurred while saving the comment I love this idea! Thanks for sharing.
I can imagine how it can benefit me personally, but how it would make it easier for you? How is it useful to have many files opened in Ps at once? what for? Just curious.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Hmm... not sure I can grasp it by the screenshot only.
Do you mean these small chunks on the left get erased? when you do what? how large are these? Can you share a small test with some portion of this artwork, enough to study it, and a small video showing the way it works for you?
UserVoice might still have a problem with attaching .ai files, so perhaps zipping one could solve it.
If not — please send these to sharewithai@adobe.com (and mention the link to the report, http://illustrator.uservoice.com/forums/601447/suggestions/50697659)An error occurred while saving the comment Even though Ai shows the zero if we set 0 in Eraser Tool Options, it’s actually 0.1 pt. Eraser always cuts with a shape, unlike the Knife Tool.
But I don’t think I can reproduce the bug you are saying you have...
Would you mind sharing a test file and a small video showing how it behaves for you, please?UserVoice seems to having difficulties with attaching .ai documents, so please try to save it into a PDF with Ai compatibility enabled (or perhaps just rename a .ai into a .pdf)
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17 votes
An error occurred while saving the comment A related request:
Please add a shortcut for 'Enter Isolation Mode' for layers
http://illustrator.uservoice.com/forums/333657/suggestions/50718890An error occurred while saving the comment Graffix offers a ToolShed plugin that allow to isolate text (along with other additional features):
https://rj-graffix.com/toolshed-adds-isolation-menu-items/An error occurred while saving the comment Yep, the trick I usually use is to group, isolate, select all, ungroup.
And I agree it should be fixed.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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20 votes
An error occurred while saving the comment A related request:
Please add a shortcut for 'Enter Isolation Mode' for layers
http://illustrator.uservoice.com/forums/333657/suggestions/50718890An error occurred while saving the comment Graffix offers a ToolShed plugin that allow to isolate 'nothing' (along with other additional features):
https://rj-graffix.com/toolshed-adds-isolation-menu-items/AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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AdminEgor Chistyakov
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42 votes
An error occurred while saving the comment A related request:
Please add a shortcut for 'Enter Isolation Mode' for layers
http://illustrator.uservoice.com/forums/333657/suggestions/50718890An error occurred while saving the comment I personally use Ctrl+Backspace and and Autohotkey script that searches for the button graphics and clicks it. Works almost always, if I don’t have Attributes opened (it cover the button) or I'm in text editing mode (Ctrl+Backspace erases one whole word behind the cursor). But since I rarely need going one level back when I edit text, I commit editing with Escape first, so they don’t clash.
Space+Escape... Well, not that happy... First, everyone should be able to map a key they want, and since Space+Escape is something we can’t assign now, it probably means it’s hard-coded, and it sucks.
I suppose Figma-lovers will prefer Shift+Enter, and Ai can’t allow to have it as well, since Enter can’t be assign to Isolate, because Enter is again hardcoded to tool option, and there is now way to change it. Do you plan to do something about this too?
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Not Escape but Backspace (or any other hotkey, customizable one!)
AdminEgor Chistyakov
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3 votes
An error occurred while saving the comment Yep, ToolShed does it a bit different compared to the way Ai does it with from the Layers panel’s command.
It adds three commands into its own Object > Isolate menu folder: Begin Isolation, Isolate Parent Object (effectively one isolation level up, not available in the vanilla Ai as a hotkey, but only as a small button — http://illustrator.uservoice.com/forums/333657/suggestions/32403778), End Isolation (the usual one).
And Begin Isolation is the most different: it allows you to isolate live text, by wrapping it into a temp group, something Ai doesn’t do (http://illustrator.uservoice.com/forums/333657/suggestions/44124621), and allows to 'isolate nothing' (http://illustrator.uservoice.com/forums/333657/suggestions/35809273). This command won’t isolate the objects in the current layers, but would rather mimic a 'create and object, isolate it, delete it'.
