AdminAkshaya Saxena
(Admin, Adobe Illustrator)
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42 results found
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2 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment @Tristan - one of the ways to narrow down Illustrator problem would be to see if the mouse works fine with other applications. Do you see this issue only with Illustrator?
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34 votes
Seems to work fine in 30.2.1
Please comment back if it misbehaves at your side still.
An error occurred while saving the comment Thanks for more details @F J
After going through these details, it looks like the file itself open fine / correct but when the thumbnail is used in another file where it is linked, the issue surfaces for you.
Do you see the thumbnail preview of the file correct in Windows folder on disk?
As of now, I think you are seeing an issue similar to this one reported at https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50776133-thumbnails-glitching-when-saved
An error occurred while saving the comment @Ken Rice, @F J - Please note that existing files would not be auto corrected with this fix. But the fix would prevent any future occurrence. So, the best way to check this on 30.2.1 is to correct the files and save it again with version 30.2.1
Let us know if you are still seeing issue after doing this or for a new file created in 30.2.1
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1 vote
An error occurred while saving the comment @Mohan Raman - some more queries to understand your side of setup better.
1. Tell us about your OS version. Has there been any recent updates to OS?
2. Are you able to launch Illustrator without opening any files?
3. Is the issue happening for each file? Are you able to create new files and save them? -
2 votes
@JP Flexner - I confirm that we have received the files shared by you. Team is going to look into this.
An error occurred while saving the comment @JP Flexner - this is a good observation. If your pc is currently in the state with preferences showing this issue, please share those preferences with us - same way through email.
You can send us this folder (zipped) - ~/Library/Preferences/Adobe Illustrator 30 Settings/en_US/ which has prefernces and other relevant files.
An error occurred while saving the comment @Jp Flexner - We investigated the files shared. We were able to open the files in latest released version of Illustrator - 30.2.1 and see the content. Are you on latest version? And let us know more about your system details. Do you run into any error on opening the files?
Attaching some screenshots of the files when opened.
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1 vote
An error occurred while saving the comment @kbt adcrew - Your observations suggest that the issue is happening randomly. Have you started seeing this issue recently?
An error occurred while saving the comment Hi There - can you attach a video showing the issue?
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2 votes
An error occurred while saving the comment Jane - Can you update your Illustrator to v29.8.4 and see if the issue happens with newly created files from that version?
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2 votes
An error occurred while saving the comment @scarletth.design - can you let us know more details about the issue?
1. Is the issue happening for ai files or pdf files (or both of them)?
2. Try a simple test by creating a new ai file and copy pasting text. Then save the same file as pdf and copy paste again. Does the issue issue happen for both type of files?
3. For the files where issue is happening at your end, were they created in v29? -
20 votes
An error occurred while saving the comment Thanks for confirmation Camille. In one of your comments made on January 13, 2026, you attached a screenshot showing Ai file when opened, Ai file preview in Finder and preview of a PNG file (created from Ai file) in Finder.
In that screenshot, only PNG file's preview was glitched. Is that a right understanding? Or, do you see Ai file preview in Finder as glitched as well?
Is it possible for you to share any such Ai file with us at sharewithai@adobe.com? Do mention the link of this thread (https://illustrator.uservoice.com/forums/601447/suggestions/50776133) in the subject of email.
An error occurred while saving the comment From Camille
To Akshaya Saxena: Yes, the issue is occurring regularly. The file itself is intact, but the thumbnail and the preview in the Finder window appear glitched. Embedding the placed file does not seem to resolve the issue.
An error occurred while saving the comment Camille,
Is the incorrect thumbnail issue happening regularly at your end? The fix mentioned for this post is for the original issue of duplication of layers. In your case, the Illustrator file itself is correct but the thumbnail is glitched? Is that correct understanding of the issue?
You also mentioned that when you place this file into another Illustrator document, you run into same issue. Does embedding the file after placing corrects the problem?
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Acrobat layers duplicate excessively in AI file’s compatible PDF
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Screenshot%202025-11-18%20at%204.26.18%E2%80%AFPM.png 63 KB -
Screenshot%202025-11-18%20at%204.16.59%E2%80%AFPM.png 44 KB -
Screenshot%202025-11-18%20at%204.10.01%E2%80%AFPM.png 74 KB -
Screenshot%202025-10-30%20094255.png 125 KB -
Screenshot%202025-10-30%20094325.png 40 KB -
Illustrator%20corrupted%20file%20event.jpg 51 KB
22 votesThe issue mentioned in this thread has been fixed in Illustrator v30.1 and v29.8.4
An error occurred while saving the comment Camille,
I have split this idea back into two - bringing the original thubmail preview glitch idea back at https://illustrator.uservoice.com/forums/601447/suggestions/50776133
Let's continue further updates on that one.
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1 vote
An error occurred while saving the comment Hi,
Apologies for you running into this issue.
Can you share more details about the nature of these files?
You mentioned that they are embedded. Did you place these files in Illustrator through any particular route - for example dragging from another application to Illustrator? Or, if you take a screenshot and placed it directly in Illustrator?
Do you run into any crash before seeing this issue or does it happen with normal (successful) save and reopening of files?
Do these images have any embedded color profiles?
Try turning off "GPU Performance" checkbox in Performance section of Preferences and relaunch Illustrator. See if that change helps in such files or not.
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3 votes
An error occurred while saving the comment Juan - can you share a video depicting the issue reported?
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2 votes
The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.
A temporary solution to this issue is the following:
- Open up PowerShell
- Copy and paste the following commands:
An error occurred while saving the comment Bárbara, can you try updating Safari browser to latest version/update and let us know if that resolves the issue?
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1 voteRequest to Contact Support · 1 comment · Illustrator (Desktop) Bugs » Documents and Artboards · Admin →
An error occurred while saving the comment Robert - are you running into this issue consistently? And not just able to save the updated artboard name?
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1 vote
An error occurred while saving the comment Francis - is it possible for you to record the behavior and share a video here?
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13 votes
The latest Beta Build 29.6.25 has this bug fixed. Please update and see if it truly works as expected
An error occurred while saving the comment @Egor - Is there any existing UV thread on the selection issue raised by Jason?
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8 votes
An error occurred while saving the comment We would like to know more about your full system spec.
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3 votes
An error occurred while saving the comment Thanks for the sharing the file.
We tried this at our end with the file shared and could not see the issue.
Are you running into this issue only for the shared file or a new file (starting from scratch) shows similar issues? -
1 vote
An error occurred while saving the comment Hi,
Can you share more details on the Illustrator version? And attach a video of the issue if possible. Do you see the file preview in OS window?
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2 votes
An error occurred while saving the comment Jan - Is it possible for you share a file with us on sharewithai@adobe.com? Do mention the subject and link of this post in your email. Thanks.
%25204.01.44%25E2%2580%25AFp.m..png){kind=link}
%25204.01.44%25E2%2580%25AFp.m..png){kind=link}
@Cris - We tried this at our end and we have same observations as Egor - creating a file from scratch in 30.1 or resaving problematic file in 30.1, it starts behaving as expected when placed.
Are you seeing similar behavior or not?