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14 results found

1. Random selections and wandering selection tool

   2 votes

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   1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Delete…  ·  Admin →
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   Jose Caballero shared this idea  ·  October 16, 2018

2. Direct selection tool not resizing selected artwork

   10 votes

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   8 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly share above information with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly… more

   Jose Caballero supported this idea  ·  October 16, 2018

3. Zoom to Selection Doesn't Work within Text

   3 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Jose Caballero supported this idea  ·  October 16, 2018

4. selection issues

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   2 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Jose Caballero supported this idea  ·  October 16, 2018

5. Smooth Tool | Selection

   5 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Jose Caballero supported this idea  ·  October 16, 2018

6. Objects rotating when trying to transform or move

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   48 votes

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   46 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Jose Caballero supported this idea  ·  October 16, 2018

7. Selector tool glitch — element selected and deselected at once

   2 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Jose Caballero supported this idea  ·  October 16, 2018

8. Problem selecting Text Area background with direct selection

   3 votes

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   1 comment  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Jose Caballero supported this idea  ·  October 16, 2018

9. Selection Tool - not showing box when shape is selected?

   11 votes

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   11 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,

   Ankit Goyal

   Illustrator Team

   Jose Caballero supported this idea  ·  October 16, 2018

10. Selection of all objects inside a group instead selects group

    20 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Selection  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Jose Caballero supported this idea  ·  October 16, 2018

11. Cannot select objects with selection tool

    5 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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    Jose Caballero supported this idea  ·  October 16, 2018

12. Illustrator should prioritize editing the currently focused text over other text objects when placing a cursor or making a text selection

    5 votes

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    3 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Jose Caballero supported this idea  ·  October 16, 2018

13. Pasting previously copied objects to random places

    7 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Jose Caballero supported this idea  ·  October 16, 2018

14. Make Illustrator multi threaded on CPU

    723 votes

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    260 comments  ·  Illustrator (Desktop) Feature Requests » Performance, Enhancements  ·  Delete…  ·  Admin →
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    Started  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    It is not as straightforward as it may sound :) We have been working to take advantage of threads and other hardware such as GPU/Video RAM in places where it can make a higher impact. We are prioritizing areas that are slow instead of making a generic change and destabilizing the product. Product stability is the top priority for us and we have been consistently trying to improve it. We want to move with caution and make changes without compromising on the quality. Hope this helps.

    Jose Caballero supported this idea  ·  August 10, 2018