So yep.An error occurred while saving the comment Isolating a layer is a thing that is rarely used by many, because it works only via the Layers panel.
Here are two related requests (and a nice plugin solution you might like):
1. You can't enter isolation mode when nothing is selected — http://illustrator.uservoice.com/forums/333657/suggestions/35809273
2. Isolate selection doesn't get recorded in Actions — http://illustrator.uservoice.com/forums/333657/suggestions/36200575 -
2 votes
An error occurred while saving the comment Is this... a Rimworld’s triceratops? Dinosauria?
I wonder if the issue with the locked isolation is still a problem for you.
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3 votes
An error occurred while saving the comment Please tell more about your setup. I can see you are using MacOS Catalina... what Illustrator version though? When did you problem started? Was it working fine in the previous build? Did you install any apps recently? Do you have a mouse attached, an external monitor? Can you share a screen recording of the behavior?
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5 votes
An error occurred while saving the comment It’s not exactly clear what goes wrong with aligning in this case, and it’s not enough data to reproduce it — works fine for me when I try it.
There is a known problem with imported SVGs (http://illustrator.uservoice.com/forums/601447/suggestions/35637049), but it can be something else.
Please share screen recording, your exact build number and OS specs (if not yet), and the actual test files that behave like this for you.
UserVoice seems to have problems with attaching .ai files, and in this case please send these to sharewithai@adobe.com (and mention the link to this report, so the team can track it back here — http://illustrator.uservoice.com/forums/601447/suggestions/37044379).
With no details there’s no chance to fix it, really... Please help to push it. -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Based on your recording (the yellow warning sign at the bottom of the File New dialog), you are creating a CMYK document, with units in millimeters, but based on the Web profile (or another RGB one)! This means Ai would use the stroke defined in one of these screen-intended profiles, and not the one from Print-based ones.
Choose the proper document profile in the top row and set your settings for the new document anew — and the stroke alignment would be centered.If you really mean to change the stroke alignment for this particular (wrong) document profile — you can do it by actually opening the corresponding file (rather than creating a document based on it), and changing the Default Graphic Style.
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5 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator TeamAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Adam, the problem doesn’t happen when I check it today.
Does it still happen for you? -
2 votes
An error occurred while saving the comment Mario, what version are you using? This bug was fixed in Beta 30.0 (http://illustrator.uservoice.com/forums/601447/suggestions/50337453) and the latest general build 30.0 behaves normally, when I test it.
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4 votesAdminEgor Chistyakov
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0 votes
An error occurred while saving the comment Make Intertwine into a tool, available from a tool panel.
Objects on Path is a tool, and it creates a dedicated object... and does nothing else! all the operations with this new object are performed using the Selection tool...
Meanwhile, an Intertwine object would need a command, Object > Intertwine > Edit (or a button in the Control panel) to be edited — which just enabled the hidden tool! Make it a real one!An error occurred while saving the comment George, I agree with you on these.
However, since the tool is now released, we better stick to separate requests, to get proper statistics on what to improve with Intertwine.Please take a look at these new requests and vote for those you find worth it:
https://illustrator.uservoice.com/search?filter=ideas&query=intertwine
One of them is exactly about the thing you write about.
Feel free to add your own!An error occurred while saving the comment Yes, I confirm Richard’s test, a Repeat out of a simple Intertwine object first leads to 'Can’t preview' issues and then to a crash. The crash report is sent.
An error occurred while saving the comment What happens if I change or even move the art?
If I modify the ribbon shape and it stops fitting in the designated area? -
2 votes
An error occurred while saving the comment It does it only if the Canvas Color is set to Match Brightness in Preferences > User Interface... well, I mean changing it from white to white is not a problem with this.
But what do you expect? Should artboards become gray as the canvas is?
So the artwork exists in the document, it seems, and the viewport is rendered in black. Seems like a GPU problem.
Does toggling View > Preview on CPU change anything?
In any case, can you share the exact specs you have: OS, GPU, driver build number?