Illustrator repeatedly gets stuck saving causing a forced restart and loss of document
Illustrator repeatedly gets stuck saving almost every document that has any complexity. It will not finish it's save and requires a force quit/restart. It will also not autosave any document changes made before the error, so every time it happens it requires the file to be made from scratch. This has become so persistent in my files that I can no longer use illustrator.
Operating system: Windows 11 Enterprise 64-bit operating system, x64-based processor
Version of Illustrator: 30.3
Becca Segovia
shared this idea
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@Becca Segovia - Is it possible to connect with you on call? If yes, please send an email to sharewithai@adobe.com and mention link of this user voice thread in the email - https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/51226708
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Becca Segovia
commented
Yes - these are my preference settings right now. Save in Background is enabled. I don't use cloud, we save our work to a Design Drive managed by our company. It was working better before 30.3 although I'm not sure exactly when it shifted, I've never had this problem until the last month or so.
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Becca, do you work with cloud or local documents?
Do you have 'Save in Background' option enabled in Preferences > File Handling?
Was it working better in builds before 30.3?
