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14 results found

1. Random selections and wandering selection tool

   2 votes

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   1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Delete…  ·  Admin →
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   Jose Caballero shared this idea  ·  Oct 16, 2018

2. Direct selection tool not resizing selected artwork

   10 votes

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   8 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly share above information with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly… more

   Jose Caballero supported this idea  ·  Oct 16, 2018

3. Zoom to Selection Doesn't Work within Text

   3 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Jose Caballero supported this idea  ·  Oct 16, 2018

4. selection issues

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   2 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Jose Caballero supported this idea  ·  Oct 16, 2018

5. Smooth Tool | Selection

   6 votes

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   1 comment  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Jose Caballero supported this idea  ·  Oct 16, 2018

6. Objects rotating when trying to transform or move

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   48 votes

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   46 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Jose Caballero supported this idea  ·  Oct 16, 2018

7. Selector tool glitch — element selected and deselected at once

   2 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Jose Caballero supported this idea  ·  Oct 16, 2018

8. Problem selecting Text Area background with direct selection

   3 votes

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   1 comment  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Jose Caballero supported this idea  ·  Oct 16, 2018

9. Selection Tool - not showing box when shape is selected?

   12 votes

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   11 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,

   Ankit Goyal

   Illustrator Team

   Jose Caballero supported this idea  ·  Oct 16, 2018

10. Selection of all objects inside a group instead selects group

    20 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Selection  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Jose Caballero supported this idea  ·  Oct 16, 2018

11. Cannot select objects with selection tool

    5 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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    Jose Caballero supported this idea  ·  Oct 16, 2018

12. Illustrator should prioritize editing the currently focused text over other text objects when placing a cursor or making a text selection

    5 votes

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    3 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Jose Caballero supported this idea  ·  Oct 16, 2018

13. Pasting previously copied objects to random places

    7 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Jose Caballero supported this idea  ·  Oct 16, 2018

14. Make Illustrator multi threaded on CPU

    740 votes

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    317 comments  ·  Illustrator (Desktop) Feature Requests » Performance, Enhancements  ·  Delete…  ·  Admin →
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    Started (Available In Beta)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    Adobe Illustrator's Multithreading Journey Begins!

     

    Dear Illustrator Community,

    
    

    I'm thrilled to announce that we've embarked on an exciting journey to bring multithreading capabilities to Adobe Illustrator. This significant undertaking will enhance performance and responsiveness across various aspects of the application.

    
    

    While this is a complex process that will take some time to fully implement, I wanted to share our progress so far.

    
    

    Our Approach

    We've strategically begun by focusing on the most computationally intensive operations—those that typically take more time and block the main thread, resulting in slower response times while you work. By moving these operations to separate threads, we aim to significantly improve your overall experience with Illustrator.

    
    

    It's important to note that you may see more noticeable impact in some areas than others initially. However, we want to assure you that this is just the beginning, and we will continue this journey to bring improvements across the entire application.

    
    

    What We've Accomplished So Far

    
    

    We've already moved a few areas to multiple threads:

    - Periodic document back-up

    - Snapping guide generation

    - Rasterization (currently for JPEG, PNG, and TIFF formats)

    - Thumbnail generation for layers

    - Linked/Embedded image (jpg, png, tiff) handling

    
    

    What to Expect

    These improvements will lead to more responsive and faster performance in several key areas:

    
    

    - Placing multiple images

    - Embedding linked images

    - Object > Rasterize

    - Export to PNG format

    - Document opening with heavy linked images

    - Simultaneous placement and drag-and-drop of multiple linked/embedded images (JPEG, PNG, and TIFF files)

    
    

    We're committed to enhancing your Illustrator experience, and this is just the beginning. While the full implementation will take time, we're excited about the improvements already in place and those yet to come.

    
    

    Stay tuned for more updates as we continue this journey. Your patience and support are greatly appreciated as we work to make Illustrator faster and more efficient than ever before.

    
    

    Try It Now in Beta!

    We're excited to announce that these multithreading improvements are available for you to try right now in our Beta builds. You can access these builds through the Creative Cloud Desktop App:

    1. Open the Creative Cloud Desktop App
    2. Navigate to the "Beta apps" section
    3. Look for the Illustrator Beta and download it to experience these performance enhancements firsthand

    
    

    We encourage you to try out the Beta version and share your feedback with us.

    
    

    Thank you for being part of our community!

    
    

    Best regards,

    Adobe Illustrator Team

    Adobe Illustrator's Multithreading Journey Begins!

     

    Dear Illustrator Community,

    
    

    I'm thrilled to announce that we've embarked on an exciting journey to bring multithreading capabilities to Adobe Illustrator. This significant undertaking will enhance performance and responsiveness across various aspects of the application.

    
    

    While this is a complex process that will take some time to fully implement, I wanted to share our progress so far.

    
    

    Our Approach

    We've strategically begun by focusing on the most computationally intensive operations—those that typically take more time and block the main thread, resulting in slower response times while you work. By moving these operations to separate threads, we aim to significantly improve your overall experience with Illustrator.

    
    

    It's important to note that you may see more noticeable impact in some areas than others initially. However, we want to assure you that this is just the beginning, and we will continue this journey to bring improvements across… more

    Jose Caballero supported this idea  ·  Aug 10, 2